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关于科尼尔斯凯富酒店的点评

2.5 out of 5
科尼尔斯凯富酒店
1363 Klondike Rd Sw, Conyers, GA

点评

8.0

很好

10 分 - 超赞。205 条好评,共有 492 条点评" "
8 分 - 还可以。165 条好评,共有 492 条点评" "
6 分 - 一般。57 条好评,共有 492 条点评" "
4 分 - 很差。38 条好评,共有 492 条点评" "
2 分 - 糟糕。27 条好评,共有 492 条点评" "

8.4/10

清洁度

8.4/10

员工和服务

7.8/10

服务设施

7.8/10

住宿条件和设施

8.2/10

环保

点评

8/10 还可以

Brian

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
不論房間、服務都很好,只差早餐食物不太好吃

8/10 还可以

Brian

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

ricky

2024 年 4 月入住 4 晚
COMFORT INN MANAGEMANT. 于 2024年04月17日 的回复
Dear Ricky,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 超赞

charlena

2024 年 3 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2024年04月6日 的回复
Dear Charlena,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 超赞

Belle

满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2024年03月24日 的回复
Dear Belle,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 一般

Bobbie

与家人出行, 团体旅客
不满意:服务设施
We were in Conyers for the Spartan race weekend. They wouldn't make fresh coffee until breakfast hours (the coffee available at 5am was from 10pm the night before). We needed fresh sheets, so they gave us sheets to change ourselves. When we changed the sheets there was hair and hair ties under the fitted sheet that wasn't ours. The tv didn't work and was stuck on one channel. We had to unplug the TV just to shut it off. We had stayed here last year with no complaints, but this stay was different and we won't be back.
2024 年 3 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2024年03月18日 的回复
Dear Bobbie,Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your recent stay with us. It is disappointing to hear that we did not meet your expectations, especially considering your previous positive experience with us.

4/10 很差

Joanna

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

8/10 还可以

Brenda

满意:清洁度、员工和服务、住宿条件和设施
Room 302 Bathroom sink and tub were slow draining. One of the lights next to bed out. Desk chair broken down. Not enough lighting in the room. The hotel staff was friendly. The hotel was very clean. It was very noisy due to highways runs all direction next to it.
2024 年 2 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2024年02月5日 的回复
Dear guest,We apologize for the inconveniences caused by the slow draining sink and tub,our maintenance team has been notified to address these issues promptly to ensure a more comfortable experience for our guests in the future.

8/10 还可以

Brianna

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
Although there were some minor damages around the hotel (wall paper peeling in a couple of areas, letters missing from signage), overall, the hotel was clean and the staff was very nice! We mainly just needed somewhere clean, safe, and affordable to stay at night because we were gone the entire day/evening. The breakfast was alright. The hot items were questionable and made my stomach upset, so I stuck to the things like bagels, yogurt, muffins, etc and was fine!
2023 年 11 月入住 4 晚
COMFORT INN MANAGEMANT. 于 2024年01月27日 的回复
Dear Briannna,We are delighted to hear that you found our hotel clean, safe, and affordable, and that our staff provided you with excellent service throughout your stay. Your feedback regarding the breakfast is also appreciated. We apologize for any discomfort experienced with the hot items and will certainly take your comments into consideration as we strive to improve our breakfast offerings.

2/10 糟糕

Cynthia

不满意:清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2024年01月25日 的回复
Dear Cynthia,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.We hope for an opportunity to properly host you in the future.

8/10 还可以

Jawanda

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2024年01月9日 的回复
Dear Jawanda,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 超赞

curtis

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2024年02月1日 的回复
Dear curtis,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 超赞

Teffamy

商务旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great Staff & Rooms!
2023 年 12 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2024年01月9日 的回复
Dear Teffamy,We are delighted to hear that you had a great experience with our staff and found our rooms to your satisfaction.Thank you so much for your business and we look forward to seeing you in the future.

8/10 还可以

Stephane

满意:清洁度、员工和服务、住宿条件和设施
Everything was good. Thanks 🙏
2023 年 12 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2023年12月12日 的回复
Dear Stephane,We are thrilled to hear that everything met your expectations during your stay. Our team strives to provide a comfortable and enjoyable experience for all our guests.

10/10 超赞

Iris

满意:清洁度、员工和服务、住宿条件和设施
Muy buenos
2023 年 12 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年12月5日 的回复
Dear Iris,Thank you for taking the time to leave a review. We appreciate your feedback and are delighted to hear that your experience was very good.

10/10 超赞

Jessica

满意:清洁度、员工和服务、住宿条件和设施
Perfect for myself and my teenage daughter. Very close to great shopping and restaurants. Unfortunately not walking distance but a short drive.
2023 年 12 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2023年12月5日 的回复
Dear Jessica,Thank you for choosing to stay with us and for taking the time to share your positive feedback! We're thrilled to hear that our location was convenient for your needs.

8/10 还可以

Shaka

满意:员工和服务、住宿条件和设施、客房舒适度
On line checking mis-que
The issue was with some kind of computer communication issue between hotels.com and the hotel. I was not able to check in for almost two hours!! It was VERY UPSETTING. The desk agent Vee was wonderful! She did everything she could, but could not seem to get help no matter how many calls she made.
2023 年 12 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年12月5日 的回复
Dear Shaka,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in. We understand the frustration it caused, and we appreciate your patience.

8/10 还可以

Pamela

与家人出行
满意:员工和服务,清洁度
Everything was super clean. The carpet in the rooms looked new.
2023 年 11 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年12月4日 的回复
Dear pamela,We're thrilled to hear that you found everything super clean. Our team works hard to maintain a clean and inviting environment for our guests.

10/10 超赞

Hillary

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very clean rooms. Breakfast is included. Parking kinda sucks though.
2023 年 11 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2023年11月27日 的回复
Dear Hillary,We are delighted to hear that you found our rooms to be very clean, and we appreciate your positive mention of our included breakfast.

8/10 还可以

Portia

满意:清洁度、员工和服务、住宿条件和设施
Clean
2023 年 11 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年11月19日 的回复
Dear Portia,We're delighted to hear that you found our hotel clean during your stay. Maintaining a clean and comfortable environment for our guests is a top priority for us.

8/10 还可以

michael f.,Indianapolis

商务旅客
满意:清洁度、员工和服务、服务设施
Hallways were stained and small damage everywhere
2023 年 11 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年11月13日 的回复
Dear Michael,We apologize for any inconvenience caused by the stained hallways and small damages. we take your concerns seriously, and we will be addressing these issues promptly to enhance the overall guest experience.

4/10 很差

thomas

2023 年 11 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年11月23日 的回复
Dear Thomas,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 还可以

Charles R

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Weekend
The room was on the first floor and that made my stay start on the right foot. Second, the room was clean and showed some signs of wear, but to be expected for a high-volume first-floor room. Everything was clean and there was evidence of attention to detail. This lives up to its rating.
2023 年 10 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2023年10月30日 的回复
We are delighted to hear that you enjoyed your stay on the first floor and that it contributed to a positive start to your stay. Your understanding of some signs of wear in a high-volume area is well noted, and we're glad that you found the room clean and well-maintained.

10/10 超赞

Diane

满意:清洁度、员工和服务、服务设施、住宿条件和设施
😀
2023 年 10 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年10月29日 的回复
Dear Diane,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 还可以

thomas

2023 年 10 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年11月10日 的回复
Dear Thomas,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

4/10 很差

thomas

2023 年 10 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年10月28日 的回复
Dear guest,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 一般

Alma

满意:员工和服务,清洁度
The staff was very polite. Not in the easiest spot to get in and out of. A lot of restaurants in the area. Facility was OK.
2023 年 9 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2023年09月19日 的回复
DEAR ALMA,We are delighted to hear that our staff left a positive impression with their politeness and that you found our location convenient for accessing various dining options in the area.

10/10 超赞

Howard

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Comfortable
2023 年 9 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年09月12日 的回复
DEAR HOWARD,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found your stay comfortable. Your comfort is our top priority, and we are pleased to have met your expectations.

6/10 一般

Monique Prentice

与家人出行
满意:员工和服务
不满意:住宿条件和设施
There were ants in my bathroom.
2023 年 9 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年09月10日 的回复
DEAR PRENTICE,We are truly sorry to hear about the inconvenience you experienced during your recent stay. Please accept our sincerest apologies for the presence of ants in your bathroom. This is not the level of cleanliness we strive to maintain.

10/10 超赞

Kenya

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
No complaints
2023 年 9 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年09月5日 的回复
DEAR KENYA,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 还可以

Frank

满意:住宿条件和设施,员工和服务
Nice place - clean and convenient.
2023 年 8 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2023年09月4日 的回复
DEAR FRANK,We appreciate your kind words and are delighted to hear that you found our hotel to be clean and convenient during your stay.

8/10 还可以

Jessica

团体旅客
满意:清洁度、员工和服务、服务设施
Property itself was good. Was sad to see the pool was down for Maintenace without prior notice. The room was small but nice. However, the desk chair was falling apart and should have not been in the room. That was the only downfall in the room. Otherwise, location was great and convenient.
2023 年 8 月入住 3 晚
COMFORT INN MANAGEMANT. 于 2023年08月24日 的回复
DEAR JESSICA,Thank you for taking the time to share your feedback about your recent stay at comfort inn . We're pleased to hear that you had a positive overall experience.We apologize for any inconvenience caused by the unexpected maintenance of the pool. We understand how disappointing this can be, and we'll strive to improve our communication in such situations to better inform our guests in advance.

6/10 一般

Kalpana

与家人出行
不满意:员工和服务
wanted to upgrade the queen bed to king bed which they said on phone was possible if available. When i got there they said nothing was available. I offered to pay extra money and suddenly they said sure we have a room available. Made the manager appear cheap and greedy!
2023 年 8 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2023年08月19日 的回复
DEAR GUEST,Thank you for sharing your feedback about your recent experience with us. We apologize for any confusion or frustration you encountered regarding the room upgrade.

4/10 很差

Zedric

不满意:清洁度、员工和服务、住宿条件和设施
They really need to focus on cleanliness of the property. The carpet in the hallways are really dirty and need to be replaced I work in Environmental Services and it’s disappointing that the focus isn’t customer health and safety.
2023 年 8 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年08月19日 的回复
DEAR ZEDRIC,We apologize for any disappointment you experienced with the hallways. We take your comments seriously, and we're committed to maintaining a clean and safe environment for our guests.

8/10 还可以

Gladys

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I would definitely stay here again. The one dilemma was that we were assigned to a room already occupied. I went back to the front desk TWICE (from upper floor) before clerk came to check on the problem - and just as she got off the elevator, the person IN the room came out, stumbling a bit over our luggage ... it was definitely not the worse thing to happen - we were hot, tired, and a bit cranky. Once we got settled, we were quite happy.
2023 年 8 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年08月28日 的回复
DEAR GLADYS,We appreciate your kind words and understanding in regards to the situation you experienced.We sincerely apologize for the inconvenience caused by the initial room assignment issue. It's certainly not the level of service we aim to provide. We're glad that the situation was resolved, and we truly appreciate your patience during that time.

4/10 很差

Robert

与家人出行
不满意:员工和服务、服务设施、住宿条件和设施
First of all, the front counter staff was very rude. The room was 'ok', but not for the price. The pool was closed due to Maintenance, but none being done. The breakfast was absolutely disgusting!! What was supposed to be coffee...well, wasnt even close. it too was nasty. Eggs were salty, sausage was cooked for at least 3 hours, and the waffle machine was dirty. Luckily, Waffle House was right down the street. Will never stay here again. Not recommended even if your desperate.
2023 年 7 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2023年07月31日 的回复
Dear Robert,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 超赞

Dorothy

满意:清洁度、员工和服务、住宿条件和设施
EVERYTHING WAS GREAT
2023 年 7 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2023年07月31日 的回复
Dear Dorothy,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 还可以

Ceylon,Atlanta

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I didn’t like some of the greedy guests at breakfast
2023 年 7 月入住 3 晚
COMFORT INN MANAGEMANT. 于 2023年07月26日 的回复
Dear Ceylon,We apologize if you encountered any inconvenience due to other guests during breakfast. Please know that we strive to create a welcoming and comfortable environment for all our guests, and we will address this issue with our breakfast team to ensure a more enjoyable dining experience for everyone.

8/10 还可以

Todd

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Rockdale County visit
Overall, one of the better properties in which i have stayed while visiting the Conyers/Rockdale County area...room appeared quite clean and was comfortable, as well...good location, too...would stay there again on future trips...
2023 年 7 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年07月25日 的回复
DEAR TODD,It's wonderful to know that you found our property to be one of the better ones in the Conyers/Rockdale County area. We take great pride in maintaining a clean and comfortable environment for our guests, and we're thrilled that our efforts were noticed and appreciated.

4/10 很差

Ralph

与配偶出行
不满意:清洁度、员工和服务、住宿条件和设施
Pool was closed and looked like it had not been opened for a long time. Very disappointing
2023 年 7 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年07月23日 的回复
Dear Ralph,We understand the importance of our amenities, and we sincerely regret that the pool was closed during your visit. Please know that we take the maintenance and availability of our facilities seriously, and we are currently working to resolve the issue to ensure that our pool is accessible for all our guests.

10/10 超赞

Sophia

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice and clean no issues..
2023 年 7 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年07月22日 的回复
Dear sophia,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 超赞

Laura

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Clean, Comfortable, Friendly
My boyfriend and I stayed here for 3 nights and we found it to be clean and comfortable. It is about 25-30 minutes away from Downtown Atlanta so it is not centrally located but it was close to the family events we were attending so that was good. The hotel could use some updating but it seems like most hotels in the area are all about the same. I had friends who stayed in other local hotels which shall not be named that had horrible experiences. So I was extremely happy with my choice to stay at the Comfort Inn. I would definitely stay here again if in the area.
2023 年 7 月入住 3 晚
COMFORT INN MANAGEMANT. 于 2023年07月21日 的回复
Dear Laura,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

4/10 很差

Paula

与家人出行
不满意:清洁度、员工和服务、住宿条件和设施
Upon arrival we found that the toilet seat was broken and the door handle to the bathroom was broken on the inside. The hotel looked dirty, from stains on the floors to the missing grout in the tub area. We spent little time in the hotel room, but when I told the receptionist about the toilet seat and door handle she seemed less than concerned. The cleaning staff was very friendly!
2023 年 7 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2023年07月20日 的回复
Dear Paula,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 糟糕

Vallie

2023 年 7 月入住 2 晚
COMFORT INN MANAGEMANT. 于 2023年07月12日 的回复
DEAR VALLIE,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 糟糕

shallyn

不满意:住宿条件和设施,员工和服务
Checked in 5pm - left for dinner arrived back 9pm - air conditioner never cooled off room, moved at 11pm to new room where air conditioner had to be turned on and took a few hours to make the room comfortable to sleep, room never got cold - night staff offered discount - never honored, staff Sunday AM - rude and regarding credit or asking for manager - very disappointing hotel
2023 年 7 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年07月6日 的回复
DEAR SHALLYN,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you so much for your business and we look forward to seeing you in the future.

2/10 糟糕

Jack

与配偶出行, 商务旅客
不满意:清洁度、员工和服务、住宿条件和设施
Eh, Needs major renovations
2023 年 6 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年06月26日 的回复
DEAR JACK,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you so much for your business and we look forward to seeing you in the future.

6/10 一般

Beverly

满意:员工和服务
Needed overall Deep Cleaning
2023 年 6 月入住 5 晚
COMFORT INN MANAGEMANT. 于 2023年06月26日 的回复
DEAR BEVERLY,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you so much for your business and we look forward to seeing you in the future.

10/10 超赞

Chico

2023 年 2 月入住 1 晚
COMFORT INN MANAGEMANT. 于 2023年06月23日 的回复
DEAR CHICO,We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

6/10 一般

KAREN

满意:员工和服务
不满意:住宿条件和设施,清洁度
Room was good. Property was in need of repair. Elevator smelled. Halls smelled. My room had at least three broken items. First night my bathroom smelled of poop.
2023 年 6 月入住 4 晚
COMFORT INN MANAGEMANT. 于 2023年06月21日 的回复
DEAR KAREN,On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you so much for your business and we look forward to seeing you in the future.