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"Wonderful service ~ big thank you to Ami at the front desk. The hotel was clean and comfortable. The breakfast buffet was outstanding. "

"Staff was really attentive and nice. Went over everything with us and welcomed us at the door with tea and sweets."

"Room was spacious and well appointed with a great view of Mt Fuji. The bathroom was large with an oversized tub. The hotel feels high end even though it’s beside an amusement park. The free bus stops right outside and takes you into town to experience Mt. Fuji, Lake Kawaguchi and many restaurants. We did not eat at the hotel so have no insight into the restaurant."

"Love this hotel, very very good view of Mt Fuji (from balcony, as well as common area next to breakfast place)! the breakfast was AWESOME! Overall vibe is very chill kind + it is on hill top! awesome! didnt get to try onsen, did most of my relaxation in hotel bathtub. Heard that the reviews for natural onsen (indoor and outdoor) are superb here!!!! Will try the onsen the next time round. Location wise right next to the lake, did a easy walk around ◡̈ cheers! "

"The staff are polite and helpful."

"Courteous staff and clean rooms. Wish we stayed longer!"

"Very helpful staff and wonderful facilities."

"The service is great"

"Perfect for the Shinkansen. My room had a great view over the city, it was extremely clean and spacious. The hotel staff that I interacted with were all very welcoming and professional. Would very happily stay here again in Nagoya. "