门厅
查看供应情况

关于星程酒店的点评

2 out of 5
星程酒店
2505 Bernice Rd, Lansing, IL

点评

7.8

还可以

10 分 - 超赞。27 条好评，共有 81 条点评" "
8 分 - 还可以。33 条好评，共有 81 条点评" "
6 分 - 一般。8 条好评，共有 81 条点评" "
4 分 - 很差。6 条好评，共有 81 条点评" "
2 分 - 糟糕。7 条好评，共有 81 条点评" "

8.0/10

清洁度

7.8/10

员工和服务

6.2/10

服务设施

7.4/10

住宿条件和设施

7.2/10

环保

点评

8/10 还可以

jeff

满意：员工和服务，清洁度
Staff was nice , Not a bad place , just used . New floor.
2024 年 2 月入住 1 晚
bp 于 2024年04月27日 的回复
Thanks for choosing Starway Inn. Hope you had a great stay with us. Waiting to serve you again!

6/10 一般

Michael

满意：住宿条件和设施
不满意：员工和服务
It is what it is.. a fairly low cost stay..
2024 年 2 月入住 1 晚
bp 于 2024年02月14日 的回复
sorry for inconvenience please let us know how we can improve to make your stay better

10/10 超赞

Luxon

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good djob
2024 年 1 月入住 2 晚
bp 于 2024年02月14日 的回复
thanks for feedback greatly appreciated.

10/10 超赞

Victor javier

2023 年 10 月入住 1 晚

2/10 糟糕

Sean

与家人出行, 商务旅客
满意：服务设施
不满意：清洁度、员工和服务、住宿条件和设施
The black front desk person was great everyone else was trash
BP 于 2023年10月24日 的回复
SORRY FOR INCONVENIENCE SIR, IF YOU CAN HELP ME WITH WHAT WENT WRONG AT HOTEL. THANK YOU

10/10 超赞

Tracy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place for sleep and shower, no frills
The room smelled fresh and linens were clean. It is obviously an older (probably at least 30 years) motel and had some cosmetic changes due to its age and outdoor room entrances. Staff very nice and I thought it was a good deal for $75. It is however, next to the freeway and with the normal aging process and being an outdoor entrance, the rooms are obviously not sound proof. The AC was quiet and efficient. Again, very nice place for bed and shower, no frills.
2023 年 9 月入住 1 晚
BP 于 2023年10月9日 的回复
thanks for review! greatly appreciate!

8/10 还可以

Kelley

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Surprisingly comfortable
For a cheap motel outside Chicago it was amazingly comfortable. Even though it was right off the highway it was quiet. The bed was comfortable and water pressure was great. The restaurant/ bar next door was friendly with good food.
2023 年 9 月入住 1 晚
BP 于 2023年10月9日 的回复
thanks for your review. greatly appreciate.

2/10 糟糕

Hannah

与家人出行
不满意：员工和服务、服务设施、住宿条件和设施
Horrible experience. Staff is so rude. Go somewhere that the staff treats you kindly. Don’t give your money to these people that’s all they care about.
Bp 于 2023年07月26日 的回复
I understand your frustration with this property but we had no confirmation from Expedia to cancel your reservation. We hold your room until next day 11 am. We could sell that room to someone else but we were holding that room as we supposed to. Sorry for any inconvenience.

10/10 超赞

Leann

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Super clean
Travel nurse after 3 weeks of bad hotels I found this one. The bed is comfortable, 4 pillows! Room is super clean. We’re very happy her and will continue to stay here 3 days a week until the contract is over. Thanks for the comfortable, affordable room
2023 年 6 月入住 2 晚
BP 于 2023年07月19日 的回复
THANK YOU FOR YOUR FEEDBACK, GREATLY APPRECIATED.

2/10 糟糕

Lee

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Property lied&still charged me after cancelliing!!
After bring discriminated against, I found Starway Inn and paid ahead of time! This property was filthy snd scary looking, so I let them know I was cancelling before the deadline at 4 p.m. & they still charged me for the property! I would really like my money back, please!
2023 年 6 月入住 1 晚
bp 于 2023年06月12日 的回复
I also talk to expedia and they told me reservation was never cancelled so we hold your room until next morning. charge was done next day morning. you came to hotel and said it was paid for. we are setup as hotel collect. none of our reservation is paid ahead.

10/10 超赞

Paul

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
This a great budget freindly hotel. The staff is nice and room was clean. All facilities worked, what else can you expect for the price? Sure it's an old property and won't win any beauty pageants, but it checked all the boxes for what I needed.
2023 年 5 月入住 2 晚
bp 于 2023年05月22日 的回复
Thank you for your great review. we really appreciate.

6/10 一般

Anthijuan

商务旅客
不满意：住宿条件和设施，员工和服务
Enhance customer service. Better security presence.
2023 年 5 月入住 1 晚
bp 于 2023年05月9日 的回复
thanks for your feedback.

8/10 还可以

Alfred

满意：清洁度
2023 年 3 月入住 1 晚
bp 于 2023年05月9日 的回复
thanks for review! greatly appreciated.

8/10 还可以

Tiffini

满意：清洁度、员工和服务、客房舒适度
Peaceful Weekend
It's a motel. I have no major complaints. I stayed there for a peace of mind, and it was definitely peaceful, no bed bugs, the shower wasn't the best, the freezer wasn't clean, but like I said I got what I came for.
2023 年 1 月入住 3 晚

10/10 超赞

Devonte

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
2022 年 12 月入住 1 晚

10/10 超赞

Ray

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 11 月入住 1 晚

2/10 糟糕

Aki

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
My wife could not stand with the room so we had to walk out. Definitely not recommended for couples stays.
2022 年 10 月入住 1 晚
bp 于 2022年11月14日 的回复
sorry for inconvenience. we could have changed your room. thanks for feedback.

8/10 还可以

brittany

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 10 月入住 1 晚

2/10 糟糕

Zelalem

商务旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I don't recommend for anyone, their disloyalty was shameful, they charged me over 40 bucks cause I checked in 2 hours early, I booked Quinn bed non-smoking but changed to king bed worse than tobacco a weed disgusting smell very disturbing due to that I couldn't turn the heat though it was cold.
2022 年 10 月入住 1 晚
bp 于 2022年11月14日 的回复
check in time is 3pm so if you check in early we do charge early c/i fee.

8/10 还可以

Tekoa

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Pretty good. Actually checked in on Friday, Oct 07. The room wasn't as clean as I expected, but overall the stay was good. We ended up with a different room on Sunday, Oct 09-Oct 10, when we checked out.
2022 年 10 月入住 1 晚

8/10 还可以

Natasha

满意：清洁度、员工和服务、服务设施
The bed was very comfortable. Loved the pillows.
2022 年 9 月入住 1 晚

6/10 一般

PRINCESS

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Quite but uncomfortable
When I checked in the guy was really friendly. When I checked out the lady was rude. She got upset because I asked her for a receipt. The room overall was ok. We could not use the shower or tub faucet because both were broken. The bed was like sleeping on a pile of wood. I had surgery on my spine so the pain I was in the next day was unbearable. It is located in a quite area, but I will not stay there ever again.
2022 年 9 月入住 1 晚

6/10 一般

Mikko

One night
2022 年 8 月入住 2 晚

8/10 还可以

Brian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Much better than my first impression
I was a little worried when I first pulled in because it looked a bit desolate, tucked up under the shadow of a freeway, but the person at the front desk was very friendly and helpful. I ate at the restaurant next to the hotel, which fixed a very fast and tasty fish sandwich and had friendly wait staff. My room was clean - I appreciated the linoleum/hard floor rather than carpet (which tends to hide dirt, grime, more). The TV had analog reception, which meant - or at least seemed to - that the picture quality wasn't great, but I was able to watch "Cloverfield" on HBO without problem. The internet worked just fine. I slept soundly. The only problem in the morning was trying to break open the shampoo packet, which was in a plastic packet like you'd find ketchup in at a fastfood restaurant. But this did not open easily like those do, but rather required me to dry off my fingers and use a key to bust it open. Okay, I may not have the strongest fingers in the world, but this seemed way beyond child proof in terms of difficulty in opening. In the bigger picture, this was a very small thing and I appreciate the fact that they're cutting down on plastic waste by using such packets, even if they have a bit of a design flaw. Overall, solid, restful stay.
2022 年 7 月入住 1 晚

8/10 还可以

KENNETH

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Liked Staff, Check In Was Quick and Easy. Person Who Checked Me In Was Very Pleasant. Checking Out Was Simple, Quick As Well. Room Was Clean. Could've Been a Few More Towels And Soap Bars A Little Bigger. Overall A Pleasant Stay. Thanks
2022 年 6 月入住 1 晚

8/10 还可以

Timothy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Solo
Was comfortable for what I needed.
2022 年 5 月入住 1 晚

8/10 还可以

Jen

满意：客房舒适度，员工和服务
2022 年 4 月入住 1 晚
Bp 于 2022年04月21日 的回复
Thanks for feedback greatly appreciated

8/10 还可以

Marcia

2021 年 12 月入住 1 晚
bp 于 2022年01月31日 的回复
THANKS FOR YOUR FEEDBACK.

10/10 超赞

Courtney

与家人出行
满意：员工和服务，清洁度
Not in the best location but it is right off the highway so convenient for a quick overnight stay. Staff was extremely accommodating and gave us no trouble switching our room when we accidentally booked a smoking room. Rooms are clean with fresh linens.
2021 年 10 月入住 1 晚

2/10 糟糕

Lenore Nyemady

商务旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
NASTY hotel from hell
There was still dirt and grime from the last guest in the tub, there was one flimsy sheet on the bed on the full size bed and a thin threadbare blanket. It looked as if someone had peed in the tiny freezer and it had frozen. This place is disgusting and I'm closing this account because this site recommended it.
2021 年 9 月入住 1 晚

10/10 超赞

almeta

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 8 月入住 2 晚

10/10 超赞

Theresa

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
It was ok
2021 年 9 月入住 1 晚

8/10 还可以

Eric

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Starway motel
Very friendly staff. They go out of their way to make sure you are satisfied with your stay. Very clean rooms.
2021 年 8 月入住 1 晚

8/10 还可以

Theresa

与配偶出行
满意：员工和服务，清洁度
No coffee pot in room
2021 年 8 月入住 1 晚

10/10 超赞

Elizabeth

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Was great for the price.. place to rest your body. Older hotel but very clean. I was stumped at first on how to turn on the shower.. but finally figured it out.
2021 年 8 月入住 1 晚
bp 于 2021年08月21日 的回复
thanks for feedback

4/10 很差

michelle

满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
2021 年 8 月入住 1 晚

4/10 很差

真实旅客

不满意：住宿条件和设施，服务设施
Air con would shut off most of the night so very hot. Run down feel. Unlimited unblocked hard core pornography was a surprise on the tv so beware with children. Smoking allowed so my non smoking room surrounded by smokers
2021 年 6 月入住 1 晚
bp 于 2021年07月6日 的回复
sorry for inconvenience, we will look into ac please let us know which room you stayed in on what day, thank you

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施
2021 年 6 月入住 1 晚
bp 于 2021年07月6日 的回复
thanks for feedback

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 5 月入住 1 晚
bp 于 2021年07月6日 的回复
thanks for feedback

8/10 还可以

Paulesther

满意：员工和服务，清洁度
Will probably stay again
Stay was okay, Nice little motel. could use some updates for furniture & mattress was lumpy but otherwise okay, Staff was nice. There is a dorm fridge & a microwave, I wish there had been a coffee pot. It was a quick trip for me & hubby. It will do for the price & cleanliness.
2021 年 5 月入住 2 晚
bp 于 2021年07月6日 的回复
thanks for feedback we appreciate.

10/10 超赞

Michael

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 4 月入住 1 晚
bp 于 2021年05月20日 的回复
Thanks for feedback

10/10 超赞

Marlow

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2021 年 3 月入住 2 晚
bp 于 2021年05月20日 的回复
Thanks for feedback

4/10 很差

Rajan

不满意：员工和服务、住宿条件和设施、客房舒适度
clean what they have. but feel like all old.
2021 年 3 月入住 2 晚
bp 于 2021年05月20日 的回复
Thanks for feedback

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Always treated well!!
2021 年 3 月入住 1 晚
bp 于 2021年05月20日 的回复
Thanks for feedback

10/10 超赞

Michael

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 9 月入住 1 晚

8/10 还可以

Edwin

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
Clean neat and comfortable quite
2020 年 8 月入住 2 晚

8/10 还可以

Edwin

满意：清洁度、员工和服务、客房舒适度
2020 年 5 月入住 2 晚

10/10 超赞

真实旅客

满意：员工和服务
What you would expect for the price.
2020 年 6 月入住 1 晚
BP 于 2020年07月13日 的回复
THANKS FOR FEEDBACK

10/10 超赞

Karen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Clean and good service. Room service was extremly fast and efficient. Beds were a little worn down but the pillows were fluffy and soft. Next door to a local pub. Within a mile of food and stores. 30-40 min drive to downtown chicago depending on traffic.
2020 年 7 月入住 2 晚
BP 于 2020年07月13日 的回复
THANKS FOR YOUR FEEDBACK

4/10 很差

Troy

满意：住宿条件和设施，员工和服务
不满意：清洁度
2020 年 5 月入住 1 晚
BP 于 2020年07月13日 的回复
PLEASE LET US KNOW WHAT WE CAN CHANGE AT THIS MOTEL WE WILL TRY WORKING ON IT THANKS