We had no sleep at all until 4:30 am on our first night. The hotel has many rooms facing an extremely noisy street, where shouting and arguments continue right through the night. The existing double glazing is completely inadequate for this level of noise. The curtains consist of one thin layer and a blackout curtain, which do nothing to block sound.
At the very least, the room would need an additional inner window or a second set of double-glazed panes, plus a thick, noise-deadening curtain. The number one priority of any hotel should be to give its guests a good night’s sleep. This room fails 100% in that regard.
As many others have said, this hotel is more concerned with looking like an Instagram snapshot from ten years ago than with addressing its many basic faults. I won’t waste time listing them – just read the 3, 2 and 1-star reviews and you’ll see the pattern: endless complaints, the usual “sorry to hear” responses, and no real action.
I travel almost every month across Europe, and this hotel has left one of the worst impressions. At best, it’s a 2-star property – the shower old, there’s no genuine room service, and the so-called “environmental” excuses are laughable when they don’t even provide a plug for the sink, as others have mentioned.
It’s overpriced, and while the location is often described as “good”, remember this: Copenhagen is small – everywhere is close to everything. The reality here is noise, not convenience.