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关于马里奥特哥伦布都柏林的TownePlace套房的点评

2.5 out of 5
马里奥特哥伦布都柏林的TownePlace套房
5155 UPPER METRO PLACE, Dublin, OH

点评

8.8

超赞

10 分 - 超赞。145 条好评，共有 211 条点评" "
8 分 - 还可以。30 条好评，共有 211 条点评" "
6 分 - 一般。12 条好评，共有 211 条点评" "
4 分 - 很差。13 条好评，共有 211 条点评" "
2 分 - 糟糕。11 条好评，共有 211 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.8/10

服务设施

9.2/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Geralyn

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very close to my office. Staff is friendly, breakfast area is clean and ready at 6 am.
2024 年 4 月入住 3 晚

10/10 超赞

Annjeanette

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff is very nice and highly recommend to anyone. The hotel looked like new and i went with my family for the elcipse. We had the pool all to ourselves, as well as the workout area. It was a perfect trip!
2024 年 4 月入住 2 晚

10/10 超赞

stan

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚

10/10 超赞

Yasser F

满意：清洁度、员工和服务、住宿条件和设施
Newer hotel, nice area
2024 年 2 月入住 2 晚
Lisa 于 2024年02月10日 的回复
Thank you for your feedback. WE look forward to your next visit!

10/10 超赞

Benjamin

与配偶出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
10/10 I was happy about the cleanliness of the room. The staff was helpful. The breakfast was much better than other places that I have stayed. I plan on coming back at anther time.
2024 年 2 月入住 1 晚
Lisa 于 2024年02月10日 的回复
Thank you for your feedback. I will let the staff know. And we look forward to your next visit!

10/10 超赞

Alice

与配偶出行
Friendly staff nice clean room
2024 年 1 月入住 1 晚
Lisa 于 2024年02月10日 的回复
Thank you for your feedback. I will let the staff know. We look forward to your next visit!

10/10 超赞

Adina

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great place!! Soo clean and new
2024 年 1 月入住 4 晚
Lisa 于 2024年02月10日 的回复
Thank you for your feedback. We look forward to your next visit!

10/10 超赞

Murray

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was fine - my only criticism is there is no coffee in the lobby - apparently it is only available at breakfast ???
2024 年 1 月入住 1 晚
Lisa 于 2024年02月10日 的回复
Thank you for your feedback. We look forward to your next visit!

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean rooms
We had an amazing stay. We took a day trip to Columbus and decided to stay due to the high winds. We picked this hotel purely based off reviews and so glad we did! Front desk staff was great. The room was clean and it was so nice to have a couch and a kitchen. Even the pool area was well kept. Will definitely seek out this chain of hotels when traveling.
2024 年 1 月入住 1 晚
Lisa 于 2024年01月20日 的回复
Thank you for your review will share this with the staff and next time you're in town we look forward to seeing you again!

8/10 还可以

Sumanth，CHICAGO

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Stayed here for a night with family and it was pleasant stay. Upgraded family suite with new kitchen appliances and dishes. The only problem was the positioning of the TV. Hope they fix it soon
Lisa 于 2024年01月20日 的回复
Thank you for your review! I will let upper management know of your concerns about the tv. We look forward to seeing you again!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Lisa 于 2024年01月20日 的回复
Thank you for your review! Look forward to seeing you again!

8/10 还可以

Shounak

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The hotel is new built and quite good. The room was bit small but had all the necessary amenities. It is located near a mall so there are plenty options to eat and shop.
2023 年 12 月入住 2 晚
Lisa 于 2024年01月20日 的回复
Thank you for your review! We look forward to seeing you next time you are in our area!

10/10 超赞

Linhai

2023 年 12 月入住 1 晚
Lisa 于 2024年01月20日 的回复
Thank You for the review! We look forward to seeing you again!

10/10 超赞

Dawn

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice hotel. Our studio room was very spacious and the hotel was very clean. Great location.
2023 年 12 月入住 1 晚
Lisa 于 2024年01月20日 的回复
Thank you for your review! We hope next time you're in our area you will stay with us again!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent experience...
2023 年 12 月入住 1 晚
Lisa 于 2024年01月20日 的回复
Thank you for your review! WE look forward to your next visit with us!

10/10 超赞

Scott

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The only thing odd was the tv mounted to the side wall…not directly in front of the beds. You need to turn your head to the side to watch tv. I’m not sure why it was located on the side wall? Very strange.
2023 年 11 月入住 1 晚

4/10 很差

Jeffrey J.

不满意：员工和服务，清洁度
Could be a lot more friendly at front desk, no bedding for pullout couch had to fetch that. Room wasn’t very clean especially bathroom with very little toilet paper. Customer service could be a lot more friendly.
2023 年 11 月入住 4 晚

8/10 还可以

Pamela

满意：员工和服务、住宿条件和设施、客房舒适度
Ok could be better
Bathroom wasn’t the clean and the carpet needed to be vacuumed. The breakfast wasn’t good the sausage were very under cooked and there was no spray for the waffle machine and when we asked an attendant he tried to give me butter, but the waffle stuck to the machine so I couldn’t eat it.
2023 年 10 月入住 1 晚

10/10 超赞

Linda J.

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great place to stay
Our trip was combined personal and business. The entire hotel was clean and up to date. Staff was friendly and helpful. I will definitely stay here again.
2023 年 10 月入住 2 晚

8/10 还可以

Donna

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Room was good
The room was comfortable but some one had burnt toast or left the coffee maker on and the smell in the hall was bad
2023 年 10 月入住 2 晚

4/10 很差

Erin

与家人及幼儿出行, 与家人出行, 与配偶出行
不满意：清洁度、员工和服务、住宿条件和设施
Absolutely horrible staff. Our tv wasn’t working, despite an hours effort immediately after checking in. It wasn’t until MY suggestion that they just switch our rooms that they agreed to TRY; they ALMOST couldn’t guarantee us another room. All of that aside, we switched room. The coffee makers in the room are terrible, pieces were missing & coffee was weak, shampoo and conditioners containers are ripped off the wall and the glue is left behind. The lighting in the rooms is bright white and has a very sterile feel. The tv is mounted on a side wall vs in front of the beds?! Overall very stressful and uncomfortable stay.
2023 年 10 月入住 1 晚

8/10 还可以

Barbara

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 3 晚

4/10 很差

Joseph

与家人出行
满意：客房舒适度，清洁度
2023 年 10 月入住 2 晚

10/10 超赞

Lisa，ST MARYS

与家人出行
满意：清洁度、服务设施、住宿条件和设施
Close to Dining and th OSU game.

10/10 超赞

Thomas

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Clean, newer property with kitchenette, small pool, and breakfast. Would definitely stay here again.
2023 年 9 月入住 1 晚

10/10 超赞

Division of Education

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 2 晚

10/10 超赞

Don，Columbus

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great breakfast
2023 年 7 月入住 5 晚

6/10 一般

Samuel

与家人出行
不满意：清洁度
2023 年 9 月入住 1 晚

10/10 超赞

Jamie

满意：清洁度、员工和服务、住宿条件和设施
Loved my stay!

10/10 超赞

Rob

2023 年 8 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Family visit to Cbus
A short stay but this hotel was a great experience! Very clean, comfortable bed, nice shower, a real functioning coffee pot in the room, and friendly service. My only suggestion is to serve decaf in the lobby with breakfast.
2023 年 8 月入住 1 晚

10/10 超赞

Susan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚

8/10 还可以

Brittney

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
If you’re picky about the little details right down to the corners of floors, walls, ceilings etc then this is the place for you. The front desk worker told me this property has only been open two years now (it’s Aug 20, 2023) so everything is clean and new. I used the gym facility and it was perfect. Our rooms were very modern. No paint chipping, or bad flooring anywhere, cracks etc. I did see a two stray hairs in the shower which made my skin crawl and some crumbs on the floor near dishwasher which made me gag BUT that was it! After my husband talked me out of going off on someone I was fine. Sheets were crisp white and toiletries were great. Microwave and fridge in room was super convenient. This place is pet friendly for $150 per furry friend. Now that I was not happy with. That’s absolutely ridiculous especially for someone who had a 5 pound yorkie who couldn’t get down from the bed if she tried. Like what on earth is my $150 covering???? Cuz she didn’t do a dang thing but sleep and that’s when we were even in the room. Breakfast was decent. I only ate eggs. My husband ate a waffle. And I always saw workers cleaning. :) ANYHOO I’m def gonna stay here again. I’m a middle school teacher and school is about to start so my nerves and anxiety is all over the place so for me to recommend this place says a lot. Lol Enjoy!
2023 年 8 月入住 3 晚

10/10 超赞

Howard

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent all around - friendly, professional front desk personnel!
2023 年 8 月入住 1 晚

10/10 超赞

Jay

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice rooms
2023 年 8 月入住 1 晚

2/10 糟糕

Jennifer

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
They canceled when we arrived. Said they overbooked.
2023 年 8 月入住 1 晚

4/10 很差

josh

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚

10/10 超赞

Toni

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was great. The only thing that they can improve on is the coffee options. It would have been nice to have some flavored creamer options.

10/10 超赞

Christopher

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Kids enjoyed the pool. Room was clean and spacious. The place was quiet.
2023 年 8 月入住 2 晚

2/10 糟糕

prashast

与家人出行
不满意：员工和服务
Staff experience can make or break it. Sandra was exceptionally rude and unprofessional. Breck was very helpful and knows how to do his job better than people twice his age.
2023 年 7 月入住 2 晚
Lisa 于 2023年07月21日 的回复
I am sorry you did not have a great experience at our hotel. I will be speaking with the staff, and hopefully we can do better next time!

8/10 还可以

Megan

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 1 晚
Lisa 于 2023年07月21日 的回复
Thank you for your feedback!

10/10 超赞

Shelby

2023 年 7 月入住 1 晚

10/10 超赞

Denise

团体旅客
满意：清洁度、员工和服务、住宿条件和设施
Staff excellent, property super nice and clean, great location. Breakfast was great 👍.
2023 年 7 月入住 2 晚
Lisa 于 2023年07月21日 的回复
Thank you for your feedback! We look forward to you visiting us again!

8/10 还可以

Kiprono

满意：清洁度、员工和服务、住宿条件和设施
Clean and quiet. Pool wasn’t operational and put a damper in the stay. It’d have been better to have this information prior to check in, especially for those whose travel plans include some pool time. The ‘non-refundable’ notice (while booking) doesn’t gel well upon realizing you don’t get all you paid for.
2023 年 7 月入住 1 晚
Lisa 于 2023年07月21日 的回复
Thank you for your feedback. I do apologize you did not have a great stay. Hopefully next time we can do better and make your stay great!

8/10 还可以

Nancy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 3 晚
Lisa 于 2023年07月21日 的回复
Thank you for your feedback!

10/10 超赞

Gregory

2023 年 6 月入住 3 晚
Lisa 于 2023年07月21日 的回复
Thank you for your feedback!

6/10 一般

Talissa

商务旅客
满意：住宿条件和设施，员工和服务
不满意：清洁度
I have stayed here before a couple times. This time in particular, the bathroom was just not as clean as usual. There were so many hairs all over the shower, bathroom floor. I was quite disgusted. I usually wipe down everything anyways but this time I had to use my entire travel pack of Clorox wipes. I was pretty disappointed and probably won’t stay here again. The staff is always friendly, customer service always great.
2023 年 6 月入住 1 晚
Lisa 于 2023年06月30日 的回复
Thank you for your feedback. I will defiantly get with the housekeeping supervisor about this. We never want to lose a guest over cleanliness. I do apologize it was not up to standard. And hopefully we can earn back your business!

10/10 超赞

BARBARA

满意：员工和服务，清洁度
Very nice place
2023 年 6 月入住 1 晚
Lisa 于 2023年06月26日 的回复
Thank you for your feedback I will let my staff know!

10/10 超赞

John

满意：员工和服务，清洁度
Very nice
2023 年 6 月入住 1 晚
Lisa 于 2023年06月26日 的回复
Thank you for your feedback I will let my staff know!

4/10 很差

真实旅客

与家人出行
满意：客房舒适度
不满意：住宿条件和设施
ADA compliant, not really.
We reserved a 2 queen beds with accessible bath tub bc our wheelchair bound daughter needs it but we were given a room with a regular shower . We phoned to the front desk right away about the problem. The desk person was able to switch us but only to a king with a roll-in shower. We were glad the switch was possible but she mentioned the price might go up. I was frustrated that they weren't able to give us what we needed and then on top of that, a price increase when they made the mistake. Unbelievable!!! In addition, they didn't have a bath chair when their website clearly stated that they were ADA compliant with all these accessible features. We had no choice but to go buy a camp chair so our daughter can shower. I'm always worry and full of anxiety when we go on vacation bc situations like this can happen. It's already hard enough to find wheelchair accessible rooms and then for things to go wrong just isn't right. Able body people don't know how blessed they are.
2023 年 6 月入住 2 晚