Altos Church of Altos Hotels

"Super cute, comfy, beautiful property and wildlife. Clean and maintained. Our sink didn’t drain, we called to fix it. Never happened. Service definitely could improve. Not a service based property. Lots of “no” answers because they can’t be bothered to help. We were alone in the bar and still we had to jump through hoops to get a room service snack to be allowed at the pool area. In the end we were told yes by one person and no by another. We ate it there anyway. Gondwanda glass bottled water was available in the rooms but could not be offered in the bar or restaurant. No agua con gas available at the bar but you could have it in the restaurant. Bartender made no efforts for better service. Lazy. A dual massage was booked and one person got over an hour and the other got under an hour. Inconsistent service. The rest was amazing. Just don’t expect anything above asi no más for service unless you make a fuss. The check in girls and cleaning ladies were great. Went out of their way to help make the stay great. "

"Le falta carisma a los empleados. En el restaurante solo había 1 mesero y estaba casi lleno. Los ascensores son lentos y cuando hay grandes grupos haciendo check in es imposible subir a las habitaciones. A pesar de tener estacionamiento, se lo cobran a los huéspedes. "

"Stayed a week. Great breakfast. Good staff. Clean and new. 15 min walk to the malls, or cheap uber ride. "

"Good location.Room was clean and comfortable. Staff was very polite and helpful despite limited ability to speak English. The staff at reception were very helpful, they even tried to contact our airlines and airport. "

"All good, no problems. Thanks!"

"The service was attentive. We had some issues, but they were handled with care by the staff. We appreciated it. "

"Excelente "

"I booked this hotel based on reviews and pictures. Unfortunately the location, conditions, cleaneness and access to the hotel are terrible to the point that the night we arrived we looked for a different place, checking out first thing in the morning. I would not recommend this hotel to any foreigner used to basic standards. Only plus of the place was the staff friendliness and good customer service."

"An amazing place with stunning views from both our cabin and the common areas. Service was great and I look forward to visiting again soon. "