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关于OYO 奇黑利斯 I-5 南酒店的点评

2.5 out of 5
OYO 奇黑利斯 I-5 南酒店
122 Interstate Avenue, Chehalis, WA

点评

6.6
10 分 - 超赞。129 条好评，共有 610 条点评" "
8 分 - 还可以。171 条好评，共有 610 条点评" "
6 分 - 一般。123 条好评，共有 610 条点评" "
4 分 - 很差。89 条好评，共有 610 条点评" "
2 分 - 糟糕。98 条好评，共有 610 条点评" "

6.6/10

清洁度

7.8/10

员工和服务

6.2/10

服务设施

6.2/10

住宿条件和设施

6.2/10

环保

点评

10/10 超赞

Xiang

2019 年 10 月入住 1 晚

6/10 一般

Marvin

团体旅客
满意：员工和服务，清洁度
Pedí área de no fumadores pero la habitación tenía aroma a cigarro
2024 年 5 月入住 1 晚

2/10 糟糕

Celso C

商务旅客
I travel a lot and stay in hotels a lot this is the worse place I have been very disappointed staff very friendly bed sunk to the ground very noisy. This place needs up keeping people living there Very sad
2024 年 5 月入住 1 晚

2/10 糟糕

Vanessa

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Bed sagged, holes in wall in bathroom, nail polish on sink, check in staff not friendly.
2024 年 2 月入住 1 晚

10/10 超赞

Kathren

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly.
2024 年 5 月入住 1 晚

8/10 还可以

Jeffrey

与配偶出行
满意：住宿条件和设施，员工和服务
The hotel is clean and comfortable. There are not amenities so this is just a nice clean affordable place to stay.
2024 年 4 月入住 3 晚

8/10 还可以

Mary

满意：员工和服务，清洁度
The room was clean, the front dest was very efficient and they accepted dogs with a reasonable charge‼️‼️‼️‼️ Thank you!
2024 年 4 月入住 2 晚

4/10 很差

Josh，Menomonie

不满意：住宿条件和设施，员工和服务
The internet does not work in my room. At all. They refused to fix it or do anything about it. Very bad customer service. Extremely long check in process. NO INTERNET! No solutions were offered to me, only blank, uncaring stares. Not returning here!
2024 年 4 月入住 1 晚

6/10 一般

Brankica

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
This is a motel, not a hotel and it is pretty old. They had workers changing the furniture in the rooms starting before 7am. We did not receive any notice as guests. Very noisy, not able to rest.
2024 年 4 月入住 2 晚

2/10 糟糕

Tricia

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
This property was a huge disappointment. Our first room was next to a room being renovated. It was very noisy and dirty, and when they used any electric tools our lights flickered. They moved us to a downstairs room. Which was already renovated. The room itself was ok, but the room next door had a family living in the room. Yelling, door slamming…. There was no peace in the room. Walls are paper thin. And forget having WiFi! It does not work inside the rooms. I would not ever stay here again and definitely wouldn’t recommend. The only positive is the friendly staff.
2024 年 3 月入住 7 晚

10/10 超赞

Nora

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Close to freeway
2024 年 4 月入住 1 晚

4/10 很差

David

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
No internet. Rooms in poor condition.
2024 年 4 月入住 1 晚

2/10 糟糕

Bob

不满意：员工和服务
I didn't like that. The receptionist spoke broken english. The owner was parking on a handicap spot.
2024 年 4 月入住 1 晚

10/10 超赞

Hinderman

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I didn't like the parking arrangements.
2024 年 3 月入住 2 晚

4/10 很差

Eric

商务旅客
不满意：住宿条件和设施，清洁度
Sink plugged
2024 年 3 月入住 1 晚

8/10 还可以

Kim

满意：员工和服务，清洁度
Somewhat worn but everything worked fine. Two really positive things. Nice staff and a really comfortable bed.
2024 年 2 月入住 1 晚

10/10 超赞

Stephanie

2024 年 2 月入住 1 晚

2/10 糟糕

真实旅客

不满意：清洁度、住宿条件和设施、客房舒适度
Gross
Disgusting. Wish I could rate it negative stars.. dirty, loud, uncomfortable, everything broken. Do not stay here
2024 年 2 月入住 1 晚
Lisa 于 2024年05月2日 的回复
We are sorry for the inconvenience, Guest! We can understand that your stay did not meet your expectations. Do not worry we will strive hard to serve better. Do give us another opportunity and we will ensure that you experience the comfort and hospitality we are known for. Hope to welcome you soon. Regards, Lisa

2/10 糟糕

Anousone

不满意：清洁度、员工和服务、住宿条件和设施
Definitely not the cleanliest place. Broken down car in lot with tarp over it. Room smells like cigarettes and body odor
2024 年 2 月入住 1 晚
Lisa 于 2024年05月2日 的回复
Hi, Anousone! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Lisa

2/10 糟糕

Connor

不满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Lisa 于 2024年05月2日 的回复
Hi, Connor! We regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Lisa

2/10 糟糕

Lucas

2024 年 1 月入住 1 晚

2/10 糟糕

Skip

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
when i walked into my room there were unknown spots on the comforter! I took my bags back to the car and left, didn't stay more than 10 min. they did not have a bathroom door - just a curtain , which speaks to the room. Not as advertised in the ad!! wouldn't recommend this to my worse enemy!!!
Lisa 于 2024年05月2日 的回复
Apologies for the inconvenience caused, Guest! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa

4/10 很差

susan

与家人及幼儿出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
Booked 2 rooms together traveling with daughter and grandchildren ended up on opposite ends of building and different floors. Water in one room did not work in shower, door to other room had obviously been kicked in and safety lock had not been fixed. Woken up early morning by people yelling in next room.
2024 年 1 月入住 1 晚
Ammy 于 2024年05月2日 的回复
Apologies for the problems you had faced, Susan! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

2/10 糟糕

Derric

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Spend the extra money, stay across the street.
This place is in rough shape. Fist size holes in doors and walls. Electrical outlets hanging out of the wall. Half the lock on the door missing. Tv had sound but no picture and no remote. The mattress has long outlived it’s life, springs poking up and noisy. There literally was a car in the parking lot on cinder blocks, no tires and the transmission removed. The $100 mandatory damage deposit also hasn’t been refunded yet either, several days after the fact.
2023 年 12 月入住 1 晚
Ammy 于 2024年05月2日 的回复
Hi, Derric! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim.

2/10 糟糕

Mary

商务旅客
不满意：员工和服务、住宿条件和设施、客房舒适度
The room was ice cold there’s only a curtain on the bathroom door. The toilet paper roll is too high for a handicapped room.
2023 年 12 月入住 1 晚

6/10 一般

Mary

4/10 很差

Brian

与配偶出行
不满意：员工和服务、服务设施、住宿条件和设施
A cheap motel with absolutely no frills. The sound on the TV was terrible the remote control did not function. Our room faced the freeway traffic busy 24 hours. Homeless people wandering around the property. The guest service lady had absolutely no personality. You get what you pay for unfortunately.
2023 年 11 月入住 1 晚
Dewi 于 2024年01月22日 的回复
Hey, Brian! Thanks for notifying us and we do regret the hassle faced. Your feedback will help us in handling future guests more diligently. Request you to treat this as an exception and we will look forward to serving you better. Have a wonderful day! Regards, Dewi

8/10 还可以

Cynthia

与家人出行
满意：住宿条件和设施，清洁度
Pleasantly Surprised
When I first arrived with the kids, I thought, "Oh, I don't want to stay here." But with no other options, we went to our room. It was very clean, and the carpet was nice enough that I was comfortable walking around without shoes on. The beds were comfortable, and the curtains kept the light out. I never heard noise from any of the neighbors on either side of us. So, while it looked sketchy on the outside, it turned out to be cozy and comfortable. My only 2 complaints would be: 1) The shower - it took forever to get my hair wet! 2) The first person we met at the check-in. She was very unfriendly and clearly did not want to be there. The other two employees that I came in contact with were quite lovely. So, overall, for the cost, it is certainly a great place to stay.
2023 年 11 月入住 2 晚

2/10 糟糕

Eric Cindy Willis

不满意：清洁度、住宿条件和设施、客房舒适度
Disgusting filth !
Filthy room syringes and needle caps everythere condoms and used tampons under mattress and in toilet
2023 年 10 月入住 1 晚
Barbara 于 2023年12月5日 的回复
Hi, Willis! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

8/10 还可以

真实旅客

商务旅客
满意：清洁度、员工和服务、客房舒适度
2023 年 10 月入住 1 晚
Tim 于 2023年12月5日 的回复
Hi! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Tim

10/10 超赞

Melody bredford

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
This is my 3rd stay with your facility, in 3 years I have seen the improvement from Painting to new floors to the rooms not smelling like smoke. You are doing an awesome job updating the place. it is very nice
2023 年 10 月入住 1 晚
Noah 于 2023年12月5日 的回复
Thank you for your appreciation, Melody! We hope to give you a consistent service every time. Regards, Noah

4/10 很差

Jamie

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
The whole place was like a run down flop house. The receptionist was rude. The $100.00 “security” deposit is BS. The room was so “beat” up that I took around 100 pics of all the dings, broken toilet paper holder, no cover on the bathroom fan, burn marks on the curtain, I could go on. Also NO smoke detector in the room, pretty sure that’s against Washington state law. There were people living there, storing boots and other personal items right outside of their doors, so that you had to step over/around their stuff. I would NOT recommend this hotel at all!
2023 年 9 月入住 1 晚
Maria 于 2023年12月5日 的回复
Hi, Jamie! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

4/10 很差

Cathy

Smelled like animals and had animal hair everywhere!
2023 年 9 月入住 2 晚
Eva 于 2023年10月13日 的回复
We are extremely sorry to know this, Cathy! Thanks for notifying this concern to us. We will surely escalate this to the reliant team to take corrective action and to make sure it is not repeated in the future. Regards, Eva

10/10 超赞

Karina

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 6 晚
Eva 于 2023年10月13日 的回复
Thank you for rating us with such awesome words, Karina! We will strive to keep up with your expectations always. Regards, Eva

10/10 超赞

Karina

满意：清洁度、员工和服务、客房舒适度
2023 年 9 月入住 4 晚
Eva 于 2023年10月13日 的回复
Thanks for your kind and lovely words, Karina! The biggest joy lies in seeing our guests satisfied, we will try our best to meet your expectations in future stays as well. Regards, Eva

2/10 糟糕

CHARLENE，Hoquiam

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Super rude and unprofessional at check in. Rooms smell real bad of old smoke and pet. Wouldn’t have stayed but I had to pay either way. Will never stay at an OYO again.
2023 年 9 月入住 1 晚
Eva 于 2023年10月13日 的回复
Hi, Charlene! We never expect any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are highly apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Eva

2/10 糟糕

ruben

商务旅客
不满意：住宿条件和设施，服务设施
not a flashy hotel, looks old/outdated,
2023 年 9 月入住 1 晚
Eva 于 2023年10月13日 的回复
Hi, Ruben! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Eva

6/10 一般

Robert

2023 年 8 月入住 14 晚
Eva 于 2023年10月13日 的回复
We are sorry the stay turned out to be an average one, Robert! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Eva

2/10 糟糕

Neal

不满意：清洁度、员工和服务、住宿条件和设施
Found prostitutes and filthy conditions. The deadbolt lock was broke and had bugs all over the unit. We left and drove home rather then stay in a filthy crophole
2023 年 9 月入住 1 晚
Eva 于 2023年10月13日 的回复
Apologies for the problems you had faced, Neal! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Eva

6/10 一般

Cathy

不满意：住宿条件和设施
This place was recently taken over from Econolodge. The prior chain obviously let this location get beyond run down. Oyo has thrown some lipstick on the pig. Fresh paint in the room but the facilities are really run down. It is dog friendly and you can tell when turning on the AC. Stinks up the room. The room very was clean even if really run down. The little fridge was clean and new. The tv new the linens new. And for the price that was just right. The check in was easy and the woman who helped us had a terrific sense of humor albeit dry. Since it is the most affordable place to stay in the area you should be prepared for some “flavor” ie residents.
2023 年 9 月入住 1 晚
Eva 于 2023年10月13日 的回复
Hi, Cathy! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time. Regards, Eva

10/10 超赞

Gregory，Bullhead City

满意：清洁度、员工和服务、住宿条件和设施
For a budget hotel it was cleaner than many many others nearby
2023 年 9 月入住 3 晚
Eva 于 2023年09月11日 的回复
Thank you for rating us with such awesome words, Gregory! We will strive to keep up with your expectations every time. Regards, Eva

10/10 超赞

Cassidy

与配偶出行
Hotel room had a lot of space and I like the double lock on the door.
2023 年 9 月入住 6 晚
Noah 于 2023年09月11日 的回复
Thank you so much for the wonderful rating, Cassidy! Hope to serve you soon with an even more happening stay. Regards, Noah

6/10 一般

Victoria

满意：员工和服务，清洁度
Clean room for the night :)
We just needed a affordable place to sleep for the night, had been doing a lot of driving. The girl at the desk was friendly and the room was nice and clean.
2023 年 9 月入住 1 晚
Eva 于 2023年09月11日 的回复
We are happy to see you liked the stay, Victoria! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Eva

6/10 一般

Gale

2023 年 9 月入住 1 晚
Noah 于 2023年09月11日 的回复
Thanks for the perfect rating, Gale! Looking forward to your continuous love and support. Regards, Noah

8/10 还可以

Mara，Santa Rosa

满意：员工和服务，清洁度
It's your average or slightly below average low end motel. Nothing wrong with it really, and no doubt the more expensive hotels nearby are just as noisy, since they're also facing the interstate. 2 convenience store/gas stations, a Denny's, various fast food and a family seafood joint. There is a local bus that comes right here, the Twin Transit Red line, but it didn't run on Labor Day. I found a great cab company, Quality Taxi, very prompt and reasonable service. Otherwise, the room was clean and the frig and microwave worked fine. Not enough towels.
2023 年 9 月入住 1 晚
Eva 于 2023年09月11日 的回复
Thanks for such a lovely review, Mara! Delighted to know that you liked our services. Hope to welcome you again soon. Regards, Eva

6/10 一般

Deanna

满意：员工和服务，清洁度
不满意：客房舒适度
The room was very clean but stunk like cigs which I am allergic too. The bed had an indent in the middle which made it hard for us to sleep comfortably.
2023 年 8 月入住 1 晚
Noah 于 2023年09月11日 的回复
Much thanks to you for rating us positively, Deanna! Delighted to know you loved our services. Have a nice day. Regards, Noah

8/10 还可以

Jesseca

2023 年 8 月入住 1 晚
Eva 于 2023年10月13日 的回复
Hi, Jesseca! it feels great to see you that you had a nice stay. We will feel obliged if you give us a chance to serve even better. Have an amazing day ahead. Regards, Eva

2/10 糟糕

John

与家人出行
I never checked in
2023 年 8 月入住 1 晚
Eva 于 2023年09月11日 的回复
Hi, John! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Eva

2/10 糟糕

Jaimee

2023 年 8 月入住 1 晚
Joey 于 2023年09月11日 的回复
Sincere apologies, Jaimee! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

2/10 糟糕

Jonathan

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I'll not be recommending this property. Half the staff seemed to have a chip on their shoulder and were as impolite as possible while still allowing me to check out. I have stayed in places with more bugs in the rooms. Honestly, not terrible. It just felt really unsafe. Like I didn't even feel comfortable parking in the parking lot. Took a picture of my car almost assuming it would get stolen or damaged. It turned out to be fine. I got the feeling it must be a high crime area. Cameras looking at everything were the only thing that reassured me. The doors on the rooms didn't seem that secure. Or even to seal well. I'm not sure what happened during the construction of this place but the floor in one of the rooms was obviously neither smooth nor level. In the two rooms I tried each of the showers was plumbed wrong so that the control was either upside down or did the opposite of what it was supposed to do (hot/cold). All of that was a whatever I guess I just pay a lot here for a scary room with staff that treat me like I'm a convit and have no sense of humor. What got me motivated to write this review is their business ethics. I was to late check in for a week long stay. So they marked me as a no-show. When I did arrive, they had given my pre-paid room away. Then they made me pay again for the nights I did stay with them. They waisted a couple hours of my life before making it clear to both me and Expedia that there would be no refund. I'm not impressed.
2023 年 8 月入住 7 晚
Eva 于 2023年09月11日 的回复
Hi, Jonathan! We regret the inconvenience may have caused to you. We will try to make your next stay comfortable with us, we believe in continuous improvements. Looking forward to hosting you soon with a delightful stay ahead :) Regards, Eva