Dear Pong, Thank you very much for 5 score review! I am happy to learn that our service from Team Member and the activities in the hotel make your stay memorable, I will pass your kind word to the team. However, I am sorry that the room aspect that did not meet your expectation, I would like to inform that the team concerned is on the process to uplift the room condition. We hope to welcome you back again with your family soon. Best regards, Phatharawadee Techadisai Assistant Front Office Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Hua Hin Cha-Am Beach Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Phatharawadee Techadisai Assistant Front Office Manager

Dear Valued Guest, Thank you very much for your time to review the experience with us and I am glad that you had a great time with your family and enjoy the hotel facilities. I do wish to welcome you back again in the near future. Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear Valued Guest, Thank you very much for sharing the experience with us and please accept my sincere apologies on the issue with Air Conditioner, I will ensure with the team about the maintenance that must be restricted to prevent the future issue. I am looking forward to welcoming you back again in the future. Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear Yuki, Thank you very much for taking the time to review the recent stay with us, I am sorry to learn that your stay is below your expectation and I do hope to have a chance to welcome you back again with better service. Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear Valued Guest, I would like to say thank you for your valued time to share the experience with us, I am sorry to hear that your stay did not meet your expectation. Please rest assured that I will bring up to the team for an improvement to prevent future occurrence. Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear BORGAR, You brought me a big smile for your excellent review with us, thank you very much for your time and I do wish to welcome you again on your next trip to Hua Hin. Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear Emily, Thank you very much for your time to review the recent stay with us and I am most delighted that you had a great time with us. I am looking forward to welcoming you back again in not too long distance. Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear Valued Guest, Thank you for choosing to stay with us and I really appreciated your wonderful review. I cannot wait to welcome you back again in the near future. Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear Valued guest, Thank you very much for your time to review and I do hope to welcome you back again soon. Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear Catherine, Thank you very much your time to share the experience with us, I am delighted to hear that you had a great time time with your family. I appreciate your kind words and look forward to welcoming you back in the Best Family Hotel in Hua Hin soon. Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear Valued Guest, Thank you very much for choosing Novotel Hua Hin Cha Am Beach Resort and Spa for your recent stay. I appreciate your feedback. I am looking forward to welcoming you back to the Best Family Resort in Hua Hin again. Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear Ann, Thank you very much for the wonderful review! I am looking forward to welcoming you and family back to the Best Family Resort in Hua Hin in not too long distance! Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear I-Jen, Thank you very much for your excellence review, I am so glad to hear that you had a great time with your family. At Novotel Hua Hin, we have goal to be the best Family Hotel in Hua Hin and you already prove for us that we can archive our goal. I can not wait to welcome you back to the hotel in not too long distance. Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear Kathys, Thank you very much for taking your valued time to share the recent experience to us and I am greatly delighted that you have a wonderful stay with us with your family. Our goal is to be the Best Family Resort in Hua Hin and really glad that we are success to fulfill your family vacation time here. Me and my team cannot wait to welcome you back to our hotel soonest! Best regards, Pui -Phatharawadee Techadisai Guest Experience Manager

Dear Valued Guest, Thank you for your kind review and we are looking forward to welcoming you back soon. Best regards, Phatharawadee Techadisai Guest Experience Manager

Dear Dana, Thank you very much for taking your time to share the experience from the recent stay. We are terribly sorry that we failed to delivered the enjoyable moment to you, please accept my apologies on this regard. We totally understand how inconvenience when changing the room, please rest assured that I have taken your comment to the team to prevent the future occurrence. Best regards, Pui Phatharawadee Techadisai Guest Experience Manager

Dear Shuk Han, Thank you very much for your kind words! I really cannot wait to welcome you back to our hotel soon. Best regards, Pui -Phatharawadee Techadisai Guest Experience Manager

Dear Xxx, Thank you for taking your time to share the feedback to us, we are terribly sorry that the recently visit did not meet your expectation. With the beach access, as there is some high tide during this period that it would make no access in front of our hotel and regarding to the chiller plants, please ensure that we have taken this issue to the management team to improve and provide more pleasant surrounding to the guests. We really appreciate your feedback and we do hope to welcome you back with better service. Best regards, Pui Phatharawadee Techadisai

The Novotel Beach Resort Cha-am has a large room facing the Cha-am Beach and is in a comfortable environment. Moreover, there is a waterslide swimming pool, which is very suitable for a family vacation. Dear Valued Guest, Thank you very much for choosing to stay with us and for taking your time to review the recent stay and give us 5 stars!. We are thrilled to learn that you have a wonderful moment with family and enjoy the hotel facilities. We are definitely looking forward to welcoming you and family back to hotel in the near future. Best regards, Pui -Phatharawadee Techadisai Guest Service Manager

Dear Shing Yan, Thank you very much for choosing Novotel Hua Hin for your recent stay and for your time sharing the feedback from your stay. We are really appreciated that you have a wonderful time with us and rate us as 5 Stars and it's greatly motivate us to provide the excellence guest experiences. We cannot wait to welcome you back home, Shing Yan. Best regards, Novotel Hua Hin

Dear Valued Guest, Thank you for choosing to stay with us and we are terribly sorry that we failed to deliver the best experience to you, it would be greatly appreciate if you could share on what we are missing to improve the better service. Your candid comment is very important and we are looking forward to hearing from you soon. Best regards, Novotel Hua Hin

Dear Tik Hang Andy, Thank yo for staying with us, we appreciate your feedback! Best regards, Novotel Hua Hin

Dear Suki, Thank you for choosing to stay with us, we appreciate your feedback, we are looking forward to welcoming you back soon :) Best regards, Novotel Hua Hin

Dear Guest, Thank you for staying with us, we much appreciate your feedback. Best regards, Novotel Hua Hin

Dear Valued Guest, Thank you for staying with us, we appreciate your feed back. Best regards, Novotel Hua Hin

Dear Mansing, Warm greeting from Novotel Hua Hin Cha Am Beach Resort and Spa, I hope this e-mail will find you well! Thank you for staying with us and for your time to review your stay. We are thrilled to learn that you are happy with our hotel facility and have a wonderful time with us. However, regarding to your comment on shuttle bus, please rest assured that we will take your comment into the management team in order to serve the best service to the guest. Thank you once again for your feedback. We are looking forward to welcoming you back in not too long distance. Best regards, Novotel Hua Hin

Dear Elisha, Thank you for staying with us, we much appreciate your feedback. Best regards, Novotel Hua Hin

Dear IM NA, Thank you for staying with us and we appreciate your feedback as 5 stars :) Best regards, Novotel Hua HIn

Dear Alan, Warm greeting from Novotel Hua Hin Cha Am Beach and Spa, I hope this e-mail will find you well! Thank you for choosing to stay with us and spending your time to share the feedback during your stay. We are delighted to learn that you are happy with the hotel facilities which we try our best to provide the best experience to all guests. However, for Shuttle Van Service, we will take into the management consideration to improve this point as well as the bath room layout. Your candid comment is very important to us, we appreciate it. We do hope to welcome you back to Novotel Hua Hin in the near future. Best regards, Novotel Hua Hin

Dear Gary, Warm greeting from Novotel Hua Hin Cha Am Beach Resort and Spa, I trust this e-mail will find you well! Such a lovely photos that you share to us :) First of all, thank you very much for choosing to stay with us and spending your time to review the great moment here. We appreciate your feedback on our breakfast and hotel facilities. We cannot wait to welcome you back in the near future. Best regards, Novotel Hua Hin

Dear Chung Yuan, Thanks for staying with us. We appreciate your feedback! Best regards, Novotel Hua Hin

Dear Iok Tok, Warm greeting from Novotel Hua Hin Cha Am Beach Resort and Spa, I trust this e-mail will find you well! Thank you very much for coming back to stay with us and we cannot wait to welcoming you back for the 3rd visit! Best regards, Novotel Hua Hin

Dear PUI MING, Thank you for staying with us, we appreciate your feedback.

Dear Peggy, Thank you for choosing Novotel Hua Hin Cha Am Beach Resort and Spa for your recent stay. We much appreciate your time in sharing the experience during your stay. We are delighted to learn that you have an enjoyable time with us and on the other hand regarding to the wet floor, please ensure that we take this into consideration to have better service to all guests. We are looking forward to welcoming you back in not too long distance. Best regards, Novotel Hua Hin Cha Am Beach Resort and Spa

Dear Guest, Thank you for choosing our hotel for your recent stay and thank you for review. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be ensured that your recommendations and concerns will be taken into careful consideration and we will definitely look into them. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Novotel Hua HIn