Stayed for 1 night with my Mum as we were visiting the Cotswolds. Was advertised with parking; but no off street parking was available. When we arrived, were greeted by a friendly lady, shown up to the room. The room was unsatisfactory - thick layer of mould all over the windows, walls & shower, dirty kettle, dust (thick & black) all over the room, dirty floor & walls, bowel motions in the toilet brush.
We spoke to the lady who greeted us to which she apologised as was not aware of the above issues & arranged for us to move rooms.
The new room was an upgrade from what we had booked and was of a completely different standard - although there was mould in the windows, the overall cleanliness was of a high standard, tea & coffee facilities, large TV, comfy bed (had a brilliant nights sleep), room was warm & cosy. Only down side was that were was only 1 mirror in the bathroom, so no mirror in the bedroom to use when getting ready (ie when using compliances).
We booked an evening meal which was superb; both agreed it was one of the best burgers we had had. Massive compliments to the chef. The general manager apologised for the room & we were given a free dessert; he was polite and nothing was too much trouble.
The breakfast was also delicious (full English breakfast) and the lady who had greeted us the day before was pleasant & friendly.
So overall, once we had moved rooms, it was a brilliant stay, the staff resolved the issues promptly & efficiently👍
