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关于希尔顿花园酒店,芝加哥中环的点评

3 out of 5
希尔顿花园酒店,芝加哥中环
245 S Franklin St, Chicago, IL

点评

9.2

非常棒

10 分 - 超赞。546 条好评,共有 765 条点评" "
8 分 - 还可以。145 条好评,共有 765 条点评" "
6 分 - 一般。37 条好评,共有 765 条点评" "
4 分 - 很差。18 条好评,共有 765 条点评" "
2 分 - 糟糕。19 条好评,共有 765 条点评" "

9.6/10

清洁度

9.2/10

员工和服务

8.8/10

服务设施

9.6/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Longxing

2024 年 3 月入住 2 晚
Customer Service 于 2024年04月7日 的回复
Longxing, thank you for choosing to stay at the Hilton Garden Inn Chicago Central Loop. It's wonderful to know that your experience aligned with our dedication to excellent hospitality. We appreciate your recognition and look forward to welcoming you back in the near future!

10/10 超赞

BING

与家人出行
满意:清洁度、员工和服务、服务设施
Good
2023 年 12 月入住 5 晚
Customer Service 于 2023年12月22日 的回复
Bing, thank you for sharing your review. We are thrilled that your stay at Hilton Garden Inn Chicago Central Loop met your expectations. It's rewarding for our team members to hear such positive feedback from our valued guests. We hope your next visit will be as pleasant as the previous one.

2/10 糟糕

ZHENG

I'm sure I didn't damage any facilities. Give me the reason for deducting my deposit

2/10 糟糕

ZHENG

与配偶出行
满意:清洁度、员工和服务、服务设施
I'm sure I didn't damage any facilities. Give me the reason for deducting my deposit

8/10 还可以

piao

2022 年 7 月入住 2 晚
Customer Service 于 2022年08月13日 的回复
Thank you for taking the time to share your review with us, Piao! It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Hilton Garden Inn Chicago Central Loop. Thank you and have a wonderful day!

10/10 超赞

Todd

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property is very nice, across from the Willis Tower. Quiet and about 10-15 minute walk to Michigan Avenue. Parking Garages in the area not built for larger SUV’s or trucks. Not many restaurant options in this area and Wells Street behind the hotel (block over) was kind of run down street. But the hotel itself was very nice and comfortable.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月21日 的回复
Todd, it is wonderful to hear that you found Hilton Garden Inn Chicago Central Loop to be pleasant and comfortable. The proximity to Willis Tower is indeed a great highlight. We appreciate your feedback about the parking garages and nearby dining options. We hope to welcome you back on your next visit to Chicago!

10/10 超赞

Brittany

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Helpful staff
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月19日 的回复
Brittany, thank you for your kind words! The team at Hilton Garden Inn Chicago Central Loop is thrilled to hear you found our colleagues helpful. We look forward to welcoming you back soon.

10/10 超赞

Bradley

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月20日 的回复
Bradley, thank you for choosing Hilton Garden Inn Chicago Central Loop! We are thrilled to see your positive rating. We hope to welcome you back soon for another excellent stay!

10/10 超赞

Steven

满意:清洁度、员工和服务、住宿条件和设施
Check in super easy and friendly.
2024 年 5 月入住 1 晚
Customer Service 于 2024年05月19日 的回复
Thanks for the perfect rating, Steven!We're pleased to hear that you have fully enjoyed your stay at Hilton Garden Inn Chicago Central Loop, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

4/10 很差

Xiangdong

满意:住宿条件和设施,清洁度
不满意:员工和服务
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月18日 的回复
We appreciate you sharing your concerns with us, Xiangdong.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 超赞

Meredith,Carver

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Every staff member was wonderful!
2024 年 5 月入住 2 晚
Customer Service 于 2024年05月15日 的回复
Meredith, thank you for your kind words! The team at Hilton Garden Inn Chicago Central Loop is thrilled to hear that your experience was so positive. We're looking forward to welcoming you back.

10/10 超赞

Sharon

满意:清洁度、员工和服务、住宿条件和设施
Clean and safe
2024 年 4 月入住 2 晚
Customer Service 于 2024年05月6日 的回复
Sharon, thank you for choosing Hilton Garden Inn Chicago Central Loop and for sharing your positive feedback. We are delighted you appreciated the cleanliness and safety of our hotel. We look forward to serving you again in the future!

10/10 超赞

Eric

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great hotel.
2024 年 4 月入住 3 晚
Customer Service 于 2024年05月4日 的回复
Eric, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Garden Inn Chicago Central Loop!

10/10 超赞

Alejandra

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 4 月入住 2 晚
Customer Service 于 2024年05月3日 的回复
Alejandra, it's wonderful to hear your stay at Hilton Garden Inn Chicago Central Loop exceeded your expectations. Thank you for sharing your remarkable feedback! We look forward to serving you again soon.

8/10 还可以

Roberta

满意:住宿条件和设施,清洁度
.
2024 年 4 月入住 3 晚
Customer Service 于 2024年05月1日 的回复
Roberta, thank you for choosing Hilton Garden Inn Chicago Central Loop for your stay in Chicago. The team appreciates your feedback and is glad to know you enjoyed your time with us. We hope to welcome you back in the near future.

8/10 还可以

yaj

2024 年 4 月入住 2 晚
Customer Service 于 2024年05月20日 的回复
Yaj, thank you for your positive rating. The team at the Hilton Garden Inn Chicago Central Loop is pleased you had a pleasant stay. We're looking forward to welcoming you again in the future!

10/10 超赞

Ashlee,Indianapolis

与家人出行, 团体旅客, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I stay here as I am taking courses for my sommeleier certification. They are in the same hotel. Its so convenient and parking is close
2024 年 4 月入住 2 晚
Jasmarie 于 2024年04月30日 的回复
Ashlee! Thank you for leaving a review on your most recent stay at the Hilton Garden Inn Chicago Central Loop! We are pleased to hear that our location was a convenient place for you, and we hope to have to opportunity to welcome you back in the future.

10/10 超赞

Samuel

2024 年 4 月入住 1 晚
Customer Service 于 2024年05月19日 的回复
Samuel, thank you for the excellent rating! Our team at Hilton Garden Inn Chicago Central Loop is thrilled to hear you had a great experience. We're looking forward to welcoming you back soon!

10/10 超赞

NICKLAUS J

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月29日 的回复
Nicklaus, it's fantastic to read that you enjoyed your stay at Hilton Garden Inn Chicago Central Loop. We're delighted to be recognized as a great hotel choice and look forward to your next visit!

10/10 超赞

Danielle

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pretty close to amtrak station and close to Art Institute of Chicago. Friendly staff. Room was very clean and comfortable.
2024 年 4 月入住 1 晚
Customer Service 于 2024年05月10日 的回复
Danielle, thank you for sharing your positive experience at the Hilton Garden Inn Chicago Central Loop. We're thrilled to learn that our location was ideal for your needs and you found our team members friendly. It's also delightful to hear that you enjoyed the cleanliness and comfort of your room. We look forward to welcoming you back in the future.

10/10 超赞

Ismael,Pico Rivera

满意:清洁度、员工和服务、住宿条件和设施
Enjoyed the room size...staff and restaurants nearby
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月29日 的回复
Ismael, it's fantastic to hear you appreciated the spacious accommodations at Hilton Garden Inn Chicago Central Loop. We're delighted that our team members and nearby dining options contributed to a great stay. We hope to see you again soon.

10/10 超赞

Danielle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月29日 的回复
Danielle, it's a joy to receive your high rating for Hilton Garden Inn Chicago Central Loop. Thank you for taking the time to share it! We hope to welcome you back on your future travels.

10/10 超赞

Ciara

团体旅客, 商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent hotel, environment, & staff
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月28日 的回复
Thank you for the 5 out of 5 rating, Ciara!We're thrilled to see how much you enjoyed staying at Hilton Garden Inn Chicago Central Loop. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 还可以

Syed

与家人出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Walkable
2024 年 4 月入住 1 晚
Customer Service 于 2024年04月22日 的回复
Syed, it's great to hear that you recognized the Hilton Garden Inn Chicago Central Loop as a conveniently located hotel. We're glad your stay was satisfying and look forward to welcoming you back on your next visit to Chicago.

10/10 超赞

David

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean great location nice people
2024 年 4 月入住 2 晚
Customer Service 于 2024年04月14日 的回复
Thank you for the amazing rating, David!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Chicago Central Loop soon!Thanks again for leaving your feedback!

8/10 还可以

Rob

满意:清洁度、员工和服务、住宿条件和设施
Front desk staff are awesome!
2024 年 3 月入住 2 晚
Customer Service 于 2024年04月8日 的回复
Rob, it's fantastic to know that your interaction with our colleagues at the Hilton Garden Inn Chicago Central Loop front desk enhanced your stay. We aim to provide wonderful experiences for our guests. We hope to be your choice of accommodation in Chicago once again!

6/10 一般

Guangming

2024 年 4 月入住 2 晚
Customer Service 于 2024年04月27日 的回复
We appreciate the feedback, Guangming.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.

10/10 超赞

Alberto

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Customer Service 于 2024年04月5日 的回复
Alberto, we're thrilled to see your perfect score for Hilton Garden Inn Chicago Central Loop! It seems like you had an excellent experience with us. Thank you for choosing us and we hope to welcome you back for another wonderful visit in the future.

10/10 超赞

David

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff at check-in was friendly and polite. Very accommodating when we didn’t need a two bed room anymore and switched us to a one bed at no additional charge. The hotel was clean and in a safe area with lots of quick food options nearby. Would stay here again!
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月2日 的回复
David, thank you for choosing Hilton Garden Inn Chicago Central Loop and for your wonderful feedback. It's delightful to read that our team members were accommodating and that you felt at home with us. The cleanliness of our premises and the safety of the surrounding area are indeed crucial to us. We take pride in our location and its convenient access to various eateries. We're thrilled you're considering returning and look forward to your next visit.

10/10 超赞

Maryori

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Staff was very friendly and helpful.
2024 年 3 月入住 3 晚
Customer Service 于 2024年04月1日 的回复
Maryori, we're glad to hear you appreciated the friendly and helpful nature of our team at the Hilton Garden Inn Chicago Central Loop. It is always our goal to facilitate a positive stay for our guests and your feedback validates our commitment to excellent guest experiences. We would be delighted to welcome you back in the near future.

8/10 还可以

Teresita

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
It was convenient - double beds were a bit small
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月1日 的回复
Teresita, it's fantastic to read that you found Hilton Garden Inn Chicago Central Loop's location convenient. We understand your sentiment about the size of the double beds and appreciate your feedback. We look forward to the opportunity to provide you a more comfortable experience on your next visit.

10/10 超赞

Charlotte

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024年04月2日 的回复
Charlotte, thanks for your excellent rating of Hilton Garden Inn Chicago Central Loop. We're delighted you enjoyed your stay and look forward to welcoming you back again soon!

10/10 超赞

chelsea

2024 年 3 月入住 1 晚
Customer Service 于 2024年04月1日 的回复
Chelsea, it's wonderful to see a perfect rating for Hilton Garden Inn Chicago Central Loop. We trust you had a delightful stay and enjoyed all that our location offers. We would love to welcome you back if you find yourself returning to the Windy City. Thank you for choosing us!

8/10 还可以

Marshall

2024 年 3 月入住 1 晚
Customer Service 于 2024年04月20日 的回复
Marshall, thank you for awarding Hilton Garden Inn Chicago Central Loop a high rating. It's wonderful to know you enjoyed your stay and found our services satisfactory. We look forward to having you stay with us again, delivering the same quality experience you've come to expect.

8/10 还可以

Edwin Andrew

满意:清洁度
Excellent location.
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月29日 的回复
Edwin, it's fantastic to know you appreciated the exceptional location of Hilton Garden Inn Chicago Central Loop! Your positive feedback is truly valuable and we hope it isn't long until we can welcome you back. Thank you!

10/10 超赞

Edily

满意:清洁度、员工和服务、住宿条件和设施
The best hotel I’ve ever stayed in. Gorgeous property, convenient location, friendly staff. Shoutout to the cleaning staff my room was impeccable! When ever in the Chi this is where I will stay.
2024 年 3 月入住 2 晚
Customer Service 于 2024年03月25日 的回复
Edily, it's heartwarming to know you consider Hilton Garden Inn Chicago Central Loop to be the best hotel you've ever stayed in. We're delighted that you appreciated the beauty of our property, its accessibility, and the amicable nature of our team members. Thank you for recognizing the cleanliness of your room - our housekeeping team will be thrilled to hear that they made a positive impression on you. We eagerly anticipate your next visit.

10/10 超赞

Alex

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月26日 的回复
Alex, it's wonderful to hear that your stay at the Hilton Garden Inn Chicago Central Loop met your expectations. We appreciate your fantastic rating and hope to have the opportunity to serve you again in the future. Thank you for making us your choice of stay in Chicago's Central Loop.

6/10 一般

Emma

不满意:清洁度
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月26日 的回复
Thank you for taking the time to share your feedback, Emma.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 超赞

Anna

满意:清洁度、员工和服务、住宿条件和设施
Gentleman that checked us in was extremely nice and helpful.
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月22日 的回复
Anna, we're thrilled to know you had a fantastic experience at Hilton Garden Inn Chicago Central Loop. It's quite delightful that our courteous and attentive colleague at the front desk impressed you upon check-in. Your satisfaction is our top priority. We're looking forward to your next visit.

2/10 糟糕

Dayna

与家人出行
不满意:服务设施,清洁度
We stayed over St. Patrick's Day weekend, when we showed up to the hotel for the check in time of 3pm, we were unable to check in because the rooms weren't ready. We had walked from a parking ramp 6 blocks away and had no where to go. The staff was pleasant, but was unable to give us a time frame of when our room would be ready, nor did anyone communicate the delay that we would not be able to get into our room. They also told me because I booked through a third party that I was not entitled to a discounted rate. It was very frustrating. The hotel is within walking distance to a lot, but it didn't feel very cleanly and the mattresses were uncomfortable. I would not stay here again solely based on the check in experience.
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月22日 的回复
Dayna, it's unfortunate to read about your experience. Ideally, waiting during check-in would not occur, and our team members should've provided clearer communication concerning the delay. It's also disappointing to understand your discomfort with the cleanliness perception and bedding. We sincerely hope you would consider giving us another chance to demonstrate the high standard of hospitality we usually uphold.

10/10 超赞

CRUZ GILBERTO CANTU

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 3 晚
Customer Service 于 2024年03月21日 的回复
Cruz, it's fantastic to read your 5-star Expedia review for the Hilton Garden Inn Chicago Central Loop. Our team is thrilled to see that your experience with us deserves such a significant rating. We hope to welcome you back on your next visit to Chicago. Safe travels until then.

10/10 超赞

Samantha

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was incredibly nice and definitely worth the cost
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月19日 的回复
Samantha, it's wonderful to hear that you found your stay at Hilton Garden Inn Chicago Central Loop to be exceptional and worth every bit. We appreciate your feedback, and we look forward to hosting you again in the future.

8/10 还可以

Alesha

满意:清洁度、员工和服务、住宿条件和设施
Super quiet and relaxed environment
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月19日 的回复
Alesha, it's wonderful to hear that the serene ambiance at Hilton Garden Inn Chicago Central Loop provided you with a peaceful stay. Your kind words about our tranquil setting are much appreciated. We hope to make your next stay with us even more fantastic.

10/10 超赞

Adriana

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Service was great here. We got in early and left late so hotel held our bags for us, which was a huge convenience. They were very friendly. Room was very nice. I would definitely stay here again.
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月18日 的回复
Adriana, thank you for sharing your experience with us. We're pleased to know that the practices at Hilton Garden Inn Chicago Central Loop added convenience to your stay. We're also delighted that our team members' friendliness and the standard of the room impressed you. It brings us great joy knowing you'd choose us again. We eagerly await your return.

10/10 超赞

Marilyn

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月18日 的回复
Marilyn, it's great to hear you had a wonderful stay at Hilton Garden Inn Chicago Central Loop. We appreciate your positive rating and can't wait to welcome you back during your next visit to Chicago. Enjoy your day!

10/10 超赞

Machell

2024 年 3 月入住 2 晚
Customer Service 于 2024年04月5日 的回复
Machell, it's wonderful to see your perfect score for your stay at Hilton Garden Inn Chicago Central Loop! We trust you've had an amazing visit and we can't wait to extend our hospitality again for your next trip to Chicago!

2/10 糟糕

Suman

2024 年 3 月入住 1 晚
Customer Service 于 2024年04月5日 的回复
We appreciate your feedback, Suman.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

10/10 超赞

Jeff

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月15日 的回复
Thank you for the great rating, Jeff!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hilton Garden Inn Chicago Central Loop! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 超赞

Candace

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The customer service was impeccable. Thanks Trinity!!!
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月11日 的回复
Candace, we're thrilled to hear that you had a top-tier experience at Hilton Garden Inn Chicago Central Loop. It sounds like Trinity made a significant positive impact on your visit. We'll be sure to share your compliment with her. Thank you for your feedback, and we hope to have you back again soon.

2/10 糟糕

Kristen

带宠物出行, 团体旅客
不满意:住宿条件和设施,员工和服务
Not possible from the get go. Parking included a $50 fee, and each room required a $75 incidental fee. What should have been around $250 ended up being over $500. I am a teacher on the Navajo Reservation. I had to use my entire savings to stay at the Hilton. My Amtrak train was very 7 hours delayed so instead of leaving Chicago for their home around 3 we had to spend the night in Chicago. Streets were difficult to negotiate, parking required money and all the fees were unexpected. The retired pastor and wife (also retired music teachers) had difficulty with elevator that required the card to be waved in front of a reader while pastor’s life had to use her walker. The elevator slammed down on my hand and her when she tried to enter the elevator. I am very displeased with the staff in the front. I used my bank card to pay Expedia for my rooms I rented tonight and had to pay two separate fees (one for each room). Our rooms were on separate floors also. I came all the way from the New Mexico and am very disappointed with the customer service, fees and hotel. My friend had to use the restroom and the lady at the front desk, Trinity, drew out the situation checking in by calling someone to assist her. I paid all the fees and rooms myself because the pastor and his wife had to wait for my train and it would be two and half hours home. I refuse to have them drive at night so far and through the city. $36 for breakfast! Per person! Ridiculous. I will not be staying again.
2024 年 3 月入住 1 晚
Customer Service 于 2024年03月11日 的回复
Kristen, we value your feedback, and we're sorry to hear your experience was less than optimal. We understand your concerns regarding unexpected extra charges and the difficulties you faced with the elevator. Our team strives to provide clear communication about all fees and we're sorry if this aspect didn't meet your expectations. Similarly, we are sorry for any inconvenience caused by your interaction with the hotel's amenities. We'll take your comments to review our current policies and provide better service. We truly regret that your stay didn't meet your expectations and appreciate your decision to bring these issues to our attention.