Poor reception attitude at the front desk!Terrible reception!Worst front desk I've ever seen!
HUI
2023 年 12 月入住 1 晚
2/10 糟糕
SUJANE
2022 年 9 月 20 日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
SUJANE
2022 年 9 月入住 4 晚
10/10 超赞
Yang
2019 年 1 月 10 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Yang
2019 年 1 月入住 1 晚
6/10 一般
rupeshkumar
2025 年 7 月 28 日
不满意:住宿条件和设施,员工和服务
Room booked under may name was allocated to some other person without checking proper documents and details by staff. At the time of our checking other staff member allocated same room with two keys, found someone’s luggage is already there. The staff is on duty smart enough, cross checked all our details and finally allocated different room and transferred charged payment on our room
rupeshkumar
2025 年 7 月入住 1 晚
6/10 一般
SAW PHO
与家人及幼儿出行
2025 年 7 月 26 日
Floor carpet need to change
SAW PHO
2025 年 7 月入住 2 晚
2/10 糟糕
Belal
与家人及幼儿出行
2025 年 7 月 26 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn't like anything at all
Belal
2025 年 7 月入住 1 晚
8/10 还可以
JODY,New Castle
与配偶出行
2025 年 7 月 20 日
满意:员工和服务
The staff were very b friendly.
The property and room were run down. Clean enough but not great.
JODY
2025 年 7 月入住 1 晚
10/10 超赞
Aaliyah
2025 年 7 月 19 日
满意:清洁度、服务设施、住宿条件和设施
Good choice
Aaliyah
2025 年 7 月入住 1 晚
8/10 还可以
Deattrya
与家人及幼儿出行
2025 年 7 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
N/A
Deattrya
2025 年 7 月入住 1 晚
10/10 超赞
Aaliyah
2025 年 7 月 7 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice place everything close by and nice rooms
Aaliyah
2025 年 7 月入住 1 晚
8/10 还可以
Robert
商务旅客
2025 年 6 月 25 日
满意:住宿条件和设施,服务设施
No hot water but it was a hot day anyway, so I didn’t mind.
Robert
2025 年 6 月入住 1 晚
10/10 超赞
Douglas
2025 年 6 月 23 日
No issues at all, everything went smoothly
Douglas
2025 年 6 月入住 1 晚
6/10 一般
Eileen
与家人出行
2025 年 6 月 22 日
满意:员工和服务
不满意:清洁度
The hotel interior was not well kept, floors were dirty and the room smelled similar to a wet dog. Quite outdated and in need of complete renovation
Eileen
2025 年 6 月入住 1 晚
8/10 还可以
Kimberly
与配偶出行
2025 年 6 月 19 日
满意:清洁度
Front desk employee was very accommodating.
Kimberly
2025 年 6 月入住 1 晚
2/10 糟糕
Heather
与家人出行
2025 年 6 月 16 日
不满意:清洁度、服务设施、住宿条件和设施
The front desk was not welcoming, and the hotel had a weird smell to it. However the room didnt have the smell.
There was tissue laying on the floor by the bed crusty hard stain on the top blanket crumbs on the sheet when they were pulled back and a red stain on the mattress cover that you could see through the sheets. When the front desk was contacted he was not apologetic he said i had to strip the bed bring him the dirty sheets and then i had to make the bed. He was rude and not empathetic toward the situation. While in the shower the shower curtain at the bottom was moldy and dirty the tub didnt drain while showering and one of the towells were dirty.
The next day the manager was very dry but apologized. There was no hair dryer in the room or hotel the breakfast in the morning was a muffin in brown bag.
Heather
2025 年 6 月入住 2 晚
8/10 还可以
Rainier
2025 年 6 月 15 日
Rainier
2025 年 5 月入住 1 晚
10/10 超赞
Emelda
2025 年 5 月 31 日
满意:清洁度、员工和服务、住宿条件和设施
Good
Emelda
2025 年 5 月入住 1 晚
2/10 糟糕
gerard
2025 年 5 月 29 日
gerard
2025 年 5 月入住 1 晚
10/10 超赞
Derek
2025 年 5 月 29 日
满意:清洁度
Derek
2025 年 5 月入住 1 晚
6/10 一般
Yolanda,Howard Beach
与配偶出行
2025 年 5 月 27 日
不满意:住宿条件和设施
Beds need upgrading; so does all the rooms in general. TV too small for such a decent size room. Should have been a 50-60 inch TV.
Yolanda
2025 年 5 月入住 3 晚
2/10 糟糕
Steph,North Olmsted
2025 年 5 月 19 日
不满意:清洁度、员工和服务、住宿条件和设施
The manager owner is very hateful and its eextreamly dirty the rooms food on walls and very dusty and has roaches n roadents if u complain they throw u out
Steph
2025 年 4 月入住 1 晚
2/10 糟糕
Melissa
2025 年 5 月 16 日
满意:员工和服务
不满意:清洁度
I was suppose to have a non-smoking hotel room. As soon as I open the door, the smoke smell was over whelming. I advised the front desk and they went to the room and applied some deodorizer. I went out to dinner and when I arrived back, the smell was worse. It was so bad it was burning the back of my throat and inside my nose. I could not stay in that room. Hotel was unable to provide any acceptable accommodations. I understand that some guest break the rule of no smoking, but when this happens, rooms need to be cleaned properly to remove the smell.
Melissa
2025 年 5 月入住 1 晚
6/10 一般
Susan
与配偶出行
2025 年 5 月 6 日
满意:清洁度、员工和服务、住宿条件和设施
The sweeper was never run in the hallway the whole time we were there. This hotel was really nice when we first started coming there. It is really getting run down. The parking lot needs repaved. People must not know how to read because someone was always smoking right outside the door even though there were 2 signs there no smoking. You could also smell smoke in the hallways. This will be the last time we stay at your hotel.
Susan
2025 年 5 月入住 3 晚
6/10 一般
Samuel
商务旅客
2025 年 5 月 5 日
满意:服务设施
不满意:住宿条件和设施
I stayed two nights here. The first room they put me in smelled like something died in it. I explained it to the receptionist and they gave me a new room right away. The new room was fine.
The staff were nice, but they seemed overworked. A couple times I had to wait by the front office for someone to talk to for up to 15 minutes. Seems like management needs to hire more folks.
Samuel
2025 年 4 月入住 2 晚
8/10 还可以
Steven
与家人出行
2025 年 4 月 28 日
Bed
Room was clean only issue king bed to close to window not easy getting in bed and out.