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关于北夏洛特诺曼湖欢朋酒店的点评

2.5 out of 5
北夏洛特诺曼湖欢朋酒店
19501 Statesville Rd, Cornelius, NC

点评

9.0

非常棒

10 分 - 超赞。473 条好评,共有 753 条点评" "
8 分 - 还可以。195 条好评,共有 753 条点评" "
6 分 - 一般。50 条好评,共有 753 条点评" "
4 分 - 很差。19 条好评,共有 753 条点评" "
2 分 - 糟糕。16 条好评,共有 753 条点评" "

9.2/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Annalissa

2024 年 4 月入住 1 晚

10/10 超赞

teresa

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
The staff are super friendly.
2024 年 1 月入住 1 晚
Tony Wilson 于 2024年04月27日 的回复
Thank you for the positive feedback! I will pass the great new on to our team! Thank you for staying with us!

10/10 超赞

Daniel

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice stayed right off freeway
2024 年 4 月入住 1 晚
General Manager 于 2024年04月27日 的回复
Hi Daniel, Thank you for your five star review, we are so happy you enjoyed your stay!

8/10 还可以

Jan

2024 年 4 月入住 2 晚
Tony Wilson 于 2024年04月22日 的回复
Thank you for the positive feedback! We appreciate you staying with us!

10/10 超赞

january

2024 年 4 月入住 1 晚
Tony Wilson 于 2024年05月11日 的回复
We appreciate your business and the positive feedback!

8/10 还可以

Dana Marie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff! Everything in the room was clean. Breakfast was good. There is highway noise from the room. Parking is convenient but there is no charging station for EV cars.
2024 年 4 月入住 3 晚
Tony Wilson 于 2024年04月11日 的回复
Thank you for the great feedback! I will pass this on to the staff!

10/10 超赞

Lori

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Clean, updated hotel. Staff was very friendly. Definitely would stay there again.
2024 年 4 月入住 1 晚
Tony Wilson 于 2024年04月7日 的回复
Thank you very much for the positive feedback! I passed this on to our staff! We appreciate you for staying with us. Please come back again!

6/10 一般

steven p

与家人出行
满意:员工和服务,清洁度
For whatever reason we were given a handi-cap room. The toilet was rocky, not attached well at the base. The flashing of lighting for communicating for handicap person flashed off and on all night long along with noise from the expressway behind us… noisy and disturbing. Clerk at the sign in desk was very pleasant!
2024 年 3 月入住 1 晚
Tony Wilson 于 2024年04月2日 的回复
We appreciate your business and the feedback! I will past the information stated to the correct persons to get the issues resolved. I apologize for the inconvenience of the highway noise.

10/10 超赞

gregory

2024 年 3 月入住 3 晚
Tony Wilson 于 2024年04月2日 的回复
Thank you very much for the positive feedback!

10/10 超赞

Daniel

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Easy off 77. Front desk clerk on the evening of march 26th was excellent. Gave great info !!!
2024 年 3 月入住 1 晚
Tony Wilson 于 2024年03月27日 的回复
We appreciate your business and the feedback! I will pass this great comment to our staff and the staff member working that day, taking care of you with great information.

10/10 超赞

Brian

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice staff and great parking
2024 年 3 月入住 1 晚
Tony Wilson 于 2024年04月2日 的回复
Thank you very much for the positive feedback! I will past this on to the staff!!

8/10 还可以

Melissa

Always pleased with our stay here.
2024 年 2 月入住 1 晚
Front Desk 于 2024年02月27日 的回复
Happy to know you were pleased with your stay. Look forward to seeing you soon!

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、客房舒适度
The hotel is a tiny bit dated but the staff was very welcoming. And the breakfast was great for kids. Comfortable beds and easy stay
2024 年 2 月入住 1 晚
Front Desk 于 2024年02月16日 的回复
It was our pleasure having you as our guest. We are so glad you enjoyed your stay and look forward to seeing you again!

10/10 超赞

Susan

满意:清洁度
Pristine condition. Night attendant was excellent.
2024 年 2 月入住 1 晚
Front Desk 于 2024年02月14日 的回复
It was a pleasure having you as our guest. Look forward to hosting you again!

10/10 超赞

Cheryl

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Front Desk 于 2024年02月12日 的回复
Thank you so much for staying with us and we hope to see you again soon!

6/10 一般

james

满意:员工和服务,清洁度
不满意:客房舒适度,住宿条件和设施
2024 年 2 月入住 2 晚
Front Desk 于 2024年02月12日 的回复
Thank you for staying with us. We hope you enjoyed your stay and look forward to seeing you again!

10/10 超赞

KHADIJIA,Wilmington

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice property. No problems.
2024 年 1 月入住 2 晚
Front Desk 于 2024年02月12日 的回复
Thank you for staying with us. We look forward to seeing you again!

10/10 超赞

clint

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff, room was clean and comfortable.
2024 年 1 月入住 1 晚
Front Desk 于 2024年02月12日 的回复
Thank you for staying with us. We look forward to seeing you again!

10/10 超赞

Rebecca,Eleanor

2024 年 1 月入住 1 晚
Front Desk 于 2024年02月12日 的回复
Thank you for staying with us. We look forward to seeing you again!

4/10 很差

Ken

与配偶出行
满意:住宿条件和设施
不满意:服务设施,员工和服务
Clean property. Breakfast was extremely poor, just oatmeal cereal and bread. There was no eggs or bacon. It was evident that management are saving monies of food and manpower. Pillow cover missing, front desk asked us to come down from the room to get it as she was the only one working. Will not stay at any Hilton location since breakfast was a let down. Only meant to attract unsuspecting customers, sad!
2024 年 1 月入住 1 晚
Front Desk 于 2024年02月12日 的回复
Thank you for staying with us. We apologize that at the time of your arrival to have breakfast, some items weren't available. We will continue to strive to provide a great breakfast experience.

10/10 超赞

Arnoldo Antonio,Tamarac

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The assistant/acting manager Desiree Perry was not only very customer service oriented, but went above and beyond to make sure that my wife and I felt welcomed and had our needs met and exceeded. Because of her, we will definitely consider coming back to this establishment and her service left such a great impression that we’re trying to see how to make our way back to Cornelius and the surrounding areas near Charlotte. Thanks Desiree!
2024 年 1 月入住 2 晚
Front Desk 于 2024年02月12日 的回复
Thank you for sharing! We look forward to seeing you in the near future.

10/10 超赞

james

2024 年 1 月入住 1 晚
Front Desk 于 2024年02月12日 的回复
Thank you for staying with us. We look forward to seeing you again!

8/10 还可以

Kristian,Oakville West

与家人及幼儿出行
满意:员工和服务、服务设施、住宿条件和设施
Great place to stop for an overnight while traveling with or without kids. Added bonus that it's pet friendly!
2024 年 1 月入住 1 晚
Front Desk 于 2024年02月12日 的回复
Thank you for staying with us. We look forward to seeing you again!

6/10 一般

Chris

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel was clean, service was excellent. Road noise on odd number rooms that face the highway was terrible. Bring ear plugs or request an even numbered room.
2024 年 1 月入住 1 晚
Front Desk 于 2024年02月12日 的回复
Thank you for staying with us. We do our best to all make rooms as quite as possible. We look forward to seeing you again!

10/10 超赞

Abdulaziz

与家人及幼儿出行
Great value for the money. Super kind staff. Clean rooms.
2024 年 1 月入住 1 晚
Front Desk 于 2024年02月12日 的回复
Thank you for staying with us. We look forward to seeing you again!

8/10 还可以

Anthony Michael

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Very nice staff and clean rom
2023 年 12 月入住 2 晚
Front Desk 于 2024年02月12日 的回复
Thank you for staying with us. We look forward to seeing you again!

8/10 还可以

Frank

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hampton Lake Norman stay
The hotel didn’t have the handicap shower accessible room which we reserved available because of “mechanical issues “. We finally agreed to take a similar but non handicap room and were promised 10000 Hilton honors points for being inconvenienced. Those points did not show up in my account. The room was clean, quiet , and comfortable except for the fact that the bathroom door allowed for no privacy. It was a barn door design and would not stay closed or allow you to lock it. The breakfast was good and the staff were friendly and helpful
2023 年 12 月入住 1 晚
Desiree AGM 于 2024年01月15日 的回复
We appreciate your loyalty to Hilton. I do apologize again for not being able to resolve the issue with the room and provide you with the accessible room you reserved, but I can assure you the 10kpoints promised were added to your Hilton honors account upon check out. Please feel free to reach out to me for any further assistance or questions.

10/10 超赞

Julie,Williamsville

2023 年 12 月入住 1 晚
Front Desk 于 2024年02月12日 的回复
Thank you for staying with us. We look forward to seeing you again!

10/10 超赞

VICKY,Woodbridge

2023 年 12 月入住 1 晚
Front Desk 于 2024年02月12日 的回复
Thank you for staying with us. We look forward to seeing you again!

8/10 还可以

CHRISTOPHER

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚

8/10 还可以

Julie

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 2 晚

10/10 超赞

keith

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

Douglas

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

Ginger

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice and clean. We really enjoyed our stay.
2023 年 11 月入住 2 晚

2/10 糟糕

Joseph,Mount Pleasant

与家人出行
不满意:服务设施
Placed in accessible room after prepurchasing a regular king. To top it off, it was the first room, on the first floor, off the lobby. Not sure iif an Expedia or hotel failure. Perhaps both.
2023 年 11 月入住 1 晚

10/10 超赞

Joy

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
loved that you had coffeemate creamer perfect for those of us who are lactose intolerant. Front desk staff was super pleasant and professional
2023 年 10 月入住 1 晚
D. Perry AGM 于 2023年10月29日 的回复
Thank you for your 5-star review, we strive to provide exceptional service and hope we accomplished that during your days here at Hampton Inn Lake Norman. We work really hard to make sure our customers are 100% satisfied with the services we provide; your review reaffirms the creativity and thoughtfulness of our guest does not go unnoticed. Your support is truly valued, and we are glad you enjoyed your stay. We hope to see you again!

8/10 还可以

Doris

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
D. Perry AGM 于 2023年10月29日 的回复
Thank you for your 5-star review, we strive to provide exceptional service and hope we accomplished that during your days here at Hampton Inn Lake Norman. We work really hard to make sure our customers are 100% satisfied with the service we provide.Your support is truly valued, and we are glad you enjoyed your stay. We hope to see you again!

10/10 超赞

wade

2023 年 9 月入住 1 晚
D. Perry AGM 于 2023年10月29日 的回复
Thank you for your 5-star review, we strive to provide exceptional service and hope we accomplished that during your days here at Hampton Inn Lake Norman. We work really hard to make sure our customers are 100% satisfied with the service we provide; your review reaffirms the hard work we put in every day.Your support is truly valued, and we are glad you enjoyed your stay. We hope to see you again!

10/10 超赞

Andrea

满意:清洁度、员工和服务、住宿条件和设施
Very nice hotel and pet friendly. Would definitely stay again.
2023 年 9 月入住 3 晚
D. Perry AGM 于 2023年10月29日 的回复
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience here with us at Hampton Inn Lake Norman.Customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Your support is truly valued, and we hope to see you and your pet again soon.

10/10 超赞

Timothy

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff was great.
2023 年 9 月入住 1 晚
D. Perry AGM 于 2023年09月22日 的回复
Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience here with us at Hampton Inn Lake Norman; our staff will definitely be happy to read what you wrote.Customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Your support is truly valued, and we hope to see you again soon.

8/10 还可以

brenda

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
D. Perry AGM 于 2023年09月22日 的回复
Thank you for your review, we pride ourselves on providing exceptional service and welcome any feedback when we fall short of that benchmark. We look forward to continuing to provide the perfect accommodations in the future here at Hampton Inn Lake Norman.

8/10 还可以

Jennifer

商务旅客
满意:员工和服务
The room had a very musty smell!
2023 年 9 月入住 2 晚
D. Perry AGM 于 2023年09月22日 的回复
Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. Please rest assured that your comments have been shared to foster improvements. We work really hard to make sure our customers are 100% satisfied with the service we provide, so thank you for bringing this situation to light. Please let me know if I can be of further assistance.You can expect a much better stay in the future.

10/10 超赞

Tracey

2023 年 9 月入住 1 晚
D. Perry AGM 于 2023年10月29日 的回复
Thank you for your 5-star review, we strive to provide exceptional service and hope we accomplished that during your days here at Hampton Inn Lake Norman. We work really hard to make sure our customers are 100% satisfied with the service we provide; your review reaffirms the hard work we put in every day.Your support is truly valued, and we are glad you enjoyed your stay. We hope to see you again!

10/10 超赞

Jessica

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Room was very clean, bed and bedding was comfortable and staff was very friendly and helpful. Highly recommend and I will stay here again.
2023 年 8 月入住 1 晚
-Nikki 于 2023年08月30日 的回复
Hi Jessica,We're so glad that you enjoyed your stay with us! We look forward to welcoming you back next time you're in the area.

10/10 超赞

Carol

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay!
It was super clean, comfortable bed, good breakfast and location. The staff was friendly. We will def stay here again.
2023 年 8 月入住 2 晚
-Nikki 于 2023年08月30日 的回复
Hi Carol,We're so glad that you enjoyed your stay with us! We look forward to welcoming you back next time you're in the area.

10/10 超赞

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
-Nikki 于 2023年08月30日 的回复
We're so glad that you enjoyed your stay with us! We look forward to welcoming you back next time you're in the area.

2/10 糟糕

andrea

2023 年 8 月入住 1 晚
D. Perry AGM 于 2023年09月22日 的回复
We’re sorry to hear you didn’t have a good experience with us here at Hampton Inn in Lake Norman.Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority.We take great pride in the service our hotel provides, and I'm always looking for ways to improve those services, identify training opportunities, and provide an outstanding guest experience. I look forward to hearing from you and learning how we can make this right.

10/10 超赞

Paulus

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Goed hotel. Bij het zwembad hoor je het verkeer vanaf de naastgelegen snelweg. Binnen hoor je hier echter niets van. Zeer enthousiaste receptioniste (Desiree)👍
2023 年 8 月入住 1 晚
-Nikki 于 2023年08月30日 的回复
Hi Paulus,We're so glad that you enjoyed your stay with us! We look forward to welcoming you back next time you're in the area.

10/10 超赞

blandine

满意:清洁度、员工和服务、住宿条件和设施
Good location and friendly staff.
2023 年 7 月入住 1 晚
-Nikki 于 2023年08月30日 的回复
Hi Blandine,We're so glad that you enjoyed your stay with us! We look forward to welcoming you back next time you're in the area.

2/10 糟糕

Jennifer

团体旅客
不满意:员工和服务
Service staff horrible
2023 年 7 月入住 1 晚