Cebu City Cebu Normal University Hotels

"Got everything I needed in a hotel hotel staff very courteous"

"Fili Hotel is a great hotel. The check-in was smooth with very friendly and polite staff. I gave it a 4 star because of a mishap we encountered during our stay. We initially only booked for an overnight stay but decided to extend our stay for another night. Everything was great. I loved the room set-up and the bathroom. The toilet was a modern, high-tech Japanese toilet bowl with electronic bidets. The bath tub was a good size too. We stayed in a double room with a sea-view. I really loved the view and the sunrise. 💕 There was a couch near the floor to ceiling window and it can turn into a sofa-bed. On our second day, my mother noticed something peaking out of the corner of the sofa. It wasn't easily visible as the color was the same as design on the carpets. When she pulled it out of the sofa, it was a used cond*m. O_O We had little girls staying with us, they saw the item and got nosy right away hence we immediately threw it. I asked for the room to be cleaned. Didn't make a fuss about it and just told the reception staff in person rather than through the phone to avoid miscommunication. The incident was addressed swiftly and the manager on duty apologised for what happened. It was no one's fault. The incident can help with improving the way the cleaning team prepares the rooms for the next guests in the future. I have to admit, when I saw the used item, I was disgusted and my imagination was betraying me. >_< Overall, Fili Hotel is excellent. Not perfect but close enough."

"Good central location but connecting shopping centre and near airport Spacious clean room Delicious buffet breakfast Unfortunately pool was closed but gym area had nice equipment "

"Small private room with bathroom "

"i met these two Beautiful ladies STEFF AND RASCHEL, very professional and that welcoming filipino culture greeting you with a Smile. these two made my check in process a breeze and in my room in no time. THESE TWO ARE ASSET TO THE HOTEL, SO LOOK FOR THEM, CONCERNS WERE ANSWERED AND YOUR GOOD TO GO. "

"Excellent courteous service from the staff gives this hotel a 5 star! The Filipino themed buffet is a must…I had an early flight, and requested for a breakfast pack, which I very much appreciated…the pool area at the top of the building has a great view of the city…will definitely stay here again. "

"Comfortable"

"The room was average at best. Friendly and helpful staff"

"Room & bathroom needs improvement "