2/10 Terrible
Seiko B.
7 Jul 2025
Liked: Location
Disliked: Cleanliness, check-in, communication, listing accuracy
Unsafe, Unclean, and Poorly Managed Stay
This home looks beautiful in the listing, but our actual experience was extremely disappointing and stressful.When we arrived, the front door was already open, and trash had not been taken out from the previous guests — which was not only unclean but very unsettling. As we got settled in, more issues became clear: the pool had loose tiles, one of the TVs didn’t work, the screen door was ripped, and the umbrella was broken. The balcony was also covered in spider webs and bugs, and when my mother and I tried to enjoy the outdoor space, she was stung by a wasp. This was terrifying, especially because she is currently undergoing cancer treatment, and it could’ve caused a serious medical reaction.We tried to focus on celebrating my son’s birthday and making the best of the situation, but the conditions were not acceptable. I reported the issues to the host, but they didn’t respond until hours later, and when they finally did, their attitude was dismissive and unhelpful.To make matters worse, after I shared my concerns, the host falsely accused us of damaging the toilet seats, which is completely untrue. We treated the property with respect despite the many issues we faced.Overall, this stay was not what we paid for. It was uncomfortable, unsafe, and poorly managed. I would not recommend this property or host. The photos are misleading, and the lack of cleanliness, maintenance, and communication made this trip unnecessarily stressful.
Seiko B.
Stayed 2 nights in Jul 2025