Kolkata Chandraketu's Fort Hotels

"The check-in process was frustrating. The hotel’s payment system did not accept international Apple Pay, despite it being widely accepted at the airport and even within the hotel’s own café. This resulted in multiple unnecessary transactions and delays after a long journey. More concerning was the persistent noise disturbance. There were loud birthday parties with DJ music that carried straight through the walls into the room. I was unwell during the stay and had to make repeated calls to the front desk to address the issue. While the duty manager was responsive, the matter was never meaningfully resolved, and there was no follow-up from senior management despite a request to escalate to the General Manager. This lack of ownership and guest care stands in stark contrast to industry standard for five star properties. I will consider giving this property one more chance, but this experience has certainly impacted my perception of the Hyatt brand as a loyal customer."

"One of the best and most luxurious hotels in Kolkata. Every amenity imaginable is available. Room was amazing and the buffet breakfast was huge."

"There are room for improvement Not convenient for international travellers Bed linen dirty Pillows are smelly Poor quality pillows and cushions Amenities are not as per international standards No safe no shower cubicle with glass covering the bathroom becomes a mess after the shower Washbasin tap water splashes out each time it is used"

"Neat and clean boutique hotel.good services"