I was very disappointed with my recent stay for two primary reasons.
1. It is a brewery hotel that touts option for a beer tap in your room (for additional fee.) I called the day prior to arrange for this addition. I was told that would be added and even received a callback asking which beer I would like. 24 hours later, upon check-in, the staff states that all the in room taps have issues. When pressed, they stated, “they were awaiting parts for the taps.” Why this wasn’t mentioned the day prior remains a mystery. Nonetheless, a reason for the stay was kind of wrecked.
2. Free stout and cookie between 7-9 PM. Unless you have dinner in the restaurant, close your tab at 8:30 to make the cookie/stout experience, only to learn, “the stout tap ran out of beer.” Literally was told that. Standing feet away from a 100,000 square foot brewing facility. They ran out of stout. Just like the room tap, no effort was made to remedy the situation other than being handed a wooden token for a stout in the restaurant we just left for the evening.
I loved the idea of brewery hotel and all the promises made; unfortunately, I’m bothered to have to give a negative review of my experience. I hope they improve their customer experience, as I truly would like to see this neat hotel succeed.