2/10 糟糕
Cassia
与家人出行
2025 年 7 月 24 日
不满意：清洁度、服务设施、住宿条件和设施
Unfortunately this hotel didn’t meet any of our expectations. The hotel itself had almost everything out of order or broken during our stay: ie: ice maker, pool closure, elevator on and off at times, our shower curtain was hanging out of the wall, mold in the bathroom, curtains in room were falling apart and wouldn’t close or block out light (we had to clip them with my hair clips). The shower didn’t drain properly, so everytime someone showered, it had to be fast so it didn’t fill up (it literally did this). The pool cleanliness was sub par. My husband literally had to screen clean it multiple times during our 5 night stay just so our child didnt come out covered in hair. The hottub seats are cracked and open concrete on multiple spots, handle to get in and out is broken (there is a sign up to warn you of this, but it’s definitely a safety hazard. Housekeeping does not come unless requested, there was not enough towels in our room as per occupants that we booked for (we brought our own anyways thankfully). Honestly, we will never stay here again.
Only positive thing I have to say is that the staff were friendly upon greeting and check out.
I don’t normally leave bad reviews, but I feel these things should be handled or addressed and if not by us voicing our concerns, at least the next people have a heads up.
We did get $60 USD refund, but I just feel it’s safer to have these things fixed and handled.
Cassia
2025 年 7 月入住 5 晚