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关于芝加哥麦格英里雅乐轩酒店的点评

3 out of 5
芝加哥麦格英里雅乐轩酒店
243 E. Ontario, Chicago, IL

点评

8.4

很好

10 分 - 超赞。1255 条好评,共有 2189 条点评" "
8 分 - 还可以。478 条好评,共有 2189 条点评" "
6 分 - 一般。219 条好评,共有 2189 条点评" "
4 分 - 很差。112 条好评,共有 2189 条点评" "
2 分 - 糟糕。125 条好评,共有 2189 条点评" "

8.6/10

清洁度

8.8/10

员工和服务

8.4/10

服务设施

8.6/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Mei

2024 年 1 月入住 1 晚
Customer Service 于 2024年01月13日 的回复
Thanks for the great rating, Mei!We are always working very hard to provide the best experiences for all of our guests. It's great to see that you enjoyed yourself! We hope you plan on visiting Aloft Chicago Mag Mile soon, we'd love to have you back!

10/10 超赞

Hongbo

满意:清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚
Customer Service 于 2023年09月13日 的回复
Hongbo, thank you for rating your stay at the Aloft Chicago Mag Mile so highly. We're delighted to have met your expectations and hope to have the pleasure of welcoming you back soon.

10/10 超赞

YITING

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Good
2023 年 3 月入住 3 晚
Customer Service 于 2023年03月21日 的回复
Thanks, Yiting! It's outstanding your time at Aloft Chicago Mag Mile was fantastic. We can't wait until your next visit!

10/10 超赞

Xiuyuan

满意:清洁度、员工和服务、住宿条件和设施
good ppl and nice room
2021 年 11 月入住 2 晚

10/10 超赞

Melissa,Louisville

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel was in a great location. The lobby/gathering area was great & my kids loved the pool. The rooms are basic, but comfortable. My only critique is that the common spaces could use some freshening up. I noticed stains on carpet and upholstery & some cushions were starting to get a little threadbare. Nothing that affected our enjoyment, but noticable all the same. All the staff was friendly & I would definitely stay here again.
2024 年 4 月入住 4 晚

8/10 还可以

Carmen

与配偶出行
满意:员工和服务、服务设施、住宿条件和设施
Property is in a great location if you want to be within a few minutes ride to shopping, museums and other tourist attractions.
2024 年 3 月入住 1 晚

8/10 还可以

Steven

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚

10/10 超赞

Sarah

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Lots of construction in the area but not their fault. Some items in the room seemed a bit dingy (window shade, bathroom accessories, lounge ottoman). Nice amenities at the property though.
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月1日 的回复
Sarah, we're thrilled to know you liked the amenities at Aloft Chicago Mag Mile. We appreciate your feedback about certain elements in the room that appeared well-used. Your observations are vital for us to maintain and improve our guests' experience. Despite the external construction beyond our control, your 5-star rating shows your satisfaction which we are genuinely grateful for. We look forward to your next visit.

8/10 还可以

Alexis

与配偶出行, 团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Such a fun vibe in the lobby!
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月30日 的回复
Alexis, it's great to hear you enjoyed the energetic atmosphere of Aloft Chicago Mag Mile's lobby. We take pride in creating a lively and entertaining environment for our guests. Looking forward to seeing you back soon.

10/10 超赞

Nancy

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I can't say enough about the great staff you have at Aloft Mag Mile. I had some extenuating circumstances that made my stay a little challenging. In the process I became "best friends" with your staff. They were so accommodating, helpful and made me feel welcome in spite of needing to as for favors and special accommodations. Parking and front desk staff is outstanding. Thanks to all of them!
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月30日 的回复
Nancy, we couldn't be more pleased to read your glowing remarks about your experience at Aloft Chicago Mag Mile. It's delightful to hear how our remarkable team members made you feel welcome and eased your stay, despite the challenges you faced. Your uplifting note about our parking and front desk colleagues is truly appreciated! We sincerely look forward to welcoming you back under better circumstances.

10/10 超赞

Ahmed

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Full recommended
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月30日 的回复
Ahmed, thank you for your high praise of Aloft Chicago Mag Mile! We're thrilled to hear of your recommendation. We aspire to provide an exceptional experience for all of our guests, and your review is a testament to that. Looking forward to having you stay with us again in the future.

6/10 一般

KEMAL

满意:清洁度、服务设施、住宿条件和设施
Very good.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月30日 的回复
Kemal, it's great to hear you had a satisfactory experience at Aloft Chicago Mag Mile. Your kind words motivate us to maintain high standards of service and comfort. We hope to welcome you back soon for an even more impressive stay.

8/10 还可以

JASMINE

带宠物出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel. Friendly staff. Pet friendly hotel.
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月30日 的回复
Jasmine, it's wonderful to hear that you had a pleasant experience at Aloft Chicago Mag Mile. We're glad you found our team members approachable and enjoyed our pet-friendly policies. We hope to welcome you, and perhaps a furry friend, in the near future. Safe travels.

8/10 还可以

Marco

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel, the staff is really nice and helpful, we run out of some toiletries but the response was very quick. Close to everything, you can walk to really nice restaurants and shopping places.I recommend this place
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月29日 的回复
Marco, it's fantastic to hear you enjoyed your stay at Aloft Chicago Mag Mile. We're pleased our team members impressed you with their helpful and fast service. It's also great to know that our central location helped you explore the nearby restaurants and shopping avenues easily. Your recommendation means a lot to us. Looking forward to welcoming you back on your next visit to Chicago.

2/10 糟糕

Flacko 2

与家人出行
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
N/a
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月30日 的回复
Flacko, it is regrettable to know that your stay fell short of ideals. We always aim to provide stellar guest experiences and apologize if we missed the mark this time. Nevertheless, thank you for choosing us and we hope to have another opportunity to serve you better next time.

10/10 超赞

Kayla

满意:清洁度、员工和服务、服务设施、住宿条件和设施
NEED ACTUAL WARM POOL AND HOT TUB
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月30日 的回复
Kayla, we appreciate your feedback. Your suggestion about enhancing our pool and hot tub amenities is well-received. We always strive for improvement and will take your remarks under advisement. We can't wait to welcome you back to Aloft Chicago Mag Mile for an even better experience.

8/10 还可以

LUIS FELIPE

满意:清洁度、服务设施、住宿条件和设施
Muy buena
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月29日 的回复
Luis Felipe, agradecemos mucho tus palabras. Estamos encantados de saber que tu experiencia en Aloft Chicago Mag Mile fue buena. ¡Esperamos verte de nuevo pronto!

8/10 还可以

Lorrie,Morrisville

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Diamond was exceptional! The only thing is that I paid for the expensive city view and received the lower city view room. This was a 108.00 difference to my pocket. Otherwise everything was excellent. Don’t pay for the extra city view.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月29日 的回复
Lorrie, it's wonderful to know that you found our team member, Diamond, to be exceptional at the Aloft Chicago Mag Mile. We're sorry to hear there was some confusion regarding your room view. It's typically one of the aspects guests enjoy most. It's lovely to know that, overall, you found everything to be excellent. We value your feedback and are always striving to improve our guest experience. Thank you for your comments regarding the city view, and we're looking forward to welcoming you back in the future.

6/10 一般

Caleb

满意:清洁度、员工和服务、住宿条件和设施
stay was nice and hotel was cute
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月28日 的回复
Caleb, it's wonderful to hear that your stay at Aloft Chicago Mag Mile was pleasant and you found the hotel to be quaint. We anticipate your return for an even more satisfying experience.

10/10 超赞

Dashawn

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice hotel would come back and visit
2024 年 4 月入住 1 晚

6/10 一般

Montana

不满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
We appreciate the feedback, Montana.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 超赞

Hailey

满意:住宿条件和设施,员工和服务
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
Hailey, it's wonderful to hear that you had a great stay at Aloft Chicago Mag Mile. We're elated your experience was a positive one and we look forward to seeing you again on your next visit to Chicago. Safe travels!

10/10 超赞

Gloria Elena

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月28日 的回复
Thanks for the amazing rating, Gloria!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Aloft Chicago Mag Mile!

8/10 还可以

Rebecca

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was pretty good my only concern was that some of the towels had some dark gray-ish stains on them, but i figure thats just from wear and tear, but it wouldve been nice to have clean pure white towels. Otherwise it was a good stay.
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月27日 的回复
Rebecca, thank you for taking a moment to share your experience. We regret to learn about the matter with the towels. Though incidental, it still falls below our usual high standards for pristine guest amenities. We're glad to know the rest of your experience was enjoyable at Aloft Chicago Mag Mile. Rest assured, your feedback will be communicated with our housekeeping team for improvements. We hope to welcome you back, ensuring an uncompromised attention to detail on your next visit.

10/10 超赞

Johnathan,East York

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I liked the live music in the lobby and free coffee
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月26日 的回复
Johnathan, it's wonderful to hear that you enjoyed the live music in our lobby at the Aloft Chicago Mag Mile. We're glad our complimentary coffee hit the spot! Thanks for your kind words and we can't wait to welcome you back in the future.

10/10 超赞

neil

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location. Friendly staff. I’m planning to stay there again.
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月25日 的回复
Neil, it's fantastic to hear you appreciated the prime location of Aloft Chicago Mag Mile. We're thrilled our team members made a positive impression on you and we eagerly anticipate your return for another enjoyable stay.

10/10 超赞

Annelise

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice rooms and property, close walking distance to navy pier and 360 view.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月24日 的回复
Annelise, it's great to hear you had a fantastic stay at Aloft Chicago Mag Mile! We're thrilled you appreciated our well-maintained rooms and convenient location near top attractions. Your positive experience is always our top priority, and we can't wait to welcome you back soon!

10/10 超赞

Jody

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
I really loved everything they offered, convenience the valet parking was top-notch The only thing is that I wish the pool was open till 11 PM as posted in the hotel
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月24日 的回复
Jody, it's great to hear you found everything at Aloft Chicago Mag Mile to your liking and appreciated the quality of our valet parking. We also understand your comments about wanting to enjoy the pool facilities for longer. We value your feedback and hope to welcome you back for another fantastic stay.

10/10 超赞

Ediltruda

商务旅客
满意:服务设施,清洁度
A quiet and very clean hotel! Ill stay with.them again!
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月24日 的回复
Ediltruda, it's fantastic to read about your experience at Aloft Chicago Mag Mile! A quiet, pristine environment is indeed crucial for a restful stay. We're elated to hear we'll see you again!

10/10 超赞

Daniel

excellent service and bar
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月24日 的回复
Daniel, we're thrilled to hear about your experience at Aloft Chicago Mag Mile, especially your commendation of our excellent service and well-stocked bar. We can't wait for your next visit to create even more memorable experiences for you.

10/10 超赞

Jeff

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of the female bartenders seem put off when asked if I could get a drink. She just didn’t want anything to do with us.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月24日 的回复
Jeff, it's regrettable to hear about your unwelcome interaction at the bar. We aim to provide top-notch service, and we appreciate your feedback. Future visits should give you the warm Aloft Chicago Mag Mile experience that many of our patrons have grown fond of. We hope for the chance to restore your faith in us.

10/10 超赞

Sydney

满意:清洁度、员工和服务、住宿条件和设施
Great hospitality
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月23日 的回复
Sydney, we appreciate your wonderful feedback! We're thrilled to hear that you enjoyed the magnificent hospitality at Aloft Chicago Mag Mile. We take great pride in our team's ability to make guests feel welcome. We can't wait to see you again in the future!

4/10 很差

Ruth

与家人出行
满意:清洁度
不满意:服务设施,员工和服务
You can hear neighbors clearly through the walls. They did not make the beds or change the towels. The room service didn't turn off the alarm clock from the prior stay so we were unexpectedly woken up before 6am. Other than bartending staff which was great, other staff were less than impressive with cusomer service. It's in a good location and clean, however, overall experience was poor.
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月22日 的回复
Ruth, we appreciate you offering your feedback on your recent stay. We regret that you experienced disturbances during your stay and the inconsistency with our housekeeping services. Our intention is to always provide our guests with a restful stay. Furthermore, we're sorry if the service you experienced was not up to par. We strive to ensure every one of our guests feels valued and attended to. That said, it's good to know you enjoyed our convenient location and found the cleanliness of our accommodations satisfactory. We hope to have the chance to enhance your experience with us in the future.

8/10 还可以

Juan Luis

满意:员工和服务、服务设施、住宿条件和设施
The location was the best, walking distance from many attractions, restaurantes and shopping
2024 年 3 月入住 3 晚
Customer Service 于 2024年04月22日 的回复
Juan Luis, we're thrilled to hear you enjoyed the prime location of Aloft Chicago Mag Mile. Being situated near multiple attractions, dining spots, and shopping avenues is indeed one of our top selling points. We trust you made the most of it. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 超赞

Shanell

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was a great stay
2024 年 3 月入住 3 晚
Customer Service 于 2024年04月21日 的回复
Thank you for the wonderful rating, Shanell!It's fantastic you enjoyed your time at Aloft Chicago Mag Mile so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 超赞

Colleen

与配偶出行
满意:清洁度、服务设施、住宿条件和设施
Convenience
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月20日 的回复
Colleen, we're delighted the prime location of Aloft Chicago Mag Mile contributed to your positive experience. We strive to maintain our hotel's proximity to various attractions as a convenient feature for our valued guests. We appreciate your feedback on Expedia and eagerly look forward to your return.

6/10 一般

Yohanes

满意:住宿条件和设施
不满意:员工和服务,清洁度
2024 年 4 月入住 4 晚
Customer Service 于 2024年04月21日 的回复
Thank you for taking the time to share your feedback, Yohanes.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 超赞

Karla

与家人出行, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was a really nice hotel and everyone was very kind and friendly.
2024 年 4 月入住 7 晚
Customer Service 于 2024年04月20日 的回复
Karla, it's wonderful to hear your positive feedback about Aloft Chicago Mag Mile. We're thrilled that our team members provided you with the friendly, welcoming service we aim for. We appreciate your comments and hope to host you again soon.

8/10 还可以

Marsha

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Street noise was an issue. Although manageable if we kept our window closed
2024 年 4 月入住 5 晚
Customer Service 于 2024年04月18日 的回复
Marsha, thank you for taking the time to provide your feedback. It's wonderful to know that you still managed despite some disturbances from outside noises. While our location in the bustling city can sometimes contribute to additional sounds, we are always here to assist with any concerns. In your future stays at Aloft Chicago Mag Mile, don't hesitate to let our courteous team members know of any issues you have so that we can make your experience as comfortable as possible. We look forward to welcoming you back.

10/10 超赞

Humberto

满意:清洁度
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月19日 的回复
Humberto, thank you for your rating! At Aloft Chicago Mag Mile, we're thrilled to learn about your satisfaction. We look forward to welcoming you back for another exceptional stay!

10/10 超赞

Michael Shephard

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excelente
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月16日 的回复
Michael Shephard, thank you for your wonderful feedback! Aloft Chicago Mag Mile is thrilled to hear you found your stay excellent. It's our pleasure to provide an enjoyable experience. We hope to see you again soon!

8/10 还可以

tim

满意:住宿条件和设施,清洁度
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月15日 的回复
We appreciate your lovely rating, Tim!The satisfaction of our guests is important to us so we can't wait to see you back again at Aloft Chicago Mag Mile soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

8/10 还可以

Amanda L

满意:清洁度、员工和服务、住宿条件和设施
Great price for my stay. No complaints.
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月15日 的回复
Amanda L, thank you for your feedback. We're pleased to hear you found your stay at Aloft Chicago Mag Mile to be of good value. It's gratifying to hear that your experience was satisfactory. We're looking forward to welcoming you back in the future.

10/10 超赞

Jeannine

满意:清洁度、员工和服务、住宿条件和设施
Excellent stay
2024 年 4 月入住 3 晚
Customer Service 于 2024年04月14日 的回复
Jeannine, it's delightful to know you had an excellent stay at Aloft Chicago Mag Mile. We truly value your feedback and look forward to hosting you again in the future.

10/10 超赞

Tim

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月13日 的回复
Tim, it's truly rewarding to hear that your stay at Aloft Chicago Mag Mile left such a lasting impression. We're pleased to have had you as our guest and look forward to welcoming you back in the future.

10/10 超赞

Shamarion

满意:清洁度、员工和服务、住宿条件和设施
I property was fun
2024 年 3 月入住 2 晚
Customer Service 于 2024年04月11日 的回复
Shamarion, we're delighted to hear that you found the Aloft Chicago Mag Mile to be enjoyable. It's always our intention to offer an exciting and engaging atmosphere to our guests. We appreciate your feedback and look forward to your next visit.

4/10 很差

Timothy

与家人出行
不满意:服务设施,员工和服务
It’s very loud! You can hear conversations in the room next to you. The staff is not that friendly
2024 年 4 月入住 6 晚
Customer Service 于 2024年04月11日 的回复
Timothy, we regret to hear of your dissatisfaction with the level of noise and perceived hospitality. We champion peace and comfort for our guests, and our team always aims to provide friendly, warm service. Be assured your feedback will be noted as we continuously improve our guest experience.

10/10 超赞

Joshua

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved it. Even extended our stay a few more days
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月11日 的回复
Joshua, it's wonderful to hear you enjoyed your stay at Aloft Chicago Mag Mile so much that you decided to extend your visit. We're delighted we could provide a memorable experience for you. Looking forward to welcoming you back in the future!

10/10 超赞

Hanna

2024 年 3 月入住 4 晚
Customer Service 于 2024年04月30日 的回复
Hanna, it's wonderful to hear that your stay at Aloft Chicago Mag Mile was a memorable one! It's great fulfilling experiences like yours that make all the hard work worthwhile for our dedicated team members. We can't wait to welcome you back for another exceptional stay. Safe travels!

10/10 超赞

Daedae

2024 年 3 月入住 2 晚
Customer Service 于 2024年04月11日 的回复
Daedae, thank you for choosing Aloft Chicago Mag Mile and leaving a 5-star rating. It's wonderful to see that you had such an enjoyable experience. We're always thrilled to welcome our guests and aim to curate the absolute best possible experience. Hope to see you again soon for another memorable stay.