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关于夏洛特上城希尔顿酒店的点评

4 out of 5
夏洛特上城希尔顿酒店
222 E 3rd St, Charlotte, NC

点评

8.8

超赞

10 分 - 超赞。614 条好评，共有 1001 条点评" "
8 分 - 还可以。214 条好评，共有 1001 条点评" "
6 分 - 一般。87 条好评，共有 1001 条点评" "
4 分 - 很差。49 条好评，共有 1001 条点评" "
2 分 - 糟糕。37 条好评，共有 1001 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

8/10 还可以

Haoqu

与家人出行
满意：员工和服务，清洁度
Good place in Charlotte
2024 年 2 月入住 1 晚
Trey Simmons 于 2024年02月3日 的回复
Thank you for your recent stay and survey about our hotel! We hope you enjoyed your stay and hope to welcome you back in the future!

10/10 超赞

Elizabeth

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
There were so many wonderful dining and recreation options within walking distance, and the area was so beautiful (with many incredible art murals) that just walking, even without a destination was enjoyable. The staff, guests and community members were all so friendly, it was one of the most satisfying visits to any city I have ever had.
2024 年 5 月入住 2 晚
Preston 于 2024年05月14日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me

10/10 超赞

Valerie

与家人出行
满意：住宿条件和设施
No complaints. It suited our needs.
2024 年 5 月入住 2 晚
Preston 于 2024年05月14日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me

10/10 超赞

Precious

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close by to everything
2024 年 5 月入住 1 晚
Preston 于 2024年05月12日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Rossana

满意：住宿条件和设施，员工和服务
Restaurant No good
2024 年 5 月入住 1 晚
Preston 于 2024年05月12日 的回复
I understand there are many choices when traveling and we sincerely appreciate you choosing to stay with us. I hope the next time your travels take you to Charlotte you will give us another opportunity and I believe you will see a huge difference in our hotel. If there is ever anything I can do to assist in the future, please do not hesitate to contact me and I would be more than happy to assist in any way possible.

10/10 超赞

Jessica

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
staff was very nice and attentive. when we first arrived, the man standing at the valet went out of his way and helped us all the way to our room with our very heavy luggage cart. our entire stay house keeping checked on us each day- replenishing our supplies like toilet paper and towels as well as taking the trash each day (our trip consisted of a lot of doordash). the front desk even had house keeping send forks up the room late one night! we were absolutely blown away at how great all the staff was. one thing I particularly liked about this hotel was the complementary bottled water, you certainly do not get that everywhere and it was a great touch. all around everything was clean and well kept during our stay. we were in town for the music festival and it was a super easy 10 min walk. there are tons of food and shopping places in the area as well. the other plus I want to note is that it only cost us $53 to park for the entire weekend which is a great deal compared to other hotels in the area! I would 10/10 recommend this property and if we return for the festival next year we will absolutely be staying here. thanks hilton!
2024 年 5 月入住 3 晚
Preston 于 2024年05月9日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact m

10/10 超赞

Victoria

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place and location for a weekend in Charlotte. Staff were very friendly and helpful.
2024 年 5 月入住 2 晚
Preston 于 2024年05月9日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact m

10/10 超赞

Robert

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I highly recommend this hotel. It's in the middle oof downtown and accessible to everything
2024 年 5 月入住 1 晚
Preston 于 2024年05月5日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Eric

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place. Parking is a little tight but on site. Clean and comfortable stay. Staff was excellent
2024 年 4 月入住 2 晚
Preston 于 2024年04月30日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Stephen

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was very clean and efficient. The staff was extremely helpful.
2024 年 4 月入住 2 晚
Preston 于 2024年04月29日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Jayden

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Parking was a little confusing but overall good stay
2024 年 4 月入住 1 晚
Preston 于 2024年04月27日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Atonya

团体旅客
满意：住宿条件和设施
Staff very nice. Check out guy very nice.
2024 年 4 月入住 1 晚
Preston 于 2024年04月21日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Sharon

满意：清洁度、员工和服务、住宿条件和设施
It was a great experience
2024 年 4 月入住 3 晚
Preston 于 2024年04月20日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Antonio

满意：清洁度、员工和服务、住宿条件和设施
Nice property. Alway enjoy staying here.
2024 年 4 月入住 1 晚
Trey Simmons 于 2024年04月19日 的回复
Thank you for your recent stay and survey about our property! We are glad to see you enjoyed your stay and look forward to welcoming you back in the future!

10/10 超赞

Tammie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice place
2024 年 3 月入住 2 晚
Preston 于 2024年04月17日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Veleka

团体旅客
满意：清洁度、员工和服务、服务设施
Staff was very friendly and accommodating.
2024 年 4 月入住 3 晚
Trey Simmons 于 2024年04月15日 的回复
Thank you for your recent stay and survey about our hotel! We are glad to see you enjoyed your stay and look forward to welcoming you back in the future!

10/10 超赞

Hector，Valley Stream

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice place close to downtown
2024 年 2 月入住 2 晚
Trey Simmons 于 2024年04月8日 的回复
Thank you for your recent survey and stay about our hotel. We are glad you enjoyed your stay and look forward to welcoming you back in the future!

10/10 超赞

HIBA

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location that’s walkable to restaurants, coffee shops, and the Spectrum Stadium. Close drive to comedy zone and other entertainment venues. The hotel is very clean with professional and friendly staff. Highly recommend it and will definitely stay there again.
2024 年 3 月入住 2 晚
Trey Simmons 于 2024年04月2日 的回复
Thank you for your recent stay and survey at our hotel! We look forward to welcoming you back in the future!

10/10 超赞

Dazjuan

满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was surprised at how upscale the property was! It felt like I was a celebrity walking into that place! 10/10 HIGHLY RECOMMEND!
2024 年 3 月入住 1 晚
Trey Simmons 于 2024年04月2日 的回复
Thank you for your recent stay and survey at our hotel! We look forward to welcoming you back in the future!

10/10 超赞

Nicole

满意：清洁度、服务设施、住宿条件和设施
Nice location
2024 年 3 月入住 1 晚
Trey Simmons 于 2024年03月29日 的回复
Thank you for your recent stay and survey about our hotel. We look forward to welcoming you back in the future!

10/10 超赞

Gerald，Norfolk

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It had a restaurant on the property
2024 年 3 月入住 2 晚
Preston 于 2024年03月27日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me

10/10 超赞

Yolanda

满意：服务设施，清洁度
I rest very good and eat delicius!
2024 年 3 月入住 1 晚
Preston 于 2024年03月27日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me

10/10 超赞

Michael

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Would definitely stay again
2024 年 3 月入住 1 晚
Trey Simmons 于 2024年03月25日 的回复
Thank you for your recent stay and survey about our hotel. We are glad to see you enjoyed your stay and look forward to welcoming you back in the future!

6/10 一般

Di

与家人及幼儿出行
满意：员工和服务
It is noisy for the air conditioner and some low frequency noises not know where it come from. Had a bad sleep at night.
2024 年 3 月入住 1 晚
Trey Simmons 于 2024年03月25日 的回复
Thank you for your recent stay and survey. I am sorry to see you had issues with your HVAC and have passed that to maintenance for resolve. We hope to welcome you back in the future.

10/10 超赞

cole

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
10/10 would stay there again
2024 年 3 月入住 3 晚
Preston 于 2024年03月23日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Chip

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
stop
2024 年 3 月入住 1 晚
Preston 于 2024年03月23日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Jennifer

2024 年 3 月入住 1 晚
Trey Simmons 于 2024年04月8日 的回复
Thank you for your recent survey and stay about our hotel. We are glad you enjoyed your stay and look forward to welcoming you back in the future!

10/10 超赞

Jama

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Our first visit to Charlotte. Beautiful, walkable and safe downtown area. We'll be back.
2024 年 3 月入住 2 晚
Preston 于 2024年03月18日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Scott

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Trey Simmons 于 2024年03月19日 的回复
Thank you for your recent stay and survey about our hotel! We look forward to welcoming you back in the future!

10/10 超赞

Bernard

满意：清洁度
2024 年 3 月入住 2 晚
Trey Simmons 于 2024年03月19日 的回复
Thank you for your recent stay and survey about our hotel! We look forward to welcoming you back in the future!

10/10 超赞

debra

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The service was great. The hotel is around a lot of things. Parking was free. No problem to check in or out. Will be coming again.
2024 年 3 月入住 1 晚
Trey Simmons 于 2024年03月18日 的回复
Thank you for your recent stay and survey about our hotel! We look forward to welcoming you back in the future!

4/10 很差

Michael

与家人出行
不满意：清洁度
Disappointed to find our bedding and towels stained with blood.
2024 年 3 月入住 1 晚
Preston 于 2024年03月17日 的回复
I would like to apologize for the issues you experienced during your stay with us. I will be sharing your feedback with our management team so they can look into your concerns,I understand there are many choices when traveling and we sincerely appreciate you choosing to stay with us. I hope the next time your travels take you to Charlotte you will give us another opportunity to earn your trust and I believe you will see a huge difference in our hotel. If there is ever anything I can do to assist in the future, please do not hesitate to contact me and I would be more than happy to assist in any way possible.

10/10 超赞

Ana，Lawrence

团体旅客
满意：清洁度、员工和服务、服务设施
The premises were beautiful, the staff friendly and helpful. The amenities were great with the onsite restaurant, and a rooftop premier lounge.
2024 年 3 月入住 2 晚
Trey Simmons 于 2024年03月17日 的回复
Thank you for your recent stay and survey about our hotel! We look forward to welcoming you back!

10/10 超赞

Roxanne

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everything was wonderful.
2024 年 3 月入住 1 晚
Preston 于 2024年03月9日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Muhammad Ali

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
10/10 experience always here.
2024 年 2 月入住 1 晚
Preston 于 2024年03月1日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

8/10 还可以

Mike

2024 年 2 月入住 2 晚
Preston 于 2024年03月20日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me

10/10 超赞

John，Pittsburgh

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 2 月入住 1 晚
Preston 于 2024年02月26日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Emanuel

满意：清洁度、员工和服务、住宿条件和设施
We enjoyed our stay
2024 年 2 月入住 2 晚
Trey Simmons 于 2024年02月25日 的回复
Thank you for your recent stay and survey about our hotel. I am glad to see you enjoyed your stay and we look forward to welcoming you back again!

10/10 超赞

Terrell

2024 年 2 月入住 1 晚
Trey Simmons 于 2024年02月12日 的回复
Thank you for your recent stay and survey about our property! We are glad you enjoyed your stay and look forward to welcoming you back!

10/10 超赞

Jacob

满意：清洁度、员工和服务、住宿条件和设施
Trey Simmons 于 2024年02月14日 的回复
Thank you for your recent stay and survey about our hotel! We are happy you enjoyed your stay and look forward to welcoming you back in the future!

10/10 超赞

Danny

满意：清洁度、服务设施、住宿条件和设施
Fantastic will recommend and will be returning soon.
2024 年 2 月入住 1 晚
Trey Simmons 于 2024年02月12日 的回复
Thank you for your recent stay and survey about our property! We are glad you enjoyed your stay and look forward to welcoming you back!

10/10 超赞

Ryan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
It was amazing and exactly what I paid for!
2024 年 2 月入住 1 晚
Preston 于 2024年02月11日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Susan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The room was very clean and the employees were all very kind. The breakfast was also good, pricey but it tasted fine. My only complaint is the parking charge. We were there less than 24 hours and charged $50, that’s outrageous. I thought she said it would be $25, which is quite a bit but I assumed it was the going rate. Very disappointed!
2024 年 2 月入住 1 晚
Preston 于 2024年02月10日 的回复
Thank you for reaching out regarding your recent stay! I am glad to hear that you enjoyed your time with us, and sorry to hear about the issues you experienced with our self parking! As a way to make it right to you, I have removed the 24 parking charge that was placed on your room at check in.Your feedback is very valuable to us. I hope you choose to stay with us again in the future! Please feel free to reach out if there is anything I can do to assist you further.

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great choice.
Great room great locating Very nice room. Bar was very nice - but expensive. I expect that at a Hilton!
2024 年 2 月入住 2 晚
Alexa 于 2024年02月7日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Latasha

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great staff… took top tier 5 stars
2024 年 1 月入住 2 晚
Trey Simmons 于 2024年02月5日 的回复
Thank you so much for your recent stay and survey about our hotel! I am glad to see you enjoyed your stay; we look forward to welcoming you back in the future!

10/10 超赞

Kenny

与配偶出行
满意：清洁度、员工和服务、服务设施
I had to park offsite due to vehicle size restriction
2024 年 2 月入住 1 晚
Alexa 于 2024年02月4日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Nichole

2024 年 1 月入住 1 晚
Trey Simmons 于 2024年02月3日 的回复
Thank you for your recent stay and survey about our hotel! We hope you enjoyed your stay and hope to welcome you back in the future!

10/10 超赞

Melissa

团体旅客, 商务旅客
满意：清洁度、服务设施、住宿条件和设施
I loved it!
2024 年 1 月入住 1 晚
Trey Simmons 于 2024年02月1日 的回复
Thank you for your recent stay and survey about our hotel! I am happy you enjoyed your stay and we look forward to welcoming you back again.

10/10 超赞

Danielle

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
From booking to arriving and during our stay…everything was seemless and the staff was amazing. Let’s start with my request prior to our arrival for my boyfriend’s celebration. They were able to accommodate our stay then vallet greeted us with a warm welcome (which helped reassure my bf his truck was in good hands). The front desk provided us with all the info we needed and we had one minor issue with the heat. When I tell you the engineer was at our door in 3 secs to fix it! Love the sense of urgency! Well let me wrap this up. Highly recommend this hotel and there’s PLENTY of restaurants in the surrounding area. You’ll see us again ❤️
2024 年 1 月入住 1 晚
Alexa 于 2024年01月29日 的回复
am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.

10/10 超赞

Sean

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Would recommend it for a Good nights-stay in Charlotte to almost anyone. Enjoyed my stay.
2024 年 1 月入住 1 晚
Alexa 于 2024年01月29日 的回复
I am glad to see you enjoyed your stay and I hope the next time your travels take you to Charlotte you will choose to stay with us again. There are many choices when traveling and we sincerely appreciate you choosing to stay with us. If I can ever be of any assistance, please do not hesitate to contact me.