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Reviews of Hampton Inn by Hilton Charlotte/Matthews

3 out of 5
Hampton Inn by Hilton Charlotte/Matthews
9615 Independence Pointe Pkwy, Matthews, NC

Reviews

8.0

Very good

Rating 10 - Excellent. 229 out of 558 reviews" "
Rating 8 - Good. 180 out of 558 reviews" "
Rating 6 - Okay. 73 out of 558 reviews" "
Rating 4 - Poor. 43 out of 558 reviews" "
Rating 2 - Terrible. 33 out of 558 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Karen

Stayed 1 night in Apr 2024

6/10 Okay

Douglas, Marietta

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Restaurant a mess. Floors covered with spilt food and drink. No one could be seen making in effort to clean the premises. Doesn't seem like there's much pride in its appearance.
Stayed 1 night in Apr 2024

6/10 Okay

Yolandra

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
There was a sour odor in the lobby and entrance area, not sure what the smell was
Stayed 2 nights in Apr 2024

8/10 Good

Evelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bath tub had mildew in the corners.
Stayed 2 nights in Apr 2024

10/10 Excellent

Janice

Business traveller, Travelled with partner, Travelled with group
Good hotel for the value
Stayed 1 night in Apr 2024

10/10 Excellent

Beth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here before and this stay was the best. More breakfast options. The room was very cozy and clean. Staff was kind and professional. Very pleased.
Stayed 1 night in Mar 2024

2/10 Terrible

MAYUR

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
No one cleans the room even for a day and I did stay here for 4 nights.
Stayed 4 nights in Feb 2024

2/10 Terrible

Kurt

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Rude staff
Stayed 1 night in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was my first trip with my dog. I was anxious about the accommodations, but the room was very clean. My only comment would be my room as across the hall from Housekeeping; the Housekeeping department door was left open. And as it was the holidays the members greeted each other joyously - but early in the morning. :)
Stayed 3 nights in Dec 2023

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Olinda Susanna, Kernersville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
quit and specious
all was fine except the noise of boiling water in the bathroom...other wise A+
Stayed 1 night in Dec 2023

4/10 Poor

Robert

Stayed 7 nights in Nov 2023

8/10 Good

Randy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friends
Visiting some friends in Mathew’s and they recommended the hotel. Was not disappointed.
Stayed 1 night in Nov 2023

10/10 Excellent

Mercedes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Daisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Room comfort
I checked in later in the evening and at first, the room appeared clean however, in the morning I noticed two small bugs in the bathroom. The following day there was a bug crawling on my shoe in the bedroom. I had to press the button very hard and multiple times on the TV remote in order to change the channel. The coffee maker did not have the filter basket so I wasn't able to use it. The bed was comfortable, plenty of outlets in the room and great lighting. I went downstairs Sunday morning at 6:15 a.m. to get coffee. Both urns were full but the coffee was very cold as if it had been made the day prior yet breakfast had started at 6:00 a.m. I went back to the room and returned at 6:40 and the urns were gone. I returned at 7:00, but still no coffee. It was finally being brought out of the kitchen area at 7:10. Very disappointing especially since it was Sunday morning and the place was busy. On Monday morning, the coffee was lukewarm again disappointing. Breakfast options are good. I've stayed in this hotel a few times and this was the first time I've had issues.
Stayed 3 nights in Oct 2023

2/10 Terrible

Shayna

Smelled like a sewage issue all throughout the hotel. Water wouldn’t drain from the shower. Super gross, don’t book here.
Stayed 1 night in Oct 2023

4/10 Poor

James, San Francisco

Travelled with partner
Disliked: Property conditions & facilities
TV didn't work properly: had to turn it on by switch on TV, couldn't turn it off except by unplugging. Bathtub stopper didn't work. Shower turn-on switch worked but filled the tub too. Towel rack fell off wall. Elevator control button didn't work properly.
Stayed 1 night in Oct 2023

6/10 Okay

Todd, Warwick

Travelled with family, Travelled with pets
Liked: Amenities
reasonably priced, somewhat dated property. fee for dogs was the highest we've ever paid.
Stayed 1 night in Oct 2023

10/10 Excellent

Catrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Everything was great
Stayed 1 night in Sep 2023

10/10 Excellent

Tommie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

2/10 Terrible

Lisa

Travelled with group
Disliked: Amenities
The Pool was out of Service. The Hot water took 30 minutes to come through. Staff was useless. The a/c you couldn’t turn down but shut off in middle of the night. The carpet was sticky on your Flip Flops. The elevator was disgusting not cleaned. The vent in bathroom looked Moldy. The floor in the buffet was sticky floors dirty. The Orange juice tasted rancid. Absolutely STAY AWAY. No where near $160 a night. I was sickened at the thought of having to stay here. Never Ever Again! I thought Hampton Inn was a upscale chain, well not this location at All. Management should be embarrassed and above All the CEO or President of this location needs to pay a visit. I’m definitely Bot impressed and I will Never stay at a Hampton Inn again!
Stayed 1 night in Aug 2023

8/10 Good

Bonnie

Stayed 1 night in Aug 2023

8/10 Good

Brenda

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Weekend Visit
Nice rooms . Very comfortable beds . Staff was very nice . Continental breakfast was also a good start to the day . Our only issue was upon checkout we had been 7.74 on our credit card . We were told by the front desk person it was a fee that was charged to each room to maintain the parking lot . We were like …>what. My sister and I both asked for the charge to be removed by the manager . We were told it’s in print somewhere on the website . That my be true , but who reads every little item of the book that’s on a site . If the hotel needs parking maintenance money , it should be included in the hotel fee and not appear as a ridiculous chrge at checkout .
Stayed 3 nights in Aug 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel.
Stayed 2 nights in Jul 2023

8/10 Good

Demorrio

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2023

8/10 Good

Robin

Stayed 2 nights in Jul 2023

10/10 Excellent

Jerome

Stayed 1 night in Jul 2023

10/10 Excellent

Matt

Stayed 1 night in Jul 2023

6/10 Okay

Kevin

Stayed 1 night in Jun 2023

10/10 Excellent

Brenda, N Venice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Front staff very welcoming.
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Decent stay
Average hotel in a good location. Rooms are very tired and dated looking but it was clean and quiet and the bed was comfortable.
Stayed 3 nights in May 2023
Response from Jamie H on 12 May 2023
Thanks for sharing you experience with us. Your feedback is very important in helping us improve on our services and other aspects of the property. Have a wonderful weekend!

4/10 Poor

mark

Business traveller
Disliked: Property conditions & facilities
Property needs an update. Furniture in room was worn and not up to Hilton Standards. Last night of my stay I was up and down from the noise inside and outside of the property. If the room had not been booked by employer I would have left the property in the middle of the night and found another.
Stayed 4 nights in Apr 2023

10/10 Excellent

Brittany

Stayed 1 night in Apr 2023

6/10 Okay

Kristine L

Travelled with family
Liked: Cleanliness
They said they would clean our room at three days, they didn't. It was four. We asked for towels from the staff and all she could say was that she didn't have to clean our room. The coffee was either out or weak.
Stayed 6 nights in Mar 2023

4/10 Poor

Sonya

Business traveller
Disliked: Staff & service
Requested a room with 2 beds and a sofa bed. When we got there, there wasn't one. No room service. Asked foe extra towels and for the trash to be gathered and enough towels for a week were left in a bag outside the door. No garbage picked up.No cups in the room for coffee.
Stayed 3 nights in Mar 2023

8/10 Good

Gary

Stayed 1 night in Feb 2023

4/10 Poor

Delicia, Seattle

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
I was rebooked into this hotel due to a problem at my previous hotel. I was placed in a room with bugs crawling around.
Stayed 1 night in Jan 2023
Response from Jamie AGM on 18 Jan 2023
Thank you for letting us know about your stay. I do apologize your stay was not as pleasant as we would have hoped for.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Jamie Hoffman, AGM on 7 Jan 2023
Thank you for letting us know about your stay with us! We are pleased to be able to accommodate your needs and look forward to seeing you again! Happy New Year!

10/10 Excellent

Konni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall outstanding
Response from Jamie M Hoffman, AGM on 31 Dec 2022
Thank you for taking the time to let us know about your stay! Your feedback is very important in helping us to improve on our services! I am please we were able to accommodate your needs during your stay with us!Have a wonderful holiday season!We look forward to seeing you again soon!

6/10 Okay

Linda

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I was disappointed in this Hampton Inn property. There was black mold around the tub and they tried to hide it by caulking over it. But it was still at the bottom of the caulking in several places. This H Inn property is very outdated but more concerned about the mold. I will call today for compensation
Stayed 1 night in Dec 2022
Response from Jamie AGM on 18 Dec 2022
I am sorry to hear your experience with us was not pleasant and you had this issue with your room. I have put the room out of order while we have our Maintenace team review this complaint. Was the front desk staff able to move you to a different room? I would be happy to refund your stay! If you can or have reached out to Expedia and let them know of the situation. Please ask them to contact me and I will be glad to see what can be done. Jamie HoffmanAssistant General ManagerHampton Inn Matthews

8/10 Good

Richard

Stayed 2 nights in Nov 2022

8/10 Good

Rosalia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Room was fine the smoking area needs improvement
Stayed 2 nights in Nov 2022
Response from Jamie AGM on 11 Dec 2022
Thank you for letting us know about your stay! Your feedback is very important in helping us continue to improve on our services.

6/10 Okay

Mark

Travelled with family, Business traveller
Small things that makes a difference ie bad odor around the lobby area!!, no dark roast coffee!! Breakfast area tables were sticky. Room was very nice.
Stayed 2 nights in Oct 2022
Response from Jamie AGM on 11 Dec 2022
Thank you for letting us know about your stay! Your feedback is very important in helping us continue to improve on our services. We are working with the city concerning the smell in the lobby area. I will also speak with staff about the other issues.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2022

10/10 Excellent

Nathan, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient location, friendly staff.
Stayed 1 night in Sep 2022

8/10 Good

Lauren

Stayed 1 night in Sep 2022

6/10 Okay

Nicholas

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022