Dear Mr. Paul Hardley,Thank you very much for you recently came and stay in our hotel property about 1hours,Due to your report and commend for bedbug in your, we are deeply apologize for this happen as it never happen like this in our property before,As you have seen our room and any linen very clean with tile floor and new furniture, and also have deeply check we haven't found any of other bedbugs, and we are not sure it should happen as bedbug will come along with our previous customer, in this case our housekeeping's team still keep investigate on thus issue.Once again, thank you very much for you share us the commend that help us a lot to improve in future,We hope any chance to serve you again in future, We wish you all the best !Kind regardHotel Team

Dear Timothy,Thank you for highlighting your experience at our hotel recently.We are delighted to hear that our hotel room is cleaned , But I’m very sorry to hear that our staff miss communicated about you have order the food, It would be useful to let us know for us to be improve, the feedback provided will be shared with the appropriate hotel team to ensure we consistently deliver upon guest expectations.I do hope we’ll get another opportunity to show ourselves in a much better in future.Sincerely,Hotel's Team