Booking a stay at this property was an absolute mistake. I have stayed at numerous star properties but never have I ever experienced such indifferent attitude and total lack of hospitality at a hotel. The hotel is an adhoc dhaba let alone a star hotel. The bathroom shower broke and my child slipped and got hurt on the first day.The breakfast arrangements were absolutely pathetic with poor food quality and poor layout. It seemed as if no one was interested in paying heed to guest’s requirements. At first we were told the gum is open from morning till evening 1900 hrs but next day when I went during those hours it was closed. After so much efforts it was opened by an attendent but to my horror neither did the ac work and nor were there any arrangements for drinking water, music or towels etc. I wonder how they are managing this property. The swimming pool had construction work going around with the labourers staring at the guests which was impeding their privacy. I had booked the hotel for three nights but owing to such bitter experiences, checked out after the first night itself. After I checked out I was promised that I will be charged for one night and money for balance three nights will be refunded however its been four days and I am yet to hear from the property manager or his team about initiating a refund.
All in all this was a pure disaster.
Abhimanyu
2021 年 8 月入住 3 晚
8/10 还可以
Joseph
商务旅客
2019年12月16日
满意:清洁度、住宿条件和设施、客房舒适度
Good value, slow check-in
We stayed at this hotel for two nights in December. We found the hotel and rooms to be clean and well-maintained. Food service (dinner and breakfast) were offered buffet style with a variety of Indian and chinese selections. The food was good, but not out of this world. The omelette station at breakfast was excellent as was the cook. The room sizes were perfect, although we spent little time in the rooms other than to sleep. The only drawback to this property was the relatively slow chec-in process which took more than half an hour for the 5 of us (two nationals and 3 foreigners). Such a slow check-in is understandable at smaller town hotels in India, but not at a major tourist resort area. Overall, we enjoyed our stay and would return again should our journey paths cross. I would add that for the price, this hotel is superior to many other tourist high-end hotels in the area. The pool is huge as are the grounds.
Joseph
2019 年 12 月入住 2 晚
6/10 一般
Nicholas
2019年03月20日
不满意:清洁度
mediocre stay
Room was generally good standard but cleaning could be better although acceptable. Didn't like the music playing in the garden all day long. Waiters were generally attentive and helpful. Noisy and busy when there is a wedding on.
Nicholas
2019 年 3 月入住 2 晚
8/10 还可以
Chahat
2018年12月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great fun
Good stay
Chahat
2018 年 12 月入住 3 晚
6/10 一般
Rajni
2018年11月10日
满意:客房舒适度,清洁度
Not a luxury Hotel
The overall feel is of a bit run down hotel. The food was pretty sad. The breakfast service was really bad. What irked me was that while they had no problems being totally cognisant to the needs of the foreign guests, they ignored the dometic ones. One had to request them to even fill the water glasses. The hotel should not call itself luxury. It’s just a 3 star hotel. On checking for in-room slippers the first response was, it’s to be paid for. That’s not what one expects. Though they finally clarified that we didn’t need to pay for it even though we were fine paying, the experience left a bad taste.
Rajni
2018 年 11 月入住 2 晚
4/10 很差
Gurdeep
2018年04月9日
不满意:客房舒适度,清洁度
comfortable and peaceful stay.
fairly good.
Gurdeep
6/10 一般
Debo,Lucknow, India
2017年08月26日
满意:清洁度
不满意:员工和服务
OK hotel, don't expect too much
Comfortable stay but service is not what is expected from a 4 star hotel. Staff are poorly trained but earnest. No alcohol. Rooms are clean but old and not feature rich. Hot water only in the morning. Nice though oddly shaped swimming pool. Overall, OK experience for us - neither bad nor great.