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Real Inn Ciudad Juárez by the USA Consulate

4.0 star property
Travelers enjoy international cuisine at Stock Cafe or relax poolside under sunny skies at this eco-certified hotel near El Paso County Coliseum

Choose dates to view prices

Real Inn Ciudad Juárez offers a peaceful retreat with eco-friendly luxury and practicality. The Stock Cafe serves international dishes all day. Enjoy the outdoor pool with sun loungers. Guests appreciate free WiFi, helpful staff, and convenient dry cleaning services.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
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About this property

Real Inn Ciudad Juárez by the USA Consulate

  • Upscale hotel near American Consulate
  • Located close to Ysleta–Zaragoza International Bridge and El Paso County Coliseum, Real Inn Ciudad Juárez by the USA Consulate provides a terrace, dry cleaning/laundry services and a bar. The on-site international cuisine restaurant, Stock Cafe, offers breakfast, lunch and dinner. Free in-room WiFi is available to all guests, along with a health club and a business centre.
  • Additional perks include:
    • An outdoor pool, along with sunloungers
    • Free self-parking
    • Buffet breakfast (surcharge), a free local area shuttle and a front desk safe
    • ATM/banking services, smoke-free property and a banquet hall
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 146 rooms include comforts such as premium bedding and laptop-compatible safes, as well as thoughtful touches such as free WiFi and air conditioning.
  • Other conveniences in all rooms include:
    • Bathrooms with rainfall showers and free toiletries
    • 32-inch TVs with satellite channels
    • Wardrobes/cupboards, daily housekeeping and desks

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately MXN 324 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

This property does not have any lifts
A car is recommended for transport to and from this property
Children under 12 years old are not allowed in the swimming pool or health club without adult supervision

Frequently asked questions

Does Real Inn Ciudad Juárez by the USA Consulate have a pool?

Yes, this property has an outdoor pool.

Is Real Inn Ciudad Juárez by the USA Consulate pet-friendly?

No, pets are not allowed at this property.

How much is parking at Real Inn Ciudad Juárez by the USA Consulate?

Self-parking is free at this property.

What time is check-in at Real Inn Ciudad Juárez by the USA Consulate?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Real Inn Ciudad Juárez by the USA Consulate?

Checkout is at noon.

Where is Real Inn Ciudad Juárez by the USA Consulate located?

Situated in the business district, this hotel is 1.5 mi (2.4 km) from American Consulate, and within 9 mi (15 km) of Ysleta–Zaragoza International Bridge and El Paso Museum of Art. El Paso Museum of History and El Paso County Coliseum are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.8

Good

7.6

Cleanliness

7.4

Amenities

8.2

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 546 out of 1155 reviews
Rating 8 - Good. 221 out of 1155 reviews
Rating 6 - Okay. 155 out of 1155 reviews
Rating 4 - Poor. 93 out of 1155 reviews
Rating 2 - Terrible. 140 out of 1155 reviews

Reviews

Verified

8/10 Good

Victor A

Liked: Cleanliness
Well located near all you need
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor pool was amazing, staff was phenomenal. Food was delicious.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Hazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such an amazing experience! The staff they were very nice people! Would definitely recommend and I will be coming back!!
Stayed 2 nights in Aug 2025
Verified

8/10 Good

Ilda

Liked: Cleanliness, amenities, property conditions & facilities
Staff was nice, bellboys awesome
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant day and the staff were easy-going
Stayed 7 nights in Jul 2025
Verified

10/10 Excellent

Gerardo

Liked: Cleanliness, amenities, property conditions & facilities
My experience is so good
Stayed 1 night in Jul 2025
Verified

4/10 Poor

gisela

Disliked: Property conditions & facilities
Conveniently close to airport. AC was not working, restroom was not clean, bed was uncomfortable.
Stayed 1 night in Jun 2025
Verified

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Building needs a facelift and they need new towels, pillows and bedding. Power outages was beyond hotel control. It was an auto accident that knocked out power. However, there was no hot water for approximately 36 hours that was very uncomfortable. However, the entire staff was fantastic!! Housekeeping was quick, friendly and patient. The front desk, room service, and maintenance people were quick to respond, and had great attituds
Stayed 4 nights in Oct 2025
Verified

6/10 Okay

daniel

Disliked: Cleanliness, amenities, property conditions & facilities
Our stay was fine the room was kind of dirty and the pool area was out of service. The bar downstairs was really dirty and took a while before we got served. The breakfast buffet was good tho.
Stayed 1 night in May 2025
Verified

2/10 Terrible

Crystal

Disliked: Cleanliness, amenities
Pool was clean. Room was really dirty staff was really nice, but told me they would change me rooms and they never did. Kinda just told me to shut me up after complaining about how dirty and stinky the room was. Shower and restroom was even worse.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Armando at the front desk is the best! Friendly and very professional, the others should learn from this man! They don't look very happy to be there.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Timoteo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, conveniently located near the airport
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is good little pricey our bed was nice and confort
Stayed 3 nights in Jul 2025
Verified

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente lugar
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Emanuel

Liked: Cleanliness, amenities, property conditions & facilities
Wonderful
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kuko

Liked: Cleanliness, staff & service, property conditions & facilities
Nice n safe
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Sergio

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Building in genetal is very dated!!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

melesio

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 1 night in Sep 2025
Verified

8/10 Good

Adriana

Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 3 nights in Aug 2025
Verified

6/10 Okay

jaime

Liked: Staff & service
Disliked: Property conditions & facilities
Its outdated with terrible wall finishesi could get tge same service in a cheap american hotel
Stayed 3 nights in Oct 2025
Verified

8/10 Good

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better prices on the bar
Stayed 3 nights in Aug 2025
Verified

2/10 Terrible

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
I had to cancel my reservation due to flooding.
Stayed 3 nights in Sep 2025