Pigeon Forge Cooter’s Place & Museum Hotels

"It was very clean and the pools were nice. The employees weren’t very friendly or helpful. We were happy about the free breakfast but were instantly disappointed. At 9:00am they were almost completely out of everything. The bagels and pastries were completely empty. We kept waiting for things to be refilled but it didn’t happen. There was no water offered at breakfast. I asked the front desk if it was there and I was just over looking it. She said there is a water pitcher next to the juice and if it’s empty tell staff in the breakfast area. Went back and the staff there said they no longer offer water to go get it front the front desk. The front desk said to go tell the breakfast area to get me a glass of water. I declined to do so because the breakfast staff was very short and rude already. So the front desk showed me a water filling station but it didn’t work. They said they would have to call maintenance. I was just trying to get some water for my baby. Overall lacking in customer service but very clean. I will say the bar staff was exceptionally fast and friendly."

"Beds were comfortable, but very noisy with movement. Room and linens were clean, but it looked as though the walls had never been cleaned. There as something on nearly every wall. Also,it's quite noisy in the mornings since it's across from the strip (race tracks), but that wasn't a big issue for us. I'd stay there again, b/c the price was good, but it would never be my first choice. "

"No breakfast menu. Hanging towels next to toilet, garbage piled up even though we didn't have a Do Not Disturb. Only took garbage one day. Black bugs on sink and in bed, they say leave dirty towels on the floor left my dirty washcloths on the shower floor. Never picked up. Very disappointed the amount of money we spent the rooms are beautiful. But the cleaning staff nowhere to be seen. One morning we were leaving she asked us if we needed anything I asked for extra creamer she didn't even do that. We usually stay at BNBs this is our first time in a hotel after many years and so very saddened by it "

"View of the river was amazing"

"Pool"

"Very nice clean place to stay"

"friendly staff, very clean rooms enjoyed our stay"

"Staff was great! Room was very clean!! We felt very well taken care of. Would definitely stay here again "

"Everything was great other than a employee name Cathy!"