the parking and location
did not like the bed and the food , thank you
PETRE
於 2025 年 7 月住了 1 晚
4/10 欠佳
Heather
家人同遊
2025 年 7 月 23 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Our room was dirty…. Hair in tub, counter and toilet. Trash left in bathroom can. We notified the staff and they directed us to the manager who never came to talk to us. Just relayed info to staff then to us. No offer for new room. Upon check out they gave us 2500 points for late use. Turns out that equates to $25. Talk about a slap in the face.
Heather
於 2025 年 7 月住了 1 晚
4/10 欠佳
William
家人同遊
2025 年 7 月 23 日
不滿:整潔度、設施服務和住宿狀況
No towels in pool area. Hot tub not working. Staff said it was broken. Garbage and dirty towel bin full (mid day). Pool area dirty. Waffle batter ran empty and no more to fill it at breakfast. No syrup (ran out). Had to track down desk staff to fill coffee and refill breakfast items. Eggs were the worst I ever tasted. Luke warm water in shower and sink. Sink drained very slow...partially backed up. Checkin was good. Staff was not attentive the remainder of the stay. Worst hotel stay Ive ever had.
William
於 2025 年 7 月住了 2 晚
2/10 很差
Kayla
家人同遊, 商務旅客
2025 年 7 月 21 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Got checked in went into room, as soon as we walked in the bed had brown stains all over it. Called down to front desk they said they would move us rooms. Got moved rooms, 2nd room we step into right away also the linen had not been changed. There was hair covering the pillowcases. Mind you we haven’t even sat down yet. The bathroom was leaking water and the trim was falling down. Room was very dingy and dirty. Asked to cancel my 3 night stay was only granted 1 night back. So had to pay for 2 nights of stay when it wasn’t even my doing but the hotel. One of the worst stays iv had.
Kayla
於 2025 年 7 月住了 1 晚
4/10 欠佳
Chris
家人同遊
2025 年 7 月 20 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
This property is extremely outdated! The air conditioning doesn’t work in lobby or halls or fitness room. There was a bag over the smoke detector in our room the carpet was coming the bathtub wouldnt hardly drain when showering and parts of the wall was crumbling. Breakfast was very basic and same items everyday
Chris
於 2025 年 7 月住了 3 晚
10/10 優異
Hussain
家人同遊
2025 年 7 月 18 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Was pretty cool
Hussain
於 2025 年 6 月住了 3 晚
10/10 優異
Donna
2025 年 7 月 15 日
讚好:整潔度、職員與服務和住宿狀況
The staff was great! Friendly and informative. My room was clean, comfortable and affordable. I will stay there again when back in Cleveland.
Donna
於 2025 年 7 月住了 1 晚
10/10 優異
Omar
家人同遊
2025 年 7 月 13 日
讚好:整潔度、設施服務和住宿狀況
Service
Omar
於 2025 年 7 月住了 6 晚
2/10 很差
Justin
2025 年 7 月 11 日
讚好:職員與服務
I was charged a $50.00 fee after paying the entire amount at booking before check in. They told me the $50.00 was an on hold deposit only, but I was fully charged. I left the room in immaculate condition with no damages. Will not be back.
Justin
於 2025 年 6 月住了 2 晚
10/10 優異
Kathleen
2025 年 7 月 8 日
讚好:整潔度、設施服務和住宿狀況
Clean room. No problems
Kathleen
於 2025 年 7 月住了 4 晚
2/10 很差
Meredith
家人同遊, 多人同遊
2025 年 7 月 7 日
不滿:整潔度、設施服務和住宿狀況
Rooms were dirty and not well kept. Air conditioning was spotty throughout the building. Door from the parking lot into the building were not secure. Door to the pool area from outside was not secure. Anyone could walk in the place at any time. One elevator bounced the entire time you’d ride. Free breakfast was disgusting. The door to the bathroom in our room would get stuck and we would need help from the people in our room to get out.
Meredith
於 2025 年 7 月住了 2 晚
2/10 很差
Amy
家人同遊, 商務旅客
2025 年 7 月 7 日
不滿:整潔度和住宿狀況
Rooms are very outdated beds were not comfortable,
Hallway to room and room smelled like wet dog. Heard a dog barking it is pet friendly and that’s fine but it don’t need to smell like a boarding kennel.
No chairs in Pool area. Breakfast was just ok. I would never stay here again.
Amy
於 2025 年 7 月住了 2 晚
2/10 很差
Tonya
2025 年 7 月 6 日
讚好:職員與服務
不滿:整潔度和住宿狀況
The staff was very nice but I left my room because the refrigerator was dirty an had hair in it. They switched me to another room only to have hair all in the shower/ tub. It was cleaned and was very upset to see the second room was dirty as well. But one i told them about it they only said ok they will tell the manager.
Tonya
於 2025 年 7 月住了 1 晚
10/10 優異
Jingwen
家人同遊, 多人同遊
2025 年 7 月 1 日
讚好:設施服務
Clean
Jingwen
於 2025 年 6 月住了 1 晚
10/10 優異
Brian
2025 年 6 月 30 日
Brian
於 2025 年 6 月住了 1 晚
2/10 很差
John
家人同遊
2025 年 6 月 30 日
Traveled with my two kids and wife and went to check in to our room Saturday evening which I had booked two double beds. I come to find out our room was switched to one double bed and a pull out couch that was VERY uncomfortable. Would have been nice to have been told this had happened, or given an option to cancel my room reservation before it took place!
Man at front desk told me to call the manager first thing Monday morning to discuss.
I called first thing Monday morning and kindly asked for the manager, however the woman who answered the phone (I have her name and reported it to corporate) was VERY rude and would not put the manager on the phone.
Told me since I booked through Expedia, the hotel wouldn't do anything for me. Told me the manager didn't talk to customers about issues such as this.
WOW!
They have not heard the end of this from me.