Columbus Columbus Union Station Arch Hotels

"Everything about this hotel was great event at the collective convention Center. The evening kick back, which is a meal and free drinks was very convenient for her schedule. The staff was over the top with kindness and attentiveness. The hotel was pricey, but a good deal for the amount paid. "

"We were down graded to one queen bed. Which had small black hairs under the pillows and a big hair ball in my folded towels! The staff tried to make things right. But in the morning the sunday manager was very unprofessional to tell us that the manager that did try to fix things was going to get into trouble... Which is not ver professional! In our group that was staying they also told a costumer that there was no room for her!!! Your workers were fantastic and tryn to make thongs right! So thanks to them. But for the outrageous money they i paid it was not worth it and i would never stay again"

"It was an awful stay. The rooms would not cool down. The room I was in (king) had fewer amenities than the room with the doubles. The restaurant was extremely slow, but the staff was very nice. The rooms were outdated or felt outdated. The carpets looked old, and so did the walls, dinged and scratched"

"Staff was terrific, very helpful "

"Great "

"I had a great time and I’m planning to visit again. "

"Pretty standard for sub 4-Star. The hotel could use a refresh in the public spaces and hallways."

"straight forward stay comfy beds clean rooms…. no real amenities on site beside some vending machines in a game room, but close to everything downtown and the convention center reasonably priced."

"The staff were courteous and welcoming upon our arrival. However, there are several considerations that may be important for families planning a stay at this property. Notably, there is no direct elevator access from the main entrance to the first-floor elevator bank. After initially unloading our luggage onto a baggage cart, we were surprised to find that we needed to transfer our belongings to another cart located up a flight of stairs, which may be inconvenient for guests with children or significant luggage. Additionally, while the hotel’s location offers walkable access to nearby dining, we encountered multiple individuals approaching us for money during a short walk to lunch. On one occasion, a person approached closely from behind while we were waiting at a crosswalk and attempted to engage us with an unrelated question, which felt uncomfortable. Finally, some online booking platforms suggest that breakfast can be added to the stay; however, this is not the case. The only available option is a limited, Starbucks-style ordering area located within the lounge/bar, rather than a full breakfast service. Families may wish to consider alternative accommodations, such as the Hyatt Regency Columbus, which is conveniently connected to several dining options. Overall, while the staff provided a positive first impression, these factors may impact the overall experience for some guests."