客房, 2 张大床, 无烟房 | 办公桌、笔记本电脑工作区、遮光窗帘、熨斗/熨衣板

关于万豪酒店的夏洛特Waverly庭院的点评

3 out of 5
万豪酒店的夏洛特Waverly庭院
6319 Providence Farm Lane, Charlotte, NC

点评

9.4

绝佳

10 分 - 超赞。270 条好评,共有 342 条点评" "
8 分 - 还可以。46 条好评,共有 342 条点评" "
6 分 - 一般。14 条好评,共有 342 条点评" "
4 分 - 很差。4 条好评,共有 342 条点评" "
2 分 - 糟糕。8 条好评,共有 342 条点评" "

9.6/10

清洁度

9.6/10

员工和服务

9.4/10

服务设施

9.6/10

住宿条件和设施

9.4/10

环保

点评

6/10 一般

Tildra

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Received charges I didn’t accumulate, still waiting for a manager to contact me about this, and also hair in the shower. Despite that staff was pleasant, nice area
2024 年 5 月入住 2 晚

8/10 还可以

Cindy

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚

10/10 超赞

Judith

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was very updated!
2024 年 5 月入住 1 晚
Front Office Manager 于 2024年05月18日 的回复
Dear Judith,Thank your the great review. We are glad to know that you had a good guest experience.We hope to welcome you back again soon.Kindest regards,Angela S.

10/10 超赞

Maria L

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It’s a city but with little towns around
2024 年 4 月入住 2 晚
Front Office Manager 于 2024年05月6日 的回复
Dear Maria,That you for 5 out of 5 review. We are glad to know that you had a enjoyable stay.Kindest regards,Angela S.

8/10 还可以

George

2024 年 4 月入住 1 晚
Front Office Manager 于 2024年05月22日 的回复
Dear George,Thank you for taking the time to leave us a review following your recent stay. We hope that when the opportunity arises you will choose to stay with us again.Kindest regards,Angela S.

8/10 还可以

Marly

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Front Office Manager 于 2024年05月6日 的回复
Dear Marly,Thank you for the review. We hope that given the opportunity you will choose to stay with us again.Best regards,Angela S.

10/10 超赞

Sigmund

2023 年 12 月入住 1 晚
Front Office Manager 于 2024年05月6日 的回复
Dear Sigmund,Thank you for leaving us a review following your recent stay. We appreciate knowing that you had a good guest experience.We hope to welcome you back again soon.Warmest regards,Angela S.

2/10 糟糕

Tyberius

不满意:住宿条件和设施
Unfortunately, I did not get an opportunity to stay at their location due to travel changes. Expedia, however, was unhelpful unwilling to compromise for their customer which led me to advise my friends, and my colleagues never to utilize your service.
2024 年 4 月入住 3 晚
Front Office Manager 于 2024年05月6日 的回复
Dear Tyberius,That is unfortunate. I hope that you will get a chance to visit us in the future here at Courtyard Waverly. Best regards,Angela S.

8/10 还可以

Kayla

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Front Office Manager 于 2024年05月6日 的回复
Dear Kayla,Thank you for taking the time to leave us a review. We hope when given the opportunity you will stay with us again.Kindest regards,Angela S.

10/10 超赞

Simeon

满意:清洁度、员工和服务、住宿条件和设施
Great place to stay
2024 年 3 月入住 4 晚
Front Office Manager 于 2024年04月4日 的回复
Dear Simeon,Thank you for taking the time to leave us a review. We appreciate knowing that you had a good guest experience.We hope to welcome you back again soon.Kindest regards,Angela S.

8/10 还可以

Caleb

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place. No free coffee in the lobby, though.
2024 年 3 月入住 3 晚
Front Office Manager 于 2024年03月21日 的回复
Dear Caleb,Thank you for the review. We appreciate knowing that you had a good stay and hope to welcome you back again soon.Best regards,Angela S.

10/10 超赞

Robert

满意:清洁度、员工和服务、住宿条件和设施
Everything was perfect.
2024 年 3 月入住 2 晚
Front Office Manager 于 2024年03月21日 的回复
Dear Robert,Thank you for the review and feedback. We appreciate you taking the time to do so. We are glad to know that you enjoyed your stay.We hope to welcome you back again soon.Sincerely,Angela S.

10/10 超赞

Mary

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I would have liked bottled water in the room. Charlotte water is no-good.
2024 年 2 月入住 1 晚
Front Office Manager 于 2024年02月18日 的回复
Dear Mary,Thank you for your response and engagement. We have water complementary filtration water station throughout the property and a hydration station in lobby. There is also a Market where bottle water can be purchased. At Courtyards Titanium, Platinum, and Ambassadors receive 1 member and 1 guest food and beverage credits as welcome gift that may be used in the market place and Bistro.

10/10 超赞

Brian

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Extremely clean and a wonderful staff
2024 年 1 月入住 1 晚
Front Office Manager 于 2024年02月14日 的回复
Dear Brian,Thank you for taking the time to leave us a review and feedback. We appreciate knowing that you had a great guest experience.I’m glad you found Courtyard Waverly‘s staff and property to your liking.We hope that you can visit us again soon!Warmest regards,Angela S.

10/10 超赞

Nancy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel!
2024 年 2 月入住 2 晚
Front Office Manager 于 2024年02月13日 的回复
Dear Nancy,Thank you for taking the time to leave us a review and comment. We appreciate knowing that you had a good guest experience.We hope to welcome you back again soon!Warmest regards,Angela S.

8/10 还可以

Taly,charlotte

满意:清洁度、员工和服务、住宿条件和设施
Everything was excellent except the sink was very slow draining and in the morning there was no one to order a coffee from
2024 年 1 月入住 1 晚
Front Office Manager 于 2024年02月5日 的回复
Dear Taly,Thank you for taking the time to leave us a review and feedback. I am sorry to hear that the sink was not draining well and I appreciate you letting us know. We will have maintenance look into this right away. Monday through Friday the bistro where there is coffee is open from 6:30 am-9:30 am and Saturday and Sunday from 7:00 am to 10:00 am. Also, in the marketplace located in the lobby, there is a Starbucks machine that will grind bends and make fresh coffee at any time.Once again thank you for your time and we hope to welcome you back again soon.Kindest regards,Angela S.

10/10 超赞

Catherine

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Charlotte hotel in the Waverly area
Terrific hotel in great location for a variety of dining & shopping choices.
2024 年 1 月入住 1 晚
Emma F- AGM 于 2024年01月28日 的回复
Thank you Catherine for taking the time to review our hotel. We are glad we exceeded your expectations and we hope to host you again in the near future.

10/10 超赞

Armen

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Front Office Manager 于 2024年01月21日 的回复
Dear Armen,Thank you for the great review. We appreciate knowing that you had a good guest experience.Best regards,Angela S.

10/10 超赞

Christopher

2024 年 1 月入住 2 晚
Front Office Manager 于 2024年01月21日 的回复
Dear Christopher,Thank you for the great review. We appreciate knowing that you had a good guest experience.Best regards,Angela S.

10/10 超赞

Crystal

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Front Office Manager 于 2024年01月19日 的回复
Dear Crystal,Thank you for taking the time to leave us a review. We appreciate knowing that you had a (10/10) great guest experience.We hope you will stay with us again!Warmest regards,Angela S.

10/10 超赞

Jorge

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Lacrosse weekend
Nice stay. Convenient and a few restaurants and fast food near by. Easy of access being so close to the highway.
2024 年 1 月入住 2 晚
Front Office Manager 于 2024年01月19日 的回复
Dear Jorge,Thank you for the review and feedback. We appreciate knowing that you had a good stay and guest experience. We are glad to know that our location also added to your guest satisfaction.We hope to welcome you back again.Kindest regards,Angela S.

6/10 一般

Donna

与配偶出行
2023 年 12 月入住 1 晚
Front Office Manager 于 2024年01月12日 的回复
Dear Donna,Thank you for taking the time to leave us a review.We hope that when in our area you will choose to stay with us again.Kindest regards,Angela S.

10/10 超赞

Dzmitry

2023 年 12 月入住 1 晚
Front Office Manager 于 2024年01月19日 的回复
Dear Dzmitry,Thank you for taking the time to leave us a review. We appreciate knowing that you had a good guest experience.We hope to welcome you back again soon.Kindest regards,Angela S.

10/10 超赞

Rebekah

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 3 晚
Front Office Manager 于 2023年12月25日 的回复
Dear Rebekah,We appreciate you taking the time to leave us a review following your recent stay. We are glad to know that you had a good guest experience. We hope that you can stay with us again!Kindest regards,Angela S.-Front Office Manager

10/10 超赞

Adija

2023 年 12 月入住 2 晚
Front Office Manager 于 2023年12月25日 的回复
Dear Adija,Thank you for taking the time to leave us a review. We appreciate knowing that you had a good guest experience. Thank you for the 5 out of 5.We hope to welcome you again soon.Kindest regards,Angela S.-Front Office Manager

10/10 超赞

Victor

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Front Office Manager 于 2023年12月25日 的回复
Dear Victor,Thank you for taking the time to leave us a review. We appreciate knowing that your guest experience was a 10 out of 10.We hope that in the future you will stay with us again.Best regards,Angela S.-Front Office Manager

10/10 超赞

Raquel

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Front Office Manager 于 2023年12月25日 的回复
Dear Raquel,Thank you for taking the time to leave us a review. We appreciate knowing that you had a great guest experience. Thank you for the 10 out of 10.We hope to welcome you again soon.Warmest regards,Angela S.-Front Office Manager

8/10 还可以

Shannon

2023 年 12 月入住 1 晚
Front Office Manager 于 2024年01月1日 的回复
Dear Shannon,Thank you for taking the time to leave us a review following your recent stay. We hope that you had a good guest experience and will stay with us again.Happy New Year and warmest wishes,Angela S.

10/10 超赞

Robin

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Emma F- AGM 于 2023年12月4日 的回复
Thank you for taking the time to review our hotel Robin. We are glad you enjoyed your stay at our hotel and we hope to welcome you back in the near future.

6/10 一般

Allan

与家人出行
满意:服务设施,员工和服务
不满意:清洁度
I’m not one to complain. I don’t expect the rooms to be like home but I do expect things to work. The dead bolt on the door did not work and that was troublesome for me. We tried to pull on the door to close the dead bolt. We tried to push on the door and close the dead bolt but nothing worked. The room was not dirty but it wasn’t the cleanest. There was spill spots inside the fridge which were sticky and not appealing. The staff was great. The front desk people where super nice and all of the staff we ran into was very kind. We didn’t complain about the lock or the fridge, we just wiped it out and we’re fine but just thought you might like the feed back. My brothers room also had trouble with the dead bolt. Again it just made us all a little nervous. First time in Charolette. We will be back.
Front Office Manager 于 2024年02月13日 的回复
Dear Allan,Thank you for taking the time to leave us a review and feedback. It is through our guest feedback we are able to improve upon our service. If at anytime you have a maintenance issue please report them. We will fix the issue or move you to another room while we service the problem. The dead bolts are automatic. As soon as the door closes the interior deadbolt lock engages. I will send maintenance to the room inspect the lock. Thank you for letting us know.I do apologies about the refrigerator not being clean. This oversite by housekeeping will be reported to the proper person overseeing room attendants to ensure this does not happen again.We do look forward to your next stay with us.Kindest regards,Angela S.

10/10 超赞

Catherine

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
2023 年 11 月入住 2 晚
Front Office Manager 于 2023年11月29日 的回复
Dear Catherine,Thank you for the great review. We hope you can stay with us again soon!Best regards,Angela S.

10/10 超赞

George

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Noise from the road traffic and the ice machine is on even number floors.I was on the third and had to wait for the elevator to go up and down. Breakfast was a little expensive but the long wait time was more of an issue. For the price a free breakfast would be nice
2023 年 11 月入住 2 晚
Front Office Manager 于 2023年11月25日 的回复
Hi George,We appreciate you taking the time to leave us a review and feedback. I am surprised to here that traffic or noise from the road disturbed you but I do apologies. Also, we are sorry for any extended wait time at the Bistro. Breakfast is cooked to order and we where at full capacity with families for the Thanksgiving holiday.We do hope in the future you will stay with us again.Kindest regards,Angela S.

10/10 超赞

George

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
From the start Samira at the front desk is a treasure. She went way out of her way to fix the issue with the Travelocity screw up.
2023 年 11 月入住 2 晚
Front Office Manager 于 2023年11月25日 的回复
Dear George,Thank you for the review. We are glad that our associate Samira went above and beyond to help you with your reservation.We hope you will stay with us again soon.Best regards,Angela S.

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great family room!
Comfortable option for our family of four while visiting family in the area. We had two queens and a pullout couch that worked well.
2023 年 11 月入住 3 晚
Front Office Manager 于 2023年11月23日 的回复
Dear Anonymous,Thank you for leaving us a review and for your time to leave us feedback. We appreciate knowing that you had a good stay and that the accommodations worked for you.We hope that in the future you will stay with us again.Kindest regards,Angela S.

10/10 超赞

Nicole,Any city

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was amazing and so friendly. Overall the hotel was very accommodating as we needed an early check in. Very clean and well maintained property. Definitely a must stay in Charlotte.
2023 年 11 月入住 2 晚
Emma F- Assistant General Manager 于 2023年11月21日 的回复
Thank You Nicole, We are glad to see that our staff took great care of you and that are hotel met your cleanliness needs. We hope to see you again in the near future.

10/10 超赞

Naomi

满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a new hotel and very well placed. Lots of good options near by. The coffee bar in the room is great, but the area behind the pull out table needs to be cleaned.
2023 年 11 月入住 1 晚
Front Office Manager 于 2023年11月20日 的回复
Dear Naomi,Thank you for taking the time to leave us a review and feedback. I am glad that the areas location and facilities gave you a good guest experience. Thank you for letting us know about behind the sofa bed and I am sorry for this issue. We will look into this now.We hope to welcome you back soon.Best regards,Angela S.

4/10 很差

Rafael

满意:员工和服务,清洁度
不满意:住宿条件和设施
The hotel looks nice but we could hear loud noises during the night and morning. We think it was the water pipes when the guests in upper rooms were showering. We didn't sleep well because of that.
2023 年 11 月入住 1 晚
Front Office Manager 于 2023年11月20日 的回复
Dear Rafael,Thank you for taking the time to leave us a review. We are sorry to here that noise in the night disturbed you. We want all our guest to have a relaxing and peaceful stay. I hope if you are ever in our area again you will stay with us.Kindest regards,Angela S.

10/10 超赞

Maruja

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
Emma F-AGM 于 2023年11月19日 的回复
Thank you for taking the time to review our hotel Maruja. We are glad to see you had a great stay and look forward to hosting you again on your next visit.

10/10 超赞

Frederick,The Villages

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚
Emma Fendel- AGM 于 2023年11月19日 的回复
Thank you for taking the time to review our hotel Frederick. We are glad to see you enjoyed your stay and we hope to welcome you back in the near future.

10/10 超赞

Emil

2023 年 11 月入住 1 晚
Front Office Manager 于 2023年12月25日 的回复
Dear Emil,Thank you for taking the time to leave us a review. We appreciate knowing that you had a good guest experience. Thank you for the 5 out of 5.We hope to welcome you again soon.Kindest regards,Angela S.-Front Office Manager

10/10 超赞

Claude

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
Front Office Manager 于 2023年11月9日 的回复
Dear Claude,Thank you for the excellent review. We are happy to know that you enjoyed your stay and look forward to hosting you again.Kindest regards,Angela S.

8/10 还可以

Michael

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was excellent, courteous and helpful. Disliked the constant ceilng airflow in the room, noisy and cold. Staff said was for covid. Shut these air vents off.
2023 年 11 月入住 1 晚
Front Office Manager 于 2023年11月5日 的回复
Dear Michael,We appreciate taking the time to leave us a review. We are glad that you found our staff to be courteous and helpful.I apologies that the air circulation system was a disruption to you. It is for health benefit so air is not stale and keeps fresh air flowing throughout the hotel.We hope that you will stay with us again in the future.Kindest regards,Angela S.

10/10 超赞

Maruja

2023 年 11 月入住 1 晚
Front Office Manager 于 2023年11月3日 的回复
Dear Maruja,Thank you for taking the time to leave us a review following your recent stay. We appreciate knowing that you had a great guest experience.We hope to welcome you back again soon.Best regards,Angela S.

10/10 超赞

Sol

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service
2023 年 10 月入住 3 晚
Emma F- Assistant General Manager 于 2023年10月27日 的回复
Thank you for taking the time to review our hotel Sol. We are glad you enjoyed your stay. We hope to have you as our guest again in the near future.

10/10 超赞

Alex

满意:清洁度、员工和服务、住宿条件和设施
Clean and nice staff.
2023 年 10 月入住 2 晚
Front Office Manager 于 2023年10月16日 的回复
Dear Alex,Thank you for the great review. We appreciate you taking the time to let us know that you had a good guest experience.We hope to welcome you back soon.Kindest regards,Angela S.

2/10 糟糕

Tai

2023 年 10 月入住 1 晚
Front Office Manager 于 2023年11月4日 的回复
Dear Tia,We see by your review rating that you did not have a good guest experience. We are sorry for not meeting your expectations and hope you will stay with us again in the future.Kindest regards,Angela S.

10/10 超赞

Kayla

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 2 晚
Front Office Manager 于 2023年10月16日 的回复
Dear Kayla,Thank you for taking the time to leave us a review following you recent stay. We appreciate knowing that you had a great guest experience. We hope that you can stay with us again soon.Warmest regards,Angela S.

10/10 超赞

Maruja

2023 年 10 月入住 1 晚
Front Office Manager 于 2023年10月16日 的回复
Dear Maruja,Thank you for taking the time to leave us a review. We appreciate knowing that you had a good guest experience.We hope to welcome you back again soon.Best regards,Angela S.

10/10 超赞

Olivia

2023 年 10 月入住 1 晚
Emma F- Assistant General Manager 于 2023年10月12日 的回复
Thank you for Olivia fir taking the time to review our hotel. We are glad to see you had a great stay and hope to welcome you back soon.

10/10 超赞

Kathy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient to where my daughter lives
2023 年 9 月入住 3 晚
Emma F- Assistant General Manager 于 2023年10月6日 的回复
Thank you for taking the time to review our hotel Kathy, We are glad you had a great stay and are glad we are in a great location for you to be close to your family.