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关于芝加哥市区西环希尔顿欣庭酒店的点评

3 out of 5
芝加哥市区西环希尔顿欣庭酒店
118 North Jefferson Street, Chicago, IL

点评

9.2

非常棒

10 分 - 超赞。566 条好评，共有 758 条点评" "
8 分 - 还可以。130 条好评，共有 758 条点评" "
6 分 - 一般。28 条好评，共有 758 条点评" "
4 分 - 很差。14 条好评，共有 758 条点评" "
2 分 - 糟糕。20 条好评，共有 758 条点评" "

9.6/10

清洁度

9.2/10

员工和服务

9.2/10

服务设施

9.6/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

Mei-Ling

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 3 月入住 3 晚

10/10 超赞

Peifeng

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 1 月入住 3 晚

10/10 超赞

Nicolas

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Très belle vue
2024 年 5 月入住 4 晚

10/10 超赞

Sherri M

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The parking was not the greatest!
2024 年 5 月入住 1 晚
Hampton Inn Team 于 2024年05月11日 的回复
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

6/10 一般

benjamin

与家人及幼儿出行
满意：员工和服务，清洁度
不满意：服务设施
Let me start off by saying the hotel itself exceeded most expectations. The employees were the best part; Annette, the hostess during breakfast was an exceptional example of how the staff went far and above what would be considered excellent customer care; very welcoming, answering questions, very knowledgeable. Downside: the whole parking scheme is a disaster, far too few spaces for guests, workers, and public, 2 and 1/2 levels with what seemed to be less than 50 spaces. No instructions on how to access the parking prior to coming and no mention of the extra charge in their Expedia listing (big no no in my eyes and really would be one of the first things I mention to anyone asking about the property). Afterwards the keycards did not work to get in and out, however quickly corrected by the exceptional people at the front desks. If the parking was not an issue I would have no problem giving the hotel a 9/10, could use a bit more types of cooking utensils in the room would be the only suggestion apart from being more transparent about the parking.
2024 年 5 月入住 2 晚
Homewood Suites Team 于 2024年05月6日 的回复
Thanking for taking the time to tell us about your experience.We are glad to hear you enjoyed your accommodations and staff interactions.We appreciate your feedback and it has been forwarded to the proper management team to be addressed. We do hope you let us make it right for you in the future.

6/10 一般

Kenneth

与家人出行
不满意：清洁度
Parking is horrible... even with parking garage..when you leave out you will not have parking when you return...then you get sent a satellite lot....
2024 年 4 月入住 1 晚
Homewood Suites Team 于 2024年05月6日 的回复
Thank you for taking the time to tell us about your experience.We do apologize about the experience with the parking situation and we are working on ways to address this.We are glad you enjoyed your stay overall and hope to see you again in the future.

10/10 超赞

Barrett

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Homewood Suites Team 于 2024年05月6日 的回复
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

8/10 还可以

Martin

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Parking was in a congested and difficult ramp Front desk on 4th floor a bit different and not convenient.
2024 年 4 月入住 2 晚
Homewood Suites Team 于 2024年05月6日 的回复
Thank you for taking the time to tell us about your experience.We appreciate your feedback and do use it to make improvements for you and all of our guests.We are glad you enjoyed your stay overall and hope to see you again in the future.

10/10 超赞

Jill

2024 年 5 月入住 1 晚
Homewood Suites Team 于 2024年05月23日 的回复
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

8/10 还可以

Rafael，Bogota

商务旅客
满意：清洁度、服务设施、住宿条件和设施
Had a good stay.
2024 年 4 月入住 10 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 超赞

Joshua，Sturgis

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was very nice the bed was a little to firm but other than that nice
2024 年 4 月入住 1 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

10/10 超赞

Elizabeth

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice rooms
2024 年 4 月入住 2 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

10/10 超赞

Lyn

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice room and facilities. Staff very helpful. Room was fine, but bedcover was snagged - needed replaced. Half and half in kitchen was so old it had congealed - housekeeping should pay closer attention to these details. Nevertheless, I had a good experience overall and would stay there again.
2024 年 4 月入住 1 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

10/10 超赞

Gianna

满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 4 月入住 1 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

10/10 超赞

George

2024 年 4 月入住 1 晚
Homewood Suites Team 于 2024年05月6日 的回复
Thank you for taking the time to tell us about your experience.We are glad you enjoyed your stay and hope to see you again in the future.

10/10 超赞

Zarissa，Lynne Center

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Quiet and clean
2024 年 3 月入住 1 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 超赞

Paul

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great location, clean, nice ambiance.
2024 年 4 月入住 1 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

8/10 还可以

Cruz

与家人及幼儿出行, 与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A bit small for a suite
2024 年 3 月入住 1 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay overall and hope to see you again in the future.

10/10 超赞

William，Dousman

Clean, spacious, good food
2024 年 3 月入住 2 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 超赞

Matthew

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay with friendly staff!
2024 年 3 月入住 1 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 超赞

Debbie

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Safe area, close to restaurants, great breakfast, staff nice and very clean hotel
2024 年 3 月入住 3 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 超赞

Alice，Detroit

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 超赞

Sarah

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
The breakfast staff were attentive and genuinely warm.
2024 年 3 月入住 1 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 超赞

Selena

2024 年 2 月入住 2 晚
Homewood Suites Team 于 2024年05月2日 的回复
Thank you for taking the time to tell us about your experience.We are glad to hear you enjoyed your stay and hope to see you again in the future.

10/10 超赞

Alexandra

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is in a perfect location to explore the Fulton district and downtown. Very safe.
2024 年 2 月入住 1 晚

10/10 超赞

Sarah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚

10/10 超赞

Laaisa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Me and my boyfriend had a great experience, only downside is there is limited parking in the parking garage (it’s a public parking garage also) and if you have a electric vehicle there is only two spots for charging but other then that the room and the service was amazing!! This is also our second time at that hotel and both times was great

10/10 超赞

Chisa

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was very clean breakfast option was good and hot
2024 年 2 月入住 1 晚

10/10 超赞

Lasheena

满意：清洁度、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

10/10 超赞

Brad

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stay here often for work. Location is convenient and hotel is nice/well maintained
2024 年 1 月入住 2 晚

10/10 超赞

Jasmine

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The view was great, loved the full kitchen!
2024 年 1 月入住 2 晚

10/10 超赞

SAMUEL

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Muy buenas instalaciones
2024 年 1 月入住 2 晚

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A+ Hotel
I have been here twice in the past 2 months, once for business and once for pleasure. This site is very comfortably located and close to the pink line. The rooms are adequately appointed and staff is pleasant. The breakfast in the morning is far more than contenental and works great if kids are involved, but a nice accomidation either way.
2024 年 1 月入住 1 晚

8/10 还可以

Bridget

商务旅客
Cc
2024 年 1 月入住 2 晚

8/10 还可以

Jesse

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
不满意：员工和服务
Buen precio - calidad del hotel. Trato serio del personal y poco amable del personal de seguridad.
2023 年 12 月入住 10 晚

8/10 还可以

Olga Elizabeth

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
El único aspecto a mejorar es que deben tener mas variedad en el desayuno.
2023 年 12 月入住 8 晚

10/10 超赞

Paula

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚

6/10 一般

OCTAVIA

满意：员工和服务，清洁度
The room was very nice, clean and spacious. I visited the work out room and was unimpressed. Wanted to do weight lifting-no option for that. In the morning I went to the complimentary breakfast around 8am mostly every option was gone. When I asked the staff will they be refilling. They told me yes and never returned.
2024 年 1 月入住 1 晚

10/10 超赞

Wandaann

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚

10/10 超赞

Doris

2023 年 12 月入住 4 晚

10/10 超赞

Chengyuan

2023 年 12 月入住 2 晚

8/10 还可以

Noble

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very convenient
2023 年 12 月入住 2 晚

6/10 一般

Peggy

与家人出行
满意：客房舒适度，员工和服务
不满意：住宿条件和设施，清洁度
Chicago Christmas
Same type of room as a previous stay and always liked the room as well as service and location. This time there was hair in the bathroom sink and shower as well as a large ball of hair on the floor by the trash can in the bathroom. Also multiple young children in room next door that at 7a-8a ran around in hallway laughing and playing. Pretty hard to sleep with that going on. Also at 11-12 at night you could hear the kids playing through the vents in our bathroom. Aside from that the staff were friendly and the guards were very nice and friendly.
2023 年 12 月入住 4 晚

10/10 超赞

ARNOLD

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Thank you!
2023 年 12 月入住 2 晚

6/10 一般

Steven

与家人出行
满意：清洁度
不满意：服务设施，员工和服务
2023 年 12 月入住 1 晚

10/10 超赞

Gary

满意：清洁度、员工和服务、住宿条件和设施
Everything was exceptional quality. Staff were friendly.
2023 年 12 月入住 2 晚

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
Possible Last Visit
The Homewood Suites side of the Hilton combined Hampton Inn/Homewood Suites building may need to be re-evaluated. Mattress was too hard and the clearances between the bed and the restroom wall is too narrow for a King bed. Room should be a queen or the design should be changed. Breakfast though plentiful is not always quality (burnt sausage, biscuits and overcooked eggs). Other than that, it was an nice experience. ($58.00 for parking should told in advertisement)
2023 年 12 月入住 1 晚

2/10 糟糕

Grace

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Travelocity said you could check in at 18. Allowed me to book everything for my daughter of 18, then wouldn’t let her check in because she wasn’t 21. I had to drive 5hours one way to check my daughter in myself.
2023 年 12 月入住 1 晚
Fred Marshall 于 2023年12月22日 的回复
I'm very sorry for the confusion, but I've double checked and on our travelocity.com site it lists that the minimum checkin age is 21 years old. Additionally, on our hampton.com brand site it also lists the minimum age as 21 years old.If you were told over the phone by travelocity, I would discuss this error with them so they can make any necessary changes or improvements in their processes.

10/10 超赞

Rio

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay !
Awesome stay , Location , better than average breakfast. Warm showers and they clean your room daily . This is my go to hotel . Nice pool
2023 年 12 月入住 2 晚

10/10 超赞

Sharie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice hotel
Lovely hotel close to everything. Parking was pricey, but easy to access. Tasty hot breakfast. We will be back.
2023 年 12 月入住 1 晚