Thank you for taking the time to leave a review. We appreciate your feedback and apologize for not being able to locate your information in our database. We strive to provide excellent service to all our guests, and we regret any inconvenience you may have experienced.We hope to have the opportunity to serve you better in the future.

Thank you for addressing your concerns. Your reservation was guaranteed by your credit card and you did not show therefore your card was charged.

Dear Keithan J. Thank you for giving us your comments regarding your recent stay at our property. Unfortunately you booked your reservation on a third party website; so we have to abide their policies. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely GM

We thank you for your feedback; but we were unable to locate you reservation under "Khadijrah". This reservation however was made through Expedia which does require a deposit for incidentals.

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.