Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest. Sincerely, Hotel Management

Dear Devonna, We regret your room was not spotless and fresh, resulting in an unpleasant experience on arrival. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and pest control team to reiterate the importance of our daily checklists to ensure this isn't repeated. Also, they are instructed to double-check the rooms before allocating them to the guest. Please give us another opportunity to provide a better experience on your next visit.Sincerely,Hotel Management

Dear Joshua, Thank you for being our guest and for the valuable feedback. We are genuinely sorry for the cleanliness issues with your guest room and any oversight on our part. We understand how important it is to have a spotless room. We have strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear Evan, Thank you for bringing these issues to our attention. We apologize for any inconvenience you experienced during your stay. We'll address these concerns promptly to ensure a better experience for our future guests. Our team is committed to providing a safe and comfortable environment for all our guests, and we appreciate your feedback. Your satisfaction is important to us, and we hope to have the opportunity to host you again in the future.Sincerely,Hotel Management

Dear Jaclyn, Thank you for taking the time to share feedback about your recent stay. We are very disappointed to learn of the issues you experienced, and we want to extend our apologies for these frustrations during your time with us. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to ensure they do everything to prevent future issues. If we may be of any further assistance, please reach out to us directly at the hotel. Thank you for sharing your valuable feedback as we continually strive to improve our guest experience. Sincerely,Hotel Management

Dear Shalonda, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. We regret the concerns you had during your stay. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Guest, We regret that we couldn't give you a better impression from the moment you checked in, and we apologize for any frustration this undoubtedly caused. We wish we could have had the opportunity to address your concerns while you were still here, and we're sorry you had to cancel with us. But please know that any transactions and refunds can take your bank a few business days to process. However, we hope you reach out to us at our hotel at your earliest convenience to resolve this issue. Thank you again for informing us about your concerns, and we hope you give us another opportunity to redeem your confidence in us again.Sincerely,Hotel Management

Dear Brianna, Thank you for providing helpful specifics regarding your time at our hotel. Please accept our apologies for the cleanliness concerns in your room preparations and how they impacted the overall time with us. We appreciate your patience. Please allow us to make things right. We encourage you to try us again soon, and we are confident you will enjoy a better stay. Sincerely,Hotel Management

Dear Clarence, Thank you for your feedback, and we apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were and regret there were burn marks. We would have been happy to correct the problem before your departure, and we hope you will give us another chance to provide you with the exceptional stay you deserve. We understand how important it is to have a spotless room and one free of smoke. There are strict policies prohibiting smoking in specific areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. Once again, we are sorry for these concerns and hope to have you back for the seamless, outstanding stay you deserve.Sincerely,Hotel Management

Dear elyse, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Dear Allyson, it was disappointing to read that we did not meet your expectations, and we are sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management

Dear Courtney, thank you for choosing and reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for the issues which kept it from being perfect. Please allow us another opportunity to show you the outstanding experience we strive to provide every guest.Sincerely,Hotel Management

Dear Frank, thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Ernest, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

Dear Astrid, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management

Ronald, thank you for your feedback. We are sorry for not being able to provide you with the room you reserved; there are times when the occupancy is high, and we cannot fulfill requests for all the guests. We also apologize for the housekeeping issues you encountered in your room and the inconvenience it caused. A clean, fresh suite is our top priority, and we will work with our staff to ensure this is an isolated issue. We hope you will give us another chance to provide you with a stay you deserve the next time your travels bring you back our way. Sincerely, Hotel Management

Sandra, thank you for making Extended Stay America a part of your travel plans. We are thrilled to know your stay with us was enjoyable and that you were satisfied with your cleanroom. We have taken note of your observation. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Thank you for taking the time to share your feedback. Although you overall liked your stay, we are sorry for the issue you experienced in your room. We have immediately bought this to the attention of our pest control team to make sure this does not happen again. We hope to have another opportunity to make your next stay a seamless one. Sincerely, Hotel Management

Calvin, thank you for making Extended Stay America a part of your travel plans. We are glad to know our location was ideal for your trip and that you were satisfied with your stay with us. It was a pleasure hosting you, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Star, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management

Brittany, thank you for taking the time to share your feedback. We are sorry for the predicament with your reservation and apologize for the inconvenience you encountered. We will review this with our team to see what transpired and make sure we are well poised to serve you better. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback. Sincerely, Hotel Management

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you.   Sincerely, Hotel Management

Brandy, thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. Also, your concern regarding the front door will be shared with our team so that corrective measures can be taken. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management

Jessica, thank you for reviewing your experience at Extended Stay America. We are delighted everything went well during your stay and that you were highly impressed with the service delivered by our courteous associates. We look forward to your return visit. Sincerely, Hotel Management

Jamal, thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again!  Sincerely, Hotel Management

Thank you for sharing feedback about your recent stay at Extended Stay America. We are delighted that our location was ideal for your plans and that you were pleased with our service and amenities. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to Charlotte. Sincerely, Hotel Management

Jeffrey, thank you for your candid evaluation. We regret the noise disturbance you encountered and apologize for the concerns you had with your first room. We will share your comments with our maintenance team and make sure the problem is resolved. We will also share your feedback regarding the oversights our housekeeping team made while servicing your room; and take steps to ensure we are flawlessly preparing each room for our guests. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Stacie, thank you for choosing Extended Stay America and taking the time to post your review. We are glad you were pleased with our immaculate accommodations and that you enjoyed your time with us. Thank you again for your generous comments. We look forward to your next visit! Sincerely, Hotel Management

Georgette, thank you for your review. We are sorry for the disappointing stay you had with us and apologize for the issues you encountered. Your feedback has been discussed with our maintenance and housekeeping teams to address the problems you outlined. Kindly know, we have a full-size refrigerator that includes ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. We would welcome the chance to show you our true hospitality spirit. Sincerely, Hotel Management

Thank you for your review. Please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our rooms, as this is an essential priority. We will address this matter with our housekeeping team to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon! Sincerely, Hotel Management

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon. Sincerely, Hotel Management