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关于波酒店 - 查塔努加市中心戴斯旅店的点评

2 out of 5
波酒店 - 查塔努加市中心戴斯旅店
901 Carter St, 37402 Chat, Chattanooga, TN

点评

8.2

很好

10 分 - 超赞。444 条好评,共有 1001 条点评" "
8 分 - 还可以。303 条好评,共有 1001 条点评" "
6 分 - 一般。150 条好评,共有 1001 条点评" "
4 分 - 很差。55 条好评,共有 1001 条点评" "
2 分 - 糟糕。49 条好评,共有 1001 条点评" "

8.4/10

清洁度

8.8/10

员工和服务

7.6/10

服务设施

7.8/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

July

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Next to all the big places i frequent
2024 年 2 月入住 2 晚
Manager 于 2024年05月15日 的回复
Hello July,We are delighted to hear that our hotel's location was convenient for you during your stay. If you have any further feedback or suggestions for us, please feel free to reach out. We value your input and hope to welcome you back in the future.

8/10 还可以

Tom

商务旅客
满意:清洁度、员工和服务、住宿条件和设施
At first sight, you wonder if you made a good choice. But the rooms are perfect. And a block away is wonderful dining you can walk to.
2024 年 5 月入住 1 晚
Manager 于 2024年05月14日 的回复
Hello Tom,We are delighted to hear that you found our rooms perfect and enjoyed the nearby dining options. Your satisfaction is important to us, and we hope to welcome you back for another great stay in the future.

8/10 还可以

Thomas

满意:清洁度、员工和服务、服务设施、住宿条件和设施
The Hotel was really cute. The room was clean and everything was fine. The guy at the reception was very friendly and helpful. Housekeeping all day! Thank you. Great stay. We recommend this Hotel.
2024 年 5 月入住 2 晚
General Manager 于 2024年05月10日 的回复
Thank you for taking the time to let us know about your stay. I have shared your kind words with the staff and our leadership team. We hope to see you again!

10/10 超赞

Wanda

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 2 晚
Manager 于 2024年05月11日 的回复
Hello Wanda,We are thrilled to hear you had a wonderful experience at our hotel! We hope to welcome you back soon for another fantastic stay.

8/10 还可以

rod

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
Convenient location Friendly staff
2024 年 5 月入住 2 晚
Manager 于 2024年05月10日 的回复
Hello rod,We appreciate your feedback on our convenient location and friendly staff. Guest satisfaction is our top priority. We value your input and hope to welcome you back for an improved experience.

10/10 超赞

Grace

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Dale, the manager on property, was super nice and friendly. We had a great time and will be back!
2024 年 5 月入住 2 晚
Manager 于 2024年05月7日 的回复
Hello Grace,We are delighted to hear that Dale made your stay enjoyable. Looking forward to welcoming you back soon!

10/10 超赞

Dwight,Hartsville

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
ok
2024 年 5 月入住 1 晚
Manager 于 2024年05月4日 的回复
Hello Dwight,We appreciate your feedback and regret to learn about the issues you encountered during your stay. We encourage you to reach out to our management team directly so they can address your concerns and work towards a resolution that satisfies you completely. Thank you for bringing this to our attention.

8/10 还可以

hulya

与家人出行, 带宠物出行
满意:清洁度、员工和服务、住宿条件和设施
People were friendly. Hotel was clean. I asked for extra shampoo, conditioner when we checked in and front desk gave me bag full of them. 😀 I saw extra $50 charge in my account. I guess that was for late check out which was at 1 pm instead of 11 am. Hotel was mostly empty and cleaning lady wasn’t even near our room yet. I wish we were not charged extra $50 for 2 hrs. I also thought free breakfast was included and I assumed it would be hot breakfast. It was just muffin/coffee and apple/orange at the lobby. They were delicious though. Otherwise, it was a pleasant stay at the hotel. Thanks
2024 年 4 月入住 4 晚
Manager 于 2024年05月4日 的回复
Hello hulya, We are pleased to hear that you found our hotel clean and that our staff provided you with the extra amenities you requested. Our check-out policy allows for additional charges for late check-out. Regarding breakfast, our complimentary option includes a selection of pastries, fruit, and beverages. We appreciate your feedback and hope to welcome you back in the future. Thank you.

10/10 超赞

Alan,Hamilton

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
General Manager 于 2024年05月3日 的回复
Thank you for taking the time to leave us a review.We hope to see you again soon.

10/10 超赞

Zondra

满意:员工和服务,清洁度
2024 年 4 月入住 1 晚
General Manager 于 2024年05月3日 的回复
Thank you for leaving us a great review.Come back and see us soon!

10/10 超赞

Grant

满意:清洁度
2024 年 4 月入住 1 晚
Manager 于 2024年04月30日 的回复
Hello Grant,We are delighted to hear that you had a wonderful experience with us! We look forward to welcoming you back soon for another great stay.

10/10 超赞

Amanda

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a great stay here! We came into town for a dance competition. The staff was super friendly! The bathrooms could use updating, but were super clean. The only thing we had a small issue with is that the king suite says it sleeps 5, but truly only sleeps 4 (1 king bed, 1 sofa bed). Definitely would stay here again. It was amazing!
2024 年 4 月入住 2 晚
General Manager 于 2024年04月28日 的回复
We are happy to hear you enjoyed your stay. Thank you for bringing it to my attention about the King suite description on this site. Come back and see us soon!

10/10 超赞

Serdonnafer

与家人出行
The hotel staff were great, but the bartender she was rude and races . She did not want to serve us as black customers. She walked by us about three times and a white customer told her to serve us.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月29日 的回复
Thank you for taking the time to let us know about your stay. I am sorry to hear of your experience. As busy as it was is the bar this weekend the last thing we want is for anyone to have a bad experience or feel the way you felt while staying at our property. I am happy to hear you enjoyed everything else including the other staff members during your stay.

10/10 超赞

Cynthia

满意:清洁度、员工和服务、住宿条件和设施
Retro remodel for this property Cute concept Friendly staff One night stay for me
2024 年 4 月入住 1 晚
Manager 于 2024年04月28日 的回复
Hello Cynthia,We appreciate your feedback on the retro design and the friendliness of our staff during your stay. We hope you enjoyed the unique concept we offer and that your one-night experience was pleasant. Should you wish to share more details or require further assistance, please feel free to reach out to our management team directly.

10/10 超赞

Kateryna,Saint Cloud

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel,nice stuff, convenient location
2024 年 4 月入住 1 晚
Manager 于 2024年04月26日 的回复
Hello Kateryna,We are thrilled to hear that you had a positive experience regarding our hotel staff and convenient location. Your feedback is truly appreciated. If you have any further comments or suggestions, please do not hesitate to reach out to our management team.

10/10 超赞

Joel

2024 年 4 月入住 4 晚

8/10 还可以

Andy

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good location for walking around. Rooms are mostly updated. The doors could use some work. Down side is smell of weed. And if people are above you, tobacco will fall from above from smokers. We didn’t have hot water the first night/morning, along with many other people, but the hotel did get it fixed rather promptly so we had hot water for the rest of the stay. The hotel staff was extremely nice and helpful.
2024 年 4 月入住 2 晚
Manager 于 2024年04月23日 的回复
Hello Andy,We appreciate your detailed feedback on your recent stay. We're pleased you found our location convenient and our updated rooms satisfactory. While we regret any inconvenience caused by odor issues, we are glad our team promptly resolved the hot water matter. Please feel free to reach out to our management directly for any further assistance or feedback.

8/10 还可以

Jeremy

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Manager 于 2024年04月19日 的回复
Hello Jeremy, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

10/10 超赞

Lisa

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Stayed to attend a concert. Perfect location! Everyone was super nice! Great room. Would stay at again.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月16日 的回复
Thank you for taking the time to leave us a review. We are happy to see you enjoyed your stay. I have shared your feedback with our team.Come back and see us again soon!

10/10 超赞

Rachel

2024 年 4 月入住 1 晚
Manager 于 2024年05月2日 的回复
Hello Rachel,To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 超赞

Mitzi

满意:清洁度、员工和服务、住宿条件和设施
we had a great trip everything within walking distance safe environment very clean and wuiet
2024 年 3 月入住 1 晚
General Manager 于 2024年04月10日 的回复
We are happy to hear you enjoyed your trip.Come back and see us!

8/10 还可以

Pamela,Lombard

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
The staff really made our stay enjoyable. Property is walkable to restaurants and shopping and retro vibe was really quite fun. Very clean.
2024 年 3 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Pamela,We are thrilled to hear that you had an enjoyable stay with us and that our staff could make a positive impact on your experience. It's wonderful to know that you appreciated our property's convenient location and retro vibe. We strive to maintain high cleanliness standards to ensure a pleasant stay for all our guests. Thank you for sharing your feedback with us.

10/10 超赞

Jundy

2024 年 4 月入住 1 晚
Manager 于 2024年04月30日 的回复
Hello Jundy,We are glad to hear you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 超赞

william,Lewisburg

2024 年 4 月入住 2 晚
Gener 于 2024年04月27日 的回复
Thank you taking the time to leave us a review.We hope to see you again soon!

8/10 还可以

Norrah

与家人出行, 与配偶出行, 团体旅客
满意:员工和服务,清洁度
The over booked out hotel or there was not enough parking to where we had to park in a parking garage and pay for parking.
2024 年 4 月入住 2 晚
General Manager 于 2024年04月7日 的回复
I am sorry to hear you had trouble finding parking on our property during your stay. We are happy to be one of very few places in Downtown Chattanooga to offer complimentary parking with our available spots. We will continue to do so as long as possible. Meter parking is free after 6pm on the street as well as the parking lot across from the hotel offers discounted parking rates compared to most of the lots and garages in Downtown Chattanooga.

10/10 超赞

SAMUEL

与家人出行, 带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was awesome. Manager Daniel was very personal.
2024 年 3 月入住 6 晚
Manager 于 2024年04月9日 的回复
Hello SAMUEL,We are delighted to hear that you had a positive experience with our staff and that Manager Daniel made your stay personal. Your kind words will be shared with the team as they take pride in providing excellent service to our guests. Thank you for taking the time to leave a review.

10/10 超赞

william

与配偶出行
满意:服务设施
Great location. Very walkable and convenient to restaurants. Staff was very friendly and helpful. Smartly designed mid-century modern property. Great value!
2024 年 4 月入住 1 晚
General Manager 于 2024年04月6日 的回复
We are so happy you enjoyed your stay. We look forward to your next trip to Hotel Bo Downtown Chattanooga.

10/10 超赞

Elizabeth

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Elizabeth,We're thrilled to hear you had a fantastic stay with us! If you have any further comments or suggestions, we'd love to hear from you. We hope to welcome you back soon for another amazing experience!

8/10 还可以

Elisa

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything about our stay at Hotel Bo was good with one BIG exception. The parking. After returning back to the hotel after a concert there were ZERO parking spots. We talked to the front desk to learn "there are not enough parking spaces for the number of rooms" and we would have to seek and pay for parking elsewhere. BIG PROBLEM! Why in the world would there not be enough parking spaces for guests? And why weren't we told this when we checked in? The hotel should offer parking reimbursement if there are not enough spaces and guests had to park elsewhere.
2024 年 4 月入住 1 晚
Manager 于 2024年04月9日 的回复
Hello Elisa, We appreciate your feedback regarding Hotel Bo. We regret any inconvenience faced due to parking availability. We encourage guests to inquire about alternative parking options during high-demand periods. Your comments will be shared with our team for further consideration. Thank you for bringing this to our attention.

10/10 超赞

Kristine

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
General Manager 于 2024年04月6日 的回复
Thank you for taking the time to leave us a review. We are happy to see you enjoyed yourself and left us 5 out of 5.

10/10 超赞

Esther

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a great place to stay. Really clean with nice touches in the room. Rooms are accessed from the outside and we managed to park our car in front which was perfect. There was no breakfast provided although there are a couple of coffee shops close by and the main area was within walking distance with a ton of cafes and restaurants. We were told to drive but actually walking would be doable on a nice day, it only took us less than 5mins to drive to ChooChoo. On a side note, the directions on Expedia takes you to a random place no where close to the hotel. I had to call the hotel directly to get directions. If you have a gps, put in Chattanooga library and they are behind there! I would definitely stay here again and would recommend.
2024 年 3 月入住 1 晚
Manager 于 2024年04月4日 的回复
Hello Esther, We are delighted to hear that you enjoyed your recent stay with us and found our rooms clean with nice touches. It's great to know that you found our location convenient for exploring local amenities. We appreciate your feedback regarding the directions and will look into improving this for future guests. We look forward to welcoming you back on your next visit to the area.

8/10 还可以

Karolyn

满意:清洁度、员工和服务、住宿条件和设施
Enjoyed our stay.
2024 年 3 月入住 3 晚
Manager 于 2024年03月29日 的回复
Hello Karolyn,We are delighted to hear that you enjoyed your stay with us. Should you have any further feedback or if there is anything we can assist you with, please do not hesitate to reach out to us.

6/10 一般

Jorge

与家人出行
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
Noisy. Full of college kids. It has been cheaply remodeled with modern furniture but you can tell it’s an old building. Beds are double beds, not queen. Not much place to put your laugage or toiletries. Walkable to downtown shops and restaurants. Very accessible and convenient location.
2024 年 3 月入住 1 晚
Manager 于 2024年03月29日 的回复
Hello Jorge, We appreciate your detailed feedback on your recent stay with us. Our central location does offer easy access to downtown amenities. We continuously strive to provide a comfortable experience for all our guests. Thank you for your observations, they will be shared with the team for further review and improvement.

10/10 超赞

Benjamin

满意:清洁度
2024 年 3 月入住 2 晚
General Manager 于 2024年03月25日 的回复
Thank you for taking the time to leave us a review. We look forward to seeing you on your next trip to Chattanooga.

8/10 还可以

Robert

满意:员工和服务,清洁度
Fair if traveling alone.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月24日 的回复
Thank you for for the review. We appreciate all feedback, and look forward to making your next stay even better.

2/10 糟糕

Sonia

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
They have a great photographer!
2024 年 3 月入住 2 晚
Manager 于 2024年03月22日 的回复
Hello Sonia,We appreciate your positive feedback on our photography services! We strive to capture the best moments for our guests to cherish. If you have any photos from your stay with us, feel free to share them on your social media platforms.

10/10 超赞

Carol,Columbus

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Location was very convenient. Property provided basic needs and was modernized.
2024 年 3 月入住 2 晚
Manager 于 2024年03月20日 的回复
Hello Carol,We're pleased to hear you found our location convenient and our facilities modernized to meet your needs. Your feedback is valuable to us, and we appreciate your positive comments. Thank you for choosing to stay with us.

10/10 超赞

BRITTANY

满意:住宿条件和设施,员工和服务
Super friendly staff!! Loved the property!!
2024 年 3 月入住 2 晚
Manager 于 2024年03月19日 的回复
Hello BRITTANY,We are delighted to hear that you enjoyed our friendly staff and property during your stay. It is always our priority to provide exceptional service to our guests. Your positive feedback motivates us to continue delivering memorable experiences for all our guests.

10/10 超赞

John,Granby

满意:清洁度、员工和服务、住宿条件和设施
Nice place right off the highway. Probably best to get one of the rooms that don’t face the highway. But still a nice place to stay.
2024 年 3 月入住 1 晚
Manager 于 2024年03月17日 的回复
Hello John,We appreciate your feedback and we're glad you found our location convenient. For a quieter stay, feel free to request a room facing away from the highway on your next visit. Thank you for choosing to stay with us.

8/10 还可以

Stacey

与配偶出行
满意:清洁度、员工和服务、服务设施
Dingy. Great concept with upgrading so far. Bathrooms and bed stands still very outdated. Bar area very nice. Would stay there again for the price.
2024 年 3 月入住 1 晚
Manager 于 2024年03月6日 的回复
Hello Stacey, We appreciate your feedback on the upgrades and our bar area. For any outdated areas, please rest assured we continuously assess and enhance our facilities to meet guest expectations. Your consideration of a return is valued as we strive to provide a comfortable experience for all our guests.

10/10 超赞

Alisa

满意:清洁度、员工和服务、住宿条件和设施
The GM was excellent and it shows that he cares about the hotel. The staff were all so kind and nice.
2024 年 3 月入住 2 晚
Manager 于 2024年03月6日 的回复
Hello Alisa,We appreciate your positive feedback on our general manager and friendly staff. Your kind words motivate us to continue providing exceptional service to all our guests. If you have any further comments or questions, please do not hesitate to reach out to our team.

10/10 超赞

Alan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is designed in a retro 50’s/60’s style. The bistro/bar is conveniently located with a fantastic patio for socializing.
2024 年 2 月入住 2 晚
Peter 于 2024年03月3日 的回复
Alan,Thank you for the 5-Star review. We appreciate the positive feedback. I am pleased you enjoyed our new bar. Thank you for choosing to stay at Hotel Bo. We look forward to serving you soon.Kind Regards,Peter RodriguezGeneral Manager

6/10 一般

Angela

2024 年 3 月入住 1 晚
General Manager 于 2024年03月22日 的回复
Thank you for completing the survey. Your feedback is important to us. Thank you for choosing to stay at Hotel Bo.

10/10 超赞

Darrell

2024 年 2 月入住 2 晚
Manager 于 2024年03月22日 的回复
Hello Darrell,We are thrilled to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another fantastic experience.

10/10 超赞

cristal

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean,friendly staff, short distance to downtown
2024 年 2 月入住 1 晚
Manager 于 2024年02月28日 的回复
Hello cristal,We appreciate your positive feedback on our cleanliness and friendly staff. It's great to hear you found our location convenient for exploring downtown. We hope you had a pleasant stay overall. Thank you for choosing to stay with us.

10/10 超赞

Rita

商务旅客
满意:清洁度、员工和服务、服务设施
First stay since reno and new owners. Very nice and clean. We had trouble with the TV. One call to the desk and someone came immediately. The Downtowner was nice as well. Outside heaters and music.
2024 年 2 月入住 1 晚
Manager 于 2024年02月28日 的回复
Hello Rita,Thank you for sharing your experience with us. We are glad to hear you enjoyed our newly renovated rooms. We appreciate your understanding and patience with the TV issue, and it's great to know our team responded promptly to assist you. We hope you also enjoyed the ambiance at The Downtowner with outdoor heaters and music.

10/10 超赞

Alex

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
Great affordable place in downtown. Quiet and lots of restaurants nearby. Went for the weekend for my daughter’s dance competition. So it was perfect for us. Peter was the manager and was very hospitable and friendly. Great staff and service
2024 年 2 月入住 1 晚
Peter 于 2024年02月23日 的回复
Alex,Thank you for the 5-star review. We appreciate the positive feedback. I am pleased you enjoyed your stay. Thank you for choosing to stay at Hotel Bo. We look forward to serving you soon.Kind Regards,Peter RodriguezGeneral Manager Hotel Bo

8/10 还可以

Lois

与家人出行
满意:清洁度、员工和服务、客房舒适度
Nice, convenient hotel
We have stayed at Hotel Bo before, and it was a good experience again. The Downtowner bar area was directly below our room and it go loud & rowdy during the Super Bowl and was loud the night before also. At our next stay, I'll request a room not in that part of the hotel.
2024 年 2 月入住 3 晚
Peter 于 2024年02月12日 的回复
Lois,Thank you for completing the survey. I apologize for the noise coming from the Bar during the Super Bowl. We appreciate you choosing to stay at Hotel Bo, and look forward to serving you soon.Kind Regards,Peter RodriguezGeneral ManagerHotel Bo

10/10 超赞

Alice

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, comfortable, friendly staff
2024 年 2 月入住 1 晚
Peter 于 2024年02月12日 的回复
Alice,Thank you for completing the survey. We appreciate the positive feedback. Thank you for choosing to stay at Hotel Bo.Kind Regards,Peter RodriguezGeneral ManagerHotel Bo

10/10 超赞

Holly

满意:清洁度、员工和服务、住宿条件和设施
The building is old, but the manager and staff genuinely have made this hotel a retro gem. It is a bit noisy but very convenient to the convention center and other downtown destinations.
2024 年 2 月入住 3 晚
Manager 于 2024年02月10日 的回复
Hello Holly,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be a retro gem, and we appreciate your kind words about our manager and staff. While we understand that the building may have some age-related noise, we're glad that you found our location convenient for your needs. We hope to welcome you back in the future for another enjoyable stay.