「This is THE hotel to stay at Zhangjiajie. The staff are extremely helpful with all ticket bookings and will plan your trip for you. They are also very friendly and will give you the best experience possible during your stay at Zhangjiajie.」
「The bed was so soft, and the room was clean — not fancy at all, but super comfortable. They even have an iron, washing machine, dryer, and a small gym. Right after I booked, Jay reached out, added me on WhatsApp, sent me maps, made a whole itinerary, and booked all my tickets. Everything went super smoothly. I ran into some other travelers along the way, and the next day they couldn’t get into the parks because they didn’t book in advance — made me so glad I had Jay’s help. The rooftop terrace...
「We had room 301. Amazing views but the treadmill didn't work. The room was very clean and had a nice platform to drink tea and enjoy the views. There is also a jacuzzi to enjoy. The room is very big and spacious.」
「I had received great service and extra help from one of the front counter host, named "Iris" at this hotel. Iris constantly survey the lobby area to see if any guest wuld need help and she tides up the front hotel area keeping it clean when she is not working at the front guest counter. When I was having eSIM and phone trouble unable to connect to connect to DiDI or Alispay, she came over and offered her help to set my phone up to correct WiFi and Data Roaming settings. She also helped me to...
「Convenient with good location to the East Gate of Zhangjiajie National Park.
Best to eat at restaurants on the other side of the bridge, we found the one that was close by offers substandard food at exorbitant prices.」
「We had a wonderful and relaxing stay at Serenity Hotel. The atmosphere was peaceful and comfortable, making it a perfect place to unwind after a busy day of sightseeing. The staff were very friendly, helpful, and attentive throughout our stay. Everything felt welcoming and well taken care of. We truly enjoyed our time here and would happily stay again!
Mountain view from bed every morning was a big plus !
Taxi was never a problem. Only few minutes to wait every time.」