Comfortable and spacious room, good location
Cleanliness can be improved, washbasin drained slowly. Saw some debris on edge of cupboard, and hair of previous occupier.
The fan next to the window was noisy though I managed to sleep still
真实旅客
2024 年 5 月入住 4 晚
10/10 超赞
MIN
2023 年 8 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
不错
MIN
2023 年 8 月入住 1 晚
8/10 还可以
aleesha
2025 年 7 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I have stayed here twice and Loved it!
aleesha
2025 年 6 月入住 1 晚
10/10 超赞
Karen
与家人出行
2025 年 7 月 30 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful location with lovely views. Steps to the River walk! Friendly staff, impeccably clean.
Karen
2025 年 7 月入住 3 晚
4/10 很差
Allison
与配偶出行
2025 年 7 月 30 日
满意:员工和服务
Noisy hotel, elevator is loud and could be heard all hours of the night.
Allison
2025 年 7 月入住 2 晚
8/10 还可以
Jasmine
与配偶出行
2025 年 7 月 29 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
It was stains on the ceiling and as well as the bathroom had stains all in the shower like it's mold
Jasmine
2025 年 7 月入住 2 晚
10/10 超赞
Winnie Kawai
团体旅客
2025 年 7 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
nice location. Walkable to all major attractions.
Winnie Kawai
2025 年 7 月入住 3 晚
2/10 糟糕
Nadia
与家人出行
2025 年 7 月 29 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This review is specific for the front desk staff* Room was filthy! The bathroom sink was dirty has mold all around. The shower wasn’t draining. The bath tub shower had very low pressure. The air conditioner unit was absolutely disgusting and full of dust grossly visible inside around the vent looks like it has not been cleaned in years. I asked twice to be moved to another room the front desk lady Lucila was very rude didn’t greet me and was giggling and talking to other employees. When I explained to her the issue she refused to change my room. They eventually sent someone to my room to fix the issue with sink and shower head. The sink issue still continued after he left. The following day I woke up coughing from the dust. There was also a large spill from a drink in my hallway I had stopped at the desk before I left for dinner and notified Lucila and also showed her pictures. When I came back 4 hours later the spill was still there. Had to notify the front desk again of course she wasn’t there it was another employee he immediately called someone to clean it. Front desk staff here does not care at all about customer service, customer concerns or cleanliness of the rooms. Staff at the bar/dining area were all great and helpful.
Nadia
2025 年 7 月入住 3 晚
10/10 超赞
Victoria
与配偶出行
2025 年 7 月 29 日
满意:住宿条件和设施
The breakfast buffet was our favorite part just about everything was offered only thing missing was biscuits and gravy! The staff was amazing, hotel was excellent
Victoria
2025 年 7 月入住 2 晚
10/10 超赞
Ian
与配偶出行
2025 年 7 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
They kept it simple with the parking. People were friendly. One elevator was down. That was the only problem. 15th floor up.
Ian
2025 年 7 月入住 2 晚
10/10 超赞
Godfred,Tema
与配偶出行
2025 年 7 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good
Godfred
2025 年 7 月入住 2 晚
10/10 超赞
Amanda
与家人出行, 团体旅客
2025 年 7 月 28 日
满意:清洁度、员工和服务、服务设施
Loved the property breath taking views
Amanda
2025 年 7 月入住 2 晚
10/10 超赞
Scott
与家人出行
2025 年 7 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Nice hotel in convenient area to get around Chicago
Scott
2025 年 7 月入住 5 晚
6/10 一般
Maggie
2025 年 7 月 27 日
满意:清洁度、员工和服务、住宿条件和设施
Parking here is
Maggie
2025 年 7 月入住 1 晚
10/10 超赞
mike
与配偶出行, 团体旅客
2025 年 7 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It was above my expectations for sure
mike
2025 年 7 月入住 2 晚
10/10 超赞
Ronett
2025 年 7 月 26 日
满意:清洁度、员工和服务、住宿条件和设施
Great
Ronett
2025 年 7 月入住 3 晚
8/10 还可以
George
与家人出行
2025 年 7 月 23 日
满意:清洁度、员工和服务、服务设施
George
2025 年 7 月入住 4 晚
10/10 超赞
PATRICIA DENISSE
与家人出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
.
PATRICIA DENISSE
2025 年 7 月入住 6 晚
10/10 超赞
leah
2025 年 7 月 22 日
满意:住宿条件和设施,清洁度
wonderful
leah
2025 年 6 月入住 3 晚
10/10 超赞
Joshua
与家人出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Evrything
Joshua
2025 年 7 月入住 2 晚
10/10 超赞
Kelli Neal
与家人出行
2025 年 7 月 22 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
N/A
Kelli Neal
2025 年 7 月入住 3 晚
10/10 超赞
Roshonda
团体旅客
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location and nice staff!
Roshonda
2025 年 7 月入住 3 晚
10/10 超赞
Jerry
与配偶出行
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was proffesional and very helpful. Would stay again.
Jerry
2025 年 7 月入住 2 晚
6/10 一般
Melissa
与家人出行
2025 年 7 月 21 日
满意:清洁度、服务设施、住宿条件和设施
The property is generally very nice and the rooms were decent. We had a nice view of the city. Beds are pretty soft and not very comfortable for two people.
Breakfast not included and is insanely expensive! The elevators are a pain and there is not a restroom available in or near the lobby! You have to take the elevator up to the fifteenth floor for a bathroom and the elevators are often extremely busy and not available. God forbid you actually truly need to go to the bathroom!!
Most of the employees at the “front desk” are not very helpful, although there were exceptions. It was nice to encounter an individual who actually wanted us to have a good time and to feel welcome.
Pool is nice but the floor is slick, so be careful!!
We just weren’t overly impressed