6/10 一般
Timothy
与家人及幼儿出行, 与家人出行
2024年06月9日
不满意:清洁度、员工和服务、住宿条件和设施
Was greeted at the desk at 2:30 am and had my wife & three little ones with me, the person at the desk said I was lucky because she was about to mark me as a no show. I asked if they had a check in time cutoff and she said no but… and went onto some rant. Not sure what that meant, but It sounded like I wouldn’t have gotten the room if she did that.
1. I’m not lucky, I’m your customer..
2. There is no policy on my itinerary saying I needed to be there by 2:30am..
Hotel was very musty, seems like filters never get changed, floors were dirty inside the room, Most surfaces sticky. Half used rolls of TP hanging.. broken toilet, and so on.
Timothy
2024 年 6 月入住 1 晚