护理室

关于芝加哥奥黑尔机场希尔顿酒店的点评

4 out of 5
芝加哥奥黑尔机场希尔顿酒店
O'Hare International Airport, Chicago, IL

点评

7.6

还可以

10 分 - 超赞。804 条好评,共有 1935 条点评" "
8 分 - 还可以。431 条好评,共有 1935 条点评" "
6 分 - 一般。332 条好评,共有 1935 条点评" "
4 分 - 很差。209 条好评,共有 1935 条点评" "
2 分 - 糟糕。159 条好评,共有 1935 条点评" "

8.2/10

清洁度

8.0/10

员工和服务

7.6/10

服务设施

7.4/10

住宿条件和设施

7.6/10

环保

点评

10/10 超赞

YU LING

2023 年 5 月入住 1 晚

8/10 还可以

Hong

满意:清洁度、员工和服务、住宿条件和设施
It is convenient
2023 年 5 月入住 1 晚
General Manager 于 2023年05月11日 的回复
Dear Hong,We pride ourselves on providing guests with a convenient stay. We love to see that we achieved this. Thank you so much for the review. Come back and visit us again anytime at Hilton Chicago O'Hare Airport. -Hilton O'Hare team

8/10 还可以

PO WEN

满意:员工和服务,清洁度
2023 年 5 月入住 1 晚

8/10 还可以

FU-YU

2022 年 9 月入住 1 晚

10/10 超赞

SHAO HUA

2022 年 9 月入住 1 晚

8/10 还可以

Eunice

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 8 月入住 1 晚

6/10 一般

Shu Chia

与家人出行
2022 年 8 月入住 1 晚

8/10 还可以

真实旅客

团体旅客
满意:清洁度、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚

8/10 还可以

真实旅客

团体旅客
满意:员工和服务,清洁度
2022 年 5 月入住 1 晚

8/10 还可以

Hsiao

满意:清洁度、住宿条件和设施、客房舒适度
近機場
一般
2022 年 2 月入住 1 晚

10/10 超赞

LUN

2022 年 1 月入住 1 晚

8/10 还可以

Wen Chieh

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 9 月入住 1 晚

4/10 很差

Ching-Ling

与家人出行
不满意:住宿条件和设施
2021 年 7 月入住 1 晚

10/10 超赞

Jia

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 5 月入住 3 晚

10/10 超赞

Julie

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is perfect for a stay before and/or after a flight from O’Hare airport. You would definitely not stay here for a vacation as leaving the property is difficult and not near anything but it’s serves its purpose perfectly for an airport hotel that you can walk right to the airport, no shuttle necessary
2024 年 4 月入住 1 晚

10/10 超赞

Patrick

满意:住宿条件和设施
Y
2024 年 4 月入住 1 晚
General Manager 于 2024年05月2日 的回复
Dear Patrick,Thank you for taking a moment to leave us a rating. We are honored you enjoyed your stay. Thank you for choosing Hilton Chicago O'Hare Airport to host your stay and we look forward to welcoming you back.Hilton O'Hare Team

10/10 超赞

Antony

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice
2024 年 4 月入住 1 晚
General Manager 于 2024年05月2日 的回复
Dear Antony,Thank you for staying with us at Hilton Chicago O'Hare Airport. We appreciate your feedback and are pleased you had a great stay. Please come back and see us again the next time you are in the area!-Hilton O'Hare Team

10/10 超赞

Ashleigh,Charlotte

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were diverted to Chicago and our connecting flight wasn’t until 5:30 the next morning. I did NOT want to spend the night in airport. So glad there was a clean, comfortable and quiet room for us last night. Love that the hotel is literally on the airport campus and we didn’t have to leave.
2024 年 4 月入住 1 晚
General Manager 于 2024年05月1日 的回复
Dear Ashleigh,Thank you for sharing your experience with us. We're delighted that our conveniently located hotel provided a quiet and relaxing retreat during your unexpected layover. We appreciate your kind words and hope to welcome you back for another comfortable stay in the future. -Hilton O'Hare Team

10/10 超赞

Alexnader

满意:清洁度、员工和服务、服务设施、住宿条件和设施
A great place to stay before or after a flight close enough to walk to the main terminals. Highly recommend.
General Manager 于 2024年05月1日 的回复
Dear Alexnader,We are thrilled to have earned your compliments and recommendation. Knowing that we helped make your stay more convenient is what we like to see. Safe travels, and come stay with us again soon. -Hilton O'Hare Team

2/10 糟糕

Sergio

团体旅客, 商务旅客
不满意:清洁度
The room (and the rooms of my coworkers) had a terrible urine-like smell. These rooms are located in the 8th floor. The staff was willing to change me to a different room but the available rooms had the same odor. Terrible experience
2024 年 4 月入住 1 晚
General Manager 于 2024年05月1日 的回复
Dear Sergio,Thank you for taking the time to provide your review.Please accept our sincerest apologies for the issue you had with your room. This will be addressed to prevent any future inconvenience. We would appreciate another opportunity to provide you with the stay you deserve.-Hilton O'Hare Team

8/10 还可以

Leeanna

商务旅客
Staff was very nice. Only gave it 4 stars instead of 5 because the AC didn’t really work and the room was warm at night.
2024 年 4 月入住 1 晚
General Manager 于 2024年05月1日 的回复
Dear Leeanna,Thank you for your feedback. We apologize for any discomfort caused by the AC not working properly, as we understand how important a comfortable room temperature is for a good night's sleep. Your satisfaction is important to us, and we will address the AC issue promptly to ensure a more enjoyable stay for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a five-star experience next time!-Hilton O'Hare Team

10/10 超赞

Alexander

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel. Really enjoyed my time. Only bit of feedback is that my room only had small garbage bins without garbage bag liners. Small, thing. Overall cannot recommend the hotel enough.
2024 年 4 月入住 2 晚
General Manager 于 2024年05月1日 的回复
Dear Alexander,Thank you for your positive feedback! We're thrilled to hear that you enjoyed your time at our hotel. We appreciate your feedback about the garbage bins and will address this to ensure a more comfortable stay for our guests in the future. Your recommendation means a lot to us, and we look forward to welcoming you back for another great experience at Hilton Chicago O'Hare Airport!-Hilton O'Hare Team

6/10 一般

Steven,Irvine

Nothing special
2024 年 4 月入住 1 晚
General Manager 于 2024年04月30日 的回复
Dear Steven,Thank you for sharing your feedback. Your comments are valuable to us, and we hope to have the opportunity to welcome you back in the future and provide a more exceptional experience.-Hilton O'Hare Team

8/10 还可以

Jill

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Attached to Ohare so it’s easy
2024 年 4 月入住 1 晚
General Manager 于 2024年04月29日 的回复
Dear Jill,Thank you for your feedback! We're glad you found our hotel conveniently located, making your travel experience hassle-free. It was wonderful having you as our guest, and we can't wait to welcome you back for another enjoyable visit.-Hilton O'Hare Team

10/10 超赞

Wayne V.

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great staff
2024 年 4 月入住 1 晚
General Manager 于 2024年04月29日 的回复
Dear Wayne,Thank you for choosing Hilton Chicago O'Hare Airport and for taking a moment to share your five-star experience! We are happy to hear that our friendly service added to the enjoyment of your visit. It was a pleasure to host you, and we look forward to welcoming you back soon for another memorable stay.-Hilton O'Hare Team

4/10 很差

Rob

不满意:住宿条件和设施
The room i was issued did not have a working tv and the phone was not working as well.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月26日 的回复
Dear Rob,Thank you for your feedback. We apologize that the amenities in your room were not working. Although this is not typical, we are always on hand to help correct anything that is less than perfect. Again, thank you for your feedback, and we will use it to improve upon our guest accommodations.-Hilton O'Hare Team

10/10 超赞

Scott,Valparaiso

满意:住宿条件和设施,清洁度
2024 年 4 月入住 1 晚

10/10 超赞

Joe

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice upscale hotel super convenient to ORD.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月25日 的回复
Dear Joe,Thank you so much for the five-star review. We're so pleased you enjoyed our upscale, modern property and convenient location. We hope to see you return soon.-Hilton O'Hare Team

10/10 超赞

Larry

满意:清洁度、员工和服务、住宿条件和设施
Right across the street from the terminal.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月23日 的回复
Dear Larry,Thank you for choosing Hilton Chicago O'Hare Airport! We're glad our location worked well for your trip, and we invite you to stay with us again should you be back in the area.-Hilton O'Hare Team

8/10 还可以

Alan

满意:清洁度、员工和服务、住宿条件和设施
Our flight was delayed. Stayed 1 night, had a nice nice meal. Very friendly staff. Very walkable to the airport.
2024 年 3 月入住 1 晚
General Manager 于 2024年04月21日 的回复
Dear Alan,Thank you for sharing your great stay at Hilton Chicago O'Hare Airport. We're glad you had a comfortable time and enjoyed our friendly staff and convenient location. We wish you well until next time.-Hilton O'Hare Team

4/10 很差

Patrick

满意:清洁度
不满意:员工和服务、服务设施、住宿条件和设施
Checked into the room it was 80°. Called customer service they sent up an engineer and he said there was nothing he could do I should just open a window. Are you kidding?? And this is Hilton?
2024 年 4 月入住 1 晚
General Manager 于 2024年04月20日 的回复
Dear Patrick,Thank you for taking the time to share your experience. We are very disappointed to hear about the unsatisfactory state of your room and regret any inconvenience caused. This is not reflective of the high-quality service and comfortable experience synonymous with the Hilton name, and your feedback will help us improve the experience of future guests. We apologize again for any issues caused and thank you for your feedback.-Hilton O'Hare Team

6/10 一般

Allie

满意:员工和服务
2024 年 4 月入住 1 晚

8/10 还可以

Geany

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Perfect location
2024 年 4 月入住 1 晚
General Manager 于 2024年04月18日 的回复
Dear Geany,Thank you for choosing to stay with us at Hilton Chicago O'Hare Airport. We're thrilled you were able to take advantage of our convenient location. If there was anything we could have done differently to make your experience a truly exceptional one, please don't hesitate to reach out at any time. The pleasure was all ours, and we hope you'll choose to visit us again soon.-Hilton O'Hare Team

10/10 超赞

gwen

满意:清洁度、员工和服务、住宿条件和设施
very easy to stay before super early am flights! Get a good nights sleep on a comfortable bed.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月16日 的回复
Dear Gwen,Thank you so much for the five-star review. We are pleased to hear you enjoyed our comfortable, relaxing accommodations, and we hope you'll stay with us again soon.-Hilton O'Hare Team

8/10 还可以

Donna

满意:清洁度、员工和服务、住宿条件和设施
Good choice if you want to be on the airport premises.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月16日 的回复
Dear Donna,We were happy to provide you with airport accommodations, and we're glad you enjoyed your visit. If you're in the area again, please come back to see us.-Hilton O'Hare Team

6/10 一般

Ryan

团体旅客
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
The front desk clerk at concierge desk around 11pm was the rudest piece of hotel staff trash I ever encountered. European guy. After a terrible 6 hour layover and having to spend $300 on a hotel room in Chicago, nothing worst then a rude hotel staff member. My room key stopped working after spending $100 at the restaurant. I get yelled at hotel staff for having my key next to my cell phone. The way he talked to me, lucky I did not provide an attitude adjustment the old fashion way. It’s 2024 and will stick to charge backs and providing a review on all platforms. He provided no help and refused to get us new cards. Finally the girl at the front desk stepped in and helped. No accountability. With over 15 years working at the Hilton, this was not the way to treat a guest.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月14日 的回复
Dear Ryan,Please accept our sincere apology for your inconvenience. Although this is not typical, we will discuss your report with our leadership staff to ensure this does not occur again. Thank you for notifying us of your experience and we hope you will consider staying with us again as we know we can provide you with the stay you expected and deserve.-Hilton O'Hare Team

10/10 超赞

Nate

满意:清洁度、员工和服务、住宿条件和设施
Nice to be at the airport for early flights
2024 年 4 月入住 1 晚
General Manager 于 2024年04月14日 的回复
Dear Nate,Thank you for sharing your feedback! Ensuring a seamless experience for our guests, especially those with early flights, is a top priority. We're delighted to hear that your time with us was pleasant, and we look forward to welcoming you back for another smooth travel experience!-Hilton O'Hare Team

2/10 糟糕

Luc

商务旅客
满意:员工和服务,清洁度
不满意:住宿条件和设施
Really old hotel
2024 年 4 月入住 1 晚
General Manager 于 2024年04月11日 的回复
Dear Luc,We're continuously working to ensure modern comfort for our guests. Our team hopes you enjoyed aspects of your stay, and we would love the opportunity to welcome you back for a more satisfying experience in the future.-Hilton O'Hare team

10/10 超赞

stanley

满意:清洁度、服务设施、住宿条件和设施
Costumer service
2024 年 4 月入住 1 晚
General Manager 于 2024年04月10日 的回复
Dear Stanley,Thank you for staying with us at Hilton Chicago O'Hare Airport and recognizing our team's great service. We appreciate your feedback, and on behalf of our team, we want to welcome you back again anytime!-Hilton O'Hare team

10/10 超赞

Thomas

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice property and so convenient to airport. Short indoor walk from the terminal.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月10日 的回复
Dear Thomas,Thank you so much for taking the time to share your thoughts on your recent visit. We are delighted our fantastic location suited your needs well, and we appreciate you mentioning it to your fellow travelers. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.-Hilton O'Hare team

10/10 超赞

Patrick

满意:清洁度、员工和服务、住宿条件和设施
Nice place for a long layover. Ordered a Little Angelo's Chicago pizza and they delivered to the lobby and the lobby called us to pick it up. Nice little gift shop in lobby with Chicago souvenirs. Recommended.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月10日 的回复
Dear Patrick,Thanks for the five stars! We're so happy to hear you enjoyed our world-class service and had a nice stay with us. We hope you'll choose us again next time you're in the area!-Hilton O'Hare team

6/10 一般

Kelly

与家人出行
不满意:清洁度、服务设施、住宿条件和设施
Hotel lobby & rooms are dated. Both room & lobby carpet showed significant wear and tear. Stains on carpet in room and dated upholsteries and furniture. Not worth the nightly cost of $285. I would have rather taken a shuttle to a nearby hotel with modern updates.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月10日 的回复
Dear Kelly,Thank you for staying with us and for your review. We are disappointed your time with us was not as expected, and we apologize for any issues you encountered. Our maintenance team will investigate your concerns further. Again, thank you for choosing our hotel, and we hope you will consider a return visit the next time you are in Chicago.-Hilton O'Hare team

10/10 超赞

Susan

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was friendly and helpful
2024 年 4 月入住 1 晚
General Manager 于 2024年04月10日 的回复
Dear Susan,It was wonderful having you stay with us recently. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you! Thank you for your kind review and perfect rating, and we hope you return soon.-Hilton O'Hare team

10/10 超赞

Bhajanjit

与家人及幼儿出行, 与家人出行
满意:服务设施,清洁度
不满意:员工和服务
Pretty bad front desk service, lots of typing and an incredulous look. Need better software to help the front desk, clearly the personnel were nice but not well trained. I spent over 30 minutes checking in, with the check in person typing furiously and staring at a screen and getting frustrated at whatever she saw on the screen. Not the first time this has happened to me. TIme for AI? Please clean up.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月10日 的回复
Dear Bhajanjit,Thank you for your review. Based on your perfect rating, it seems you enjoyed your overall experience. That said, we apologize for the inconvenience you encountered at the front desk. We'll be sure to discuss your concerns with our team to ensure our high standards of hospitality are being met. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line. -Hilton O'Hare team

6/10 一般

William

满意:住宿条件和设施,员工和服务
2024 年 4 月入住 1 晚

8/10 还可以

Yuta

商务旅客
满意:服务设施,清洁度
This hotel is the nearest from the airport
2024 年 3 月入住 1 晚
General Manager 于 2024年04月3日 的回复
Dear Yuta,Thank you for sharing your experience! We're glad to hear that our hotel's proximity to the airport was convenient for you. Our team is committed to providing a seamless experience for our guests, and we hope to have the pleasure of welcoming you back!-Hilton O'Hare team

10/10 超赞

Steve

2024 年 3 月入住 1 晚

8/10 还可以

Chad

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Daryl

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very quiet - Even at ORD, there was no noise in the room. Very convenient location on a late night flight back to Chicago before a long drive up north.
2024 年 3 月入住 1 晚
General Manager 于 2024年03月31日 的回复
Dear Daryl,Thank you for choosing Hilton Chicago O'Hare Airport and for sharing your delightful review. We are thrilled to know our great location and peaceful accommodations are exactly what you needed before your long drive north. It would be an honor to welcome you back on future trips to the area.-Hilton O'Hare team

10/10 超赞

Laura

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Convenient for traveling
2024 年 3 月入住 1 晚
General Manager 于 2024年03月28日 的回复
Dear Laura,Thank you for choosing to stay at Hilton Chicago O'Hare Airport. Travelers appreciate the convenience of our location in the middle of O'Hare International Airport! We hope to welcome you back. -Hilton O'Hare team