外观

关于辛辛那提城万豪春丘酒店的点评

3 out of 5
辛辛那提城万豪春丘酒店
610 Eden Park Drive, Cincinnati, OH

点评

8.6

超赞

10 分 - 超赞。538 条好评,共有 1001 条点评" "
8 分 - 还可以。296 条好评,共有 1001 条点评" "
6 分 - 一般。96 条好评,共有 1001 条点评" "
4 分 - 很差。48 条好评,共有 1001 条点评" "
2 分 - 糟糕。23 条好评,共有 1001 条点评" "

9.0/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Bill

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2022 年 6 月入住 1 晚
Frank - General Manager 于 2022年06月13日 的回复
Thank you for the great review! We appreciate you staying with us.

8/10 还可以

Elizabeth

满意:住宿条件和设施,员工和服务
2024 年 5 月入住 1 晚

10/10 超赞

Jason

满意:清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚
Frank A, General Manager 于 2024年05月6日 的回复
Thank you for the great rating! We hope to see you again soon.

8/10 还可以

Stacy

与家人及幼儿出行, 与家人出行, 商务旅客
满意:服务设施
All employees was nice .. only issue I had was at midnight I asked for some dry cereal for my 3yr old autistic granddaughter cause she wouldn’t eat anything an they told me no , we had to wait till breakfast.. other than that it was nice clean an everyone else friendly an went above an beyond
2024 年 4 月入住 1 晚
Frank A, General Manager 于 2024年05月6日 的回复
We're happy to hear your kind words about our friendly team. I apologize that cereal was not available outside of the breakfast kitchen hours. We look forward to welcoming you again soon!

10/10 超赞

James

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Hotel staff was highly accommodating when I asked to move up my check-in time, as well as assigning a room with a bathtub. All surfaces clean, the room was large, clean and stocked with the essentials. I WILL be coming back next time I have a lengthy layover with Amtrak or Greyhound.
2024 年 4 月入住 1 晚
Frank A, General Manager 于 2024年04月30日 的回复
We appreciate you taking the time to share your experience with us. We're located close to the Amtrak station (an architectural gem in our city) and the Greyhound terminal which makes us a great fit for a long layover. I hope you had a change to explore our neighborhood while you were here. We'll see you soon!

2/10 糟糕

Shirley

不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Complained twice about the tv. First time no netflix and guide was showing shows for 4/12/24 @ 10AM even though we were staying 4/13/24 @ 4pm. Someone came up and and tried to fix it but didnt still no Netflix and still showing 4/12/24. She said she wld get back with us fast forward 8pm called down to get tv provider so we cld have correct guide but front desk said we cldnt find online and she wld call us back after trying to correct on her end...fast forward to 10pm no call and still no tv. Never staying at Marriott again
2024 年 4 月入住 1 晚
Frank A, General Manager 于 2024年04月30日 的回复
Thank you for sharing the details of your stay with us. I apologize for the issue and lack of follow-up by our team. We know how important it is to be able to watch your favorite shows at the end of the day and apologize for the TV issues. We know this was frustrating but hope to have the opportunity to earn your trust on your next visit.

10/10 超赞

Kayla

2024 年 4 月入住 2 晚
Frank A, General Manager 于 2024年05月6日 的回复
We appreciate you taking the time to rate your stay with us. We're looking forward to your next visit!

8/10 还可以

Cathleen

2024 年 4 月入住 1 晚
Frank A, General Manager 于 2024年04月30日 的回复
Thank you for rating your stay with us. It looks like we had a bit of room for improvement and look forward to exceeding your expectations on your next trip.

10/10 超赞

Jessica

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Frank A, General Manager 于 2024年04月30日 的回复
Thank you for the perfect score! We're already excited to welcome you back for another one soon!

8/10 还可以

Joseph A

满意:员工和服务
It was om
2024 年 3 月入住 1 晚
Frank A, General Manager 于 2024年04月30日 的回复
Thank you for the review. If you would like to provide additional details of your stay please reach out to the hotel directly.

8/10 还可以

Lynsey,Williamsville

满意:员工和服务
2024 年 3 月入住 1 晚
Frank A, General Manager 于 2024年04月30日 的回复
We appreciate you rating our hotel and hope to see you again soon!

10/10 超赞

Franklin

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Frank A, General Manager 于 2024年04月30日 的回复
We greatly appreciate you taking the time to rate your experience at our hotel. We hope to see you again soon!

10/10 超赞

Allyson,Muncie

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed 1 night with family and we had a wonderful time!! Staff are phenomenal!!
2024 年 3 月入住 1 晚
Frank A, General Manager 于 2024年04月1日 的回复
Thank you for your kind words! We're thrilled to hear you had a fantastic stay. We look forward to your next visit.

8/10 还可以

Michael

满意:清洁度、员工和服务、住宿条件和设施
Pool
2024 年 3 月入住 3 晚
Frank A, General Manager 于 2024年04月1日 的回复
We appreciate you taking the time to review your stay with us. We look forward to welcoming you again soon.

10/10 超赞

katie

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚
Frank A, General Manager 于 2024年04月1日 的回复
Thank you for taking the time to rate your experience with us! We love hearing that we exceeded the expectations of our guests and look forward to welcoming you again soon.

6/10 一般

Kristin

满意:员工和服务
不满意:清洁度
The staff was outstanding. Kind and very helpful. The room was gross and dirty. Very dusty, stained couch, trash under the pull out.
2024 年 3 月入住 1 晚
Frank A, General Manager 于 2024年04月1日 的回复
Thank you for the feedback. It has been shared with our housekeeping team to ensure it is corrected moving forward. I apologize for the cleanliness issues and appreciate your kind words about our team. Come back to visit us again soon!

10/10 超赞

Loren,Newburgh

满意:清洁度、员工和服务、住宿条件和设施
Facilty was good....some small repairs or updates needed.
2024 年 3 月入住 2 晚
Frank A, General Manager 于 2024年04月1日 的回复
Thank you for the feedback, we look forward to your next visit and will focus on small repairs between now and then. See you soon!

10/10 超赞

Dave

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It's a lovely hotel to stay in. The staff was nice, and the spacious room was very accommodating.
2024 年 3 月入住 4 晚
Frank A, General Manager 于 2024年04月1日 的回复
Thank you for your kind words. We enjoy taking care of our guests and ensuring they all have a pleasant stay. Be sure to visit us again soon!

10/10 超赞

Joy

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great experience and service!
2024 年 3 月入住 3 晚
Frank A, General Manager 于 2024年04月1日 的回复
Thank you for the perfect rating. We love knowing how much our guests appreciate our efforts to provide a clean and welcoming place to stay. See you on your next visit to Cincinnati!

10/10 超赞

Amanda

满意:住宿条件和设施,员工和服务
Friendly staff, clean rooms, comfy beds
2024 年 3 月入住 1 晚
Frank A, General Manager 于 2024年04月1日 的回复
Thank you for the great feedback, we hope to see you again soon.

10/10 超赞

JESSIE,Newport

2024 年 3 月入住 1 晚
Frank A, General Manager 于 2024年04月1日 的回复
Thank you for the great rating, we hope to welcome you again soon.

10/10 超赞

Bessie

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I loved the staff greeting and giving us the info we needed! Very kind
2024 年 3 月入住 1 晚
Frank A, General Manager 于 2024年04月1日 的回复
Thank you, our team is one of the most loved in the city (self-proclaimed) and we're happy to hear you'd agree. We look forward to welcoming you again soon.

8/10 还可以

Matthew

满意:清洁度、员工和服务、住宿条件和设施
Clean, spacious and location convenient. This hotel was a relaxing experience I would recommend to anyone.
2024 年 3 月入住 2 晚
Frank A, General Manager 于 2024年03月6日 的回复
We appreciate the great review and are always excited to hear how much our guest enjoy their time with us. We look forward to welcoming you again soon.

10/10 超赞

Pamela,Homestead

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent and around the corner from my office. Note: their beds are very firm. Good firm for seniors. Thank you.
2024 年 2 月入住 1 晚
Frank A, General Manager 于 2024年02月28日 的回复
Thank you for the 5 star review! We're glad you found the hotel comfortable and convenient to your office. We look forward to your next visit!

2/10 糟糕

Angeline

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Multiple cars that were parked in the hotel’s parking lot were broken into in the middle of the night- they broke in by shattering the side windows of cars. No security cameras in parking lot.
2024 年 1 月入住 1 晚
Frank A. General Manager 于 2024年02月14日 的回复
Thank you for taking the time to review your stay with us. I apologize for the incident that took place during your stay, unfortunately it was outside of our control. Please know this was an isolated incident and is not the norm for our property.

8/10 还可以

Ted

满意:员工和服务,清洁度
2024 年 1 月入住 2 晚
Frank A, General Manager 于 2024年02月1日 的回复
Thank you for taking the time to share your experience with us. We look forward to welcoming you again soon!

10/10 超赞

Betty

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Frank A, General Manager 于 2024年02月1日 的回复
We appreciate you rating your time with us. We're glad to hear it was perfect. We hope to see you again soon!

10/10 超赞

Danielle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Frank A, General Manager 于 2024年02月1日 的回复
Thank you for the perfect rating, it's always great to hear how much our guests enjoy their time with us. We hope to see you again soon!

10/10 超赞

Toni MacDonald

满意:清洁度
2024 年 1 月入住 1 晚
Frank A, General Manager 于 2024年02月1日 的回复
Thank you for the perfect score, we appreciate you taking the time to rate your experience with us. We're excited for your next visit.

10/10 超赞

Hope

满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 1 晚
Frank A, General Manager 于 2024年02月1日 的回复
We appreciate the great rating, we're already looking forward to your next visit!

10/10 超赞

Larry

团体旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Frank A, General Manager 于 2024年01月8日 的回复
Thank you for the prefect rating! We're thrilled to see you enjoyed your stay with us. We hope to see you again on your next visit to Cincinnati!

10/10 超赞

Deborah

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice
Nice trip there
2023 年 12 月入住 2 晚
Frank A, General Manager 于 2024年01月8日 的回复
Thank you for taking the time to rate our hotel. We look forward to welcoming you again soon.

10/10 超赞

Pam

满意:清洁度、员工和服务、住宿条件和设施
Our room had an odd layout, so I was skeptical when I first walked in. But it turned out comfortable and we slept well.
Frank A, General Manager 于 2024年01月8日 的回复
Thank you for the review. Our all-suite hotel provides larger rooms with a separate space for sleeping and working. Our split bathroom design allows for two people to get ready for the day at one time privately. We look forward to seeing you again soon

10/10 超赞

真实旅客

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Stay was great, breakfast could have been better— eggs were rubbery but overall good stay
2024 年 1 月入住 3 晚
Frank A, General Manager 于 2024年01月8日 的回复
Thank you for the great rating. I apologize that the eggs were below your standard and will certainly share your feedback with the kitchen team. We hope you will give us another opportunity should you find yourself in our area in the future.

10/10 超赞

Ligia

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Frank A, General Manager 于 2024年01月4日 的回复
Thank you for the perfect score! We hope to see you again in the near future.

10/10 超赞

Lyndia

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pretty Decent Facility
The property was clean, rooms were well maintained and the breakfast was pretty good. Attendant kept area clean and stocked. Front desk staff and housekeepers were nice. Overall the stay was pretty good. My only complaint is that the pool was filty. It was so nasty and cloudy that you couldn't see the bottom. I refused to allow my children to swim in that swamp! I should have addressed the pool issue with the staff, but there were others who chose to swim regardless of the state of the pool, so I decided not to be the one to complain.
2023 年 12 月入住 3 晚
Frank A, General Manager 于 2024年01月4日 的回复
Thank you for taking the time to share your experience with us. I apologize that the pool was cloudy, that is a very rare case for us as it is checked by our maintenance team multiple times each day to ensure it is safe for all of our guests. We look forward to hosting your family again in the future.

8/10 还可以

Mya

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Frank A, General Manager 于 2024年01月4日 的回复
We appreciate you taking the time to share your experience with us. It looks like we have some room for improvement, I apologize that we were unable to exceed your expectations. We look forward to your next visit.

10/10 超赞

Leyanis

满意:住宿条件和设施,员工和服务
2023 年 12 月入住 2 晚
Frank A, General Manager 于 2024年01月4日 的回复
We appreciate you taking the time to rate your stay with us. We're looking forward to your next visit!

10/10 超赞

Josiah

满意:清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚
Frank A, General Manager 于 2024年01月4日 的回复
Thank you for rating your stay with us. We look forward to seeing you again soon.

10/10 超赞

Hannah

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
location, cleanliness, and breakfast!
2023 年 12 月入住 1 晚
Frank A, General Manager 于 2024年01月4日 的回复
Thank you for taking the time to share your experience with us! We're glad you found our location perfect and the cleanliness and complimentary breakfast exceeded your expectations. We hope to see you again soon!

10/10 超赞

Claudia

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Frank A, General Manager 于 2023年12月21日 的回复
Thank you for rating our hotel! We appreciate you and look forward to seeing you on your next visit to Cincinnati.

10/10 超赞

Anthony

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Pleasure
Nice place friendly staff beds were nice. Rooms were nice. The scrambled eggs could use a little seasoning. Good location would stay there again.
Art steps
 Sign museum
2023 年 12 月入住 2 晚
Frank A, General Manager 于 2023年12月21日 的回复
Thank you for the perfect score! It sounds like you had a great time with us and visited some of our amazing neighbors as well. We look forward to welcoming you again soon.

10/10 超赞

Donna

与家人出行
满意:住宿条件和设施,员工和服务
Everything was wonderful.
2023 年 12 月入住 1 晚
Frank A, General Manager 于 2023年12月21日 的回复
Thank you for taking the time to review your stay with us. We're thrilled to hear you thought it was wonderful and look forward to seeing you again soon!

10/10 超赞

Amy

满意:住宿条件和设施,服务设施
Made a late reservation. Front desk staff was welcoming and got us to our room quickly. This was our first Marriott stay. We’ll come back.
2023 年 11 月入住 1 晚
Frank A, General Manager 于 2023年11月30日 的回复
Thank you for the perfect score! We're gald we could accommodate your last minute reservation and look forward to seeing you again soon.

10/10 超赞

Diana

与家人及幼儿出行, 与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
had a great stay here. beds were comfortable
2023 年 11 月入住 1 晚
Frank A, General Manager 于 2023年11月29日 的回复
Thank you for rating our hotel. We're always glad to hear how much our guests love their visits with us. We hope to see you again soon!

6/10 一般

Lisa,Pittsburgh

满意:员工和服务、服务设施、住宿条件和设施
Staff was nice. I was told a pull out couch and ended up being a single trundle that was dirty with a pad on it not encompassing the mattress.
2023 年 11 月入住 1 晚
Frank A, General Manager 于 2023年11月29日 的回复
We appreciate you taking the time to share your experience with us. I apologize for the cleanliness issue you experienced with us. This is certainly not the norm for our hotel and I will share your comments with the housekeeping team. We hope you will give us another opportunity should you find yourself back in our area.

6/10 一般

Sally

满意:员工和服务,清洁度
Nice hotel….room design good with desk and couch, but poor lighting diminished its attractiveness. Second WC royo and vanity also unique, but pendant light over sink was cute but not efficient. TV did not work…..had the wrong remote. Shower flow was good, but its design is the kind that you have to turn it on and adjust it while getting wet in some fashion. Could’ve been one of the better rooms except for these issues.
2023 年 11 月入住 1 晚
Frank A, General Manager 于 2023年11月29日 的回复
Thank you for taking the time to share your experience with us. I apologize for the burned out bulb in the pendant light. Our split bathrooms are great for families as they allow two people to get ready privately. We look forward to your next visit.

10/10 超赞

Leanne

满意:清洁度、员工和服务、住宿条件和设施
The rooms were great!
2023 年 10 月入住 2 晚
Frank A. General Manager 于 2023年10月25日 的回复
We appreciate you taking the time to rate our hotel. We're glad you had a perfect stay! Come back to see us again soon.

6/10 一般

ANDRA

团体旅客
满意:员工和服务
2023 年 10 月入住 1 晚
Frank A. General Manager 于 2023年10月16日 的回复
Thank you for taking the time to rate your stay with us. It looks like we failed to exceed your expectations and for that I apologize. If you would like to provide additional feedback on your stay please reach out to the hotel directly.

10/10 超赞

Ashley

满意:清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 3 晚
Frank A. General Manager 于 2023年10月16日 的回复
Thank you for the 5 star rating! We hope to see you again soon.