Chatuge Lake

I love the signature hotel , but my experience this time wasn't the greatest starting with the phone in the hotel, it wasn't working to call front desk to bring my luggage to the room, good thing i call on my phone so they can come and take care of it the maintenance guy came so quickly, but next day i was asking for a hairdryer and they took way too long , was waiting for about 45minutes to an hour and i call like 3 times to know the update on the hairdryer, they never showed up while i was in the room waiting,and my hair was already dry after waiting for so long, when we left the room ,we put the do not disturb our no housekeeping needed on the door because i don't need anything anymore, so when i came back to my room at night, for my surprise housekeeping open the door and left the hairdryer on the table.. i really don't needed anymore after almost an hour they took to decide to bring it, and if they see the sing of not disturb or no need housekeeping why THEY STILL ENTER TO THE ROOM , they should have call first .. i was very disappointed of this situation..

I recently stayed at this hotel and was truly impressed by the staff — everyone was attentive, kind, and went above and beyond to make my stay comfortable. Their service and attitude were definitely the highlight of my experience. However, I was disappointed with the room maintenance. The toilet was not functioning properly, and the phone in the room didn’t work, which made it difficult to contact the front desk. These issues took away from what could have been a perfect stay. Overall, the staff made a great impression, but the hotel needs to improve its maintenance and ensure that all facilities are in proper working order. With a few fixes, this place could easily become an excellent choice

Great location and comfortable stay