good location and nice hotel with free good breakfast and huge room with all the facility and equipment for kitchen
YING TE
2018 年 10 月入住 2 晚
2/10 糟糕
Melissa
与配偶出行
2024年06月3日
不满意:服务设施,员工和服务
So disappointed! Booked and paid for the room in Sept. 2023 to stay June 1, 2024. We should have been able to check in at 3:00. At 4:30 the lobby was still full of people unable to check in because the rooms weren’t ready. We left to attend a concert. I called the hotel at 7:00 to tell them that we would be staying and would be there to check in after the concert. I was told that was fine and my reservation was confirmed. When we arrived to the hotel around midnight, we were told that we no longer had a room, along with numerous other guests. After much back and forth with the staff at the counter, the manager refused to come out to speak with anyone, we were given a “comp” room 45 minutes away. When we arrived there around 1:30 am, it was evident that the facility was less than par. My original reservation with Marriott was almost $400 for the night, the “comp” room was $73 for the night. This trip was a gift for my husband and not nearly the experience that we had hoped for.
Melissa
2024 年 6 月入住 1 晚
10/10 超赞
Yariam
与配偶出行
2024年06月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Paying parking for staying doesn’t make sense
Yariam
2024 年 5 月入住 1 晚
10/10 超赞
Richele
2024年06月2日
满意:清洁度、员工和服务、住宿条件和设施
Richele
2024 年 6 月入住 1 晚
6/10 一般
Margaret
团体旅客
2024年06月2日
满意:清洁度、员工和服务、住宿条件和设施
The stay was good but getting in your room not so good check in time was 3:00 we were not able to get in till 4::00 or a little later concert start at 5:45 not much Time to get ready and get there.
Margaret
2024 年 6 月入住 1 晚
2/10 糟糕
Wendy
与配偶出行
2024年06月2日
满意:住宿条件和设施
不满意:员工和服务
Rooms were not ready at checkin. The lobby was a holding area for guests that were forced to wait almost two hours for rooms to be available. The gentleman checking guests in was rude and dismissive. Checkout was aim impromptu scavenger hunt. They have two Marriott hotels in the same building but staff to cover one. I’m going to suggest they focus on one and sell the other. It’s apparent that they have bitten off more than they can chew.
Wendy
2024 年 6 月入住 1 晚
10/10 超赞
Sandra
与配偶出行, 商务旅客
2024年06月1日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Super friendly at check in.
Sandra
2024 年 5 月入住 1 晚
10/10 超赞
Maria del Rocio
商务旅客
2024年05月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel has all amenities that you can ask for, including a kitchen in your room and a gym. The room has plenty of space and there is a rooftop restaurant that you can visit if you want to have a too view of the city. The hotel is located within the centre of Charlotte and therefore is easy to find dinning options..I recommend this hotel.