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Reviews of Microtel Inn & Suites by Wyndham Aransas Pass/Corpus Christi

2 out of 5

Reviews

7.8

Good

Rating 10 - Excellent. 347 out of 1002 reviews" "
Rating 8 - Good. 385 out of 1002 reviews" "
Rating 6 - Okay. 144 out of 1002 reviews" "
Rating 4 - Poor. 70 out of 1002 reviews" "
Rating 2 - Terrible. 56 out of 1002 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were fantastic ,clean cold always a/c was plus super cold
Stayed 1 night in May 2024
Response from Brittany D. on 20 May 2024
Dear Raymond, We're thrilled to hear that you found our rooms refreshing. Your satisfaction means the world to us, and we can't wait to welcome you back for another fantastic stay in the future at Microtel Inn & Suites Aransas Pass!Until then, Stay safe!

10/10 Excellent

Laurence

Travelled with family
Liked: Staff & service
It’s a good value for what it is, a convenient place to take a shower and sleep. My only dislike was the mattress. It seem to be broke down on my side of the bed, which made it feel like I was rolling out throughout the night.
Stayed 1 night in May 2024
Response from Brittany D. on 20 May 2024
Dear Laurence, We really appreciate you taking the time to share your experience with our Microtel team. It's great to hear that you enjoyed your stay overall. Your comfort is top priority, so we'll definitely take a look and investigate your feedback and make sure everything's in tip-top shape for your next visit. We are looking forward to having you back for some more good times!Until next time,

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Brittany D. on 20 May 2024
Dear Kyle, Oh, wow! Thanks a ton for the perfect rating! It means the world to us that you had such a fantastic experience during your visit to Microtel Inn & Suites Aransas Pass. We're all about making sure our guests have a top-notch time, so we can't wait to welcome you back for more good times soon! Stay cool until next time,

10/10 Excellent

Roselia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
So clean! Great breakfast! Not too far from H‑E‑B or ferry
Stayed 1 night in Apr 2024
Response from Brittany D. on 20 May 2024
Dear Roselia, Thank you for the 5/5 rating, you sure make us blush! Our team is happy to hear that our location was really convenient for you and made exploring a breeze! We can't wait to have you back to Microtel Suites Aransas Pass for more good times soon!

10/10 Excellent

Samantha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good place to stay for a trip
Stayed 2 nights in May 2024
Response from Brittany D. on 20 May 2024
Dear Samantha, Thanks a bunch for the shoutout and for the gift of you choosing our hotel for your stay. We're thrilled to hear that you found Microtel Aransas Pass to be a good spot for your trip. We're all about making sure our guests have a fantastic stay, so we can't wait to welcome you back for another awesome trip soon! Stay safe,

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a last minute trip my partner and I enjoyed staying here
Stayed 1 night in Apr 2024
Response from Brittany D. on 20 May 2024
Dear Anna, Your happiness means the world to us here at Microtel Inn & Suites Aransas Pass, Tx, and we're thrilled we could be a small part of your adventure. Can't wait to welcome you both back for more spontaneous fun soon! Stay safe out there,

10/10 Excellent

Debra

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was awesome. Hot tub needs to be repanted
Stayed 1 night in Apr 2024
Response from Brittany D. on 20 May 2024
Dear Debra, Thanks a ton for your stay and for the awesome feedback. I'm thrilled to hear that you enjoyed our breakfast offerings and that that made your stay even better. Your input is super valuable to us as we work to make every stay fantastic. Can't wait to welcome you back for more good times again at Microtel Suites Aransas Pass. Safe travels,

6/10 Okay

Maria

Travelled with partner
Liked: Cleanliness, staff & service
The hotel had a clean smell. The beds were comfortable. The bathroom needs to be updated with a few repairs. The top of doorway is very rusty. The shower spout is about an inch away from the wall allowing water into the wall. Sink faucet is positioned too far back. No tissues available. Only printer was out of toner.
Stayed 1 night in Apr 2024
Response from Brittany D. on 20 May 2024
Dear Maria, We are very appreciate that you chose us for your stay and have taken the time out of your day to share your feedback with us. I'm thrilled to hear that you enjoyed the cozy vibe during your stay. Your insights about the bathroom are super helpful, and we'll definitely take note of them as we continue to make improvements. Can't wait to welcome you back for another fantastic visit soon!

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brittany D. on 20 May 2024
Dear T, Thanks a bunch for the perfect rating! Our team at Microtel Aransas Pass is thrilled to hear that you had a fantastic experience during your stay. Can't wait to have you back for more good times soon!

6/10 Okay

Jeffery

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Brittany D. on 20 May 2024
Dear Jeffery, Thanks for taking the time to leave a rating! We appreciate your feedback and hope to have the opportunity to make your next stay even better in the future. Let us know if there's anything specific we can do to improve.Warmly

8/10 Good

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities
room was clean and it was conveniently located.
Stayed 2 nights in Apr 2024
Response from Brittany D. on 20 May 2024
Dear Ernesto, Our team at Microtel Suites Aransas Pass really appreciates you sharing your experience. Your satisfaction is our top priority, and we look forward to welcoming you back for another stay soon! All our best,

6/10 Okay

Maria

Travelled with partner
Liked: Property conditions & facilities
I always like that the hotel smells nice and the bedding is clean and crisp. I didn't like that we stayed for two days and they didn't make the bed; they only took out the trash. When we first came in the room the bathroom had absolutely no toilet paper. I also needed to print a small document and their printer was out of toner both nights we were there. Even though they assured me they would have some "tomorrow" that didn't happen. Not a good experience.
Stayed 2 nights in Apr 2024
Response from Brittany D. on 17 Apr 2024
Dear Maria, Thank you for sharing your feedback with us. We're delighted to hear that you appreciated the pleasant scent and the cleanliness of our bedding. However, we sincerely apologize we failed to meet your expectations regarding the housekeeping and the printing services during your stay and we will investigate these issues with our housekeeping and maintenance teams. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Warm regards,

10/10 Excellent

Angelica

Stayed 1 night in Mar 2024
Response from Brittany D. on 20 May 2024
Dear Angelica, We're thrilled to see that you had a flawless experience during your stay at Microtel Suites by Wyndham Aransas Pass. Thank you for the perfect rating, and we look forward to welcoming you back for another fantastic visit soon!

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice inexpensive place to stay. It is great for the price. If you are looking for an affordable place to sleep while you enjoy all the coast has to offer, this is the place.
Stayed 2 nights in Mar 2024
Response from Brittany D. on 6 Apr 2024
Dear John, Your words are music to our ears! We're simply delighted to hear that you found our little haven to be a charming and affordable retreat. Your comfort and satisfaction mean the world to us, and we're over the moon knowing that we've provided you with a fabulous experience without breaking the bank. Here's to many more budget-friendly stays and unforgettable coastal adventures!Safe Travels,

10/10 Excellent

Blake

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price
Stayed 1 night in Apr 2024
Response from Brittany D. on 6 Apr 2024
Dear Blake, Thank you for your fabulous review! We're thrilled to hear that you found our place and stay with us during your travels. Your satisfaction is our top priority, and we're absolutely delighted that we could provide you with a fantastic experience. Here's to more fabulous stays and memorable moments with us! Cheers!

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brittany D. on 6 Apr 2024
Dear Erica, Thank you so much for your fantastic rating! We're thrilled to hear that you had a flawless experience during your stay with us. Your satisfaction means the world to us, and we can't wait to welcome you back for another wonderful stay in the future at Microtel Inn & Suites Aransas Pass, Tx!Safe travels,

2/10 Terrible

Samantha

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
Very disappointing 😞 checked out a day early. The worst beds the worst services the worst breakfast. Never again will I stay. I'm terribly allergic to mold and I'm pretty sure there was mold in my room ans obviously blowing through the air-conditioning.
Response from Brittany D. on 6 Apr 2024
Dear Samantha, We're truly sorry to hear that your experience didn't meet your expectations. Your feedback is important to us, and we take your concerns seriously. We'll investigate the issues you've mentioned. We hope to have the opportunity to welcome you back again in the future. Safe travels,

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Brittany D. on 18 Mar 2024
Dear James,Thank you immensely for awarding us with a perfect 5-star rating for your recent stay! Your satisfaction is our utmost priority, and we are thrilled to hear that we met your expectations. We are grateful for your support and look forward to welcoming you back for another wonderful experience at Microtel Inn & Suites by Wyndham Aransas Pass.Safe travels,

6/10 Okay

Danny

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Brittany D. on 18 Mar 2024
Dear Danny,Thank you for taking the time to rate your recent stay with us. Your feedback is important to us as we continually strive to improve and provide exceptional experiences for all our guests. We hope to have the pleasure of welcoming you back in the future for another stay.Warm regards,

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities
I was close to Rockport and Port Aransas. Friendly staff.
Stayed 1 night in Mar 2024
Response from Abby M. on 10 Mar 2024
Dear Elizabeth, Thank you for your review! We're thrilled to hear that you enjoyed our convenient location near Rockport and Port Aransas, as well as our friendly staff. We hope to have the pleasure of welcoming you back for another wonderful stay soon at Microtel Aransas Pass/Corpus Christi, Tx!Warmly,

10/10 Excellent

Jillian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacuzzi is awesome. Beds are super comfy. Just wish they had more pillows.
Stayed 1 night in Feb 2024
Response from Abby M. on 19 Feb 2024
Dear Jillian, Thank you for sharing your thoughts on your recent stay with us! We're delighted to hear that you enjoyed our jacuzzi and comfy beds. Your comfort is our priority and we will definitely take note of your feedback regarding the pillows and consider a change as we work on our remodel. We look forward to welcoming you back soon for another fantastic experience!Warm regards,

10/10 Excellent

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2024
Response from Brittany D. on 16 Feb 2024
Dear Dennis, We are absolutely delighted to hear that you had a perfect 10/10 experience with us! Your glowing feedback truly brightens our day and fuels our passion for delivering exceptional service. We strive to make every stay memorable, and it's wonderful to know that we hit the mark with you. Thank you for choosing us, and we can't wait to welcome you back for another fantastic stay at Microtel Inn & Suites Aransas Pass!Warm regards,

4/10 Poor

Silvia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Brittany-Marketing Team on 7 Feb 2024
Dear Silvia, Four out of ten? Well, isn't that a bit of a curveball! But as they say, not every suite is a perfect fit. We appreciate your feedback, and we're committed to elevating every guest experience to new heights, so we will use this as an opportunity to improve. After all, in our hotel, we believe in creating moments that sparkle and shine! Warmly,

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Brittany, Microtel Inn & Suites Marketing Team on 7 Feb 2024
Dear Lisa, Thank you for your stay. It's always a pleasure to have such kind review ratings. We're thrilled to have been a part of your journey and can't wait to welcome you back for another unforgettable stay! Until then, stay fabulous!

8/10 Good

Tommy

Stayed 1 night in Jan 2024
Response from Abby M. on 10 Jan 2024
Dear Tommy, Thank you for taking the time to rate your experience with us! We're delighted to know you had a positive stay overall while visiting Microtel Inn & Suites Aransas Pass. If there's anything we can do to turn that 8 into a perfect 10 for your next visit, please feel free to let us know. Your feedback helps us strive for excellence. We hope to see you again soon!

10/10 Excellent

Davidi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and hospitable. Friendly staff that was kind and helpful.
Stayed 1 night in Jan 2024
Response from Abby M. on 9 Jan 2024
Dear David, On behalf of the entire Microtel Aransas Pass team, we extend our heartfelt gratitude for your glowing 5-star review! Your positive feedback about your recent stay truly brightened our day.We're thrilled to hear that you found our hotel clean, hospitable, and our staff friendly, kind, and helpful. Creating an exceptional experience for our guests is at the core of what we do, and knowing that we succeeded in meeting your expectations fills us with immense joy.Your appreciation motivates us to continue delivering the highest standards of hospitality and service. At Microtel Aransas Pass, Tx, ensuring your comfort and satisfaction is our priority, and we're delighted that we could make your stay a memorable one.Thank you for choosing Microtel Aransas Pass. We can't wait to welcome you back for another fantastic stay whenever your travels bring you our way!Warm regards,

8/10 Good

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Abby M. on 27 Dec 2023
Dear Maria,Thank you for taking the time to rate your experience with us. We appreciate your feedback and are glad to see that you had a positive stay overall.If there are any specific areas where you feel we could improve or any suggestions you'd like to share, please don't hesitate to reach out. Your insights are valuable as we strive to ensure the best possible experience for all our guests.We hope to have the opportunity to welcome you back for an even better stay in the future to Microtel Inn Aransas Pass, Tx. Warm regards,Hotel Marketing Team

8/10 Good

Jorge

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful
Everything was wonderful other than my room being next to an exit door. There were a lot of people coming in and out late at night and early in the morning. Well, you are able to hear the door loud when they open and the door shut behind him. But other than that everything was great, I would definitely stay there again.
Stayed 3 nights in Dec 2023
Response from Abby M. on 27 Dec 2023
Dear Jorge, Thank you for sharing your feedback following your recent stay. We're delighted to hear that overall, you had a positive experience with us.We apologize for the disturbance caused by the proximity of your room to the exit door. Your comfort is essential to us, and we understand how noise disruptions can affect your stay. We'll make note of your preference for a quieter room for any future visits to ensure a more peaceful experience.We're thrilled that despite this inconvenience, you enjoyed your stay, and we look forward to welcoming you back for another great experience.Warm regards,Hotel Marketing Team

8/10 Good

Natalie

Travelled with family and small children
Liked: Staff & service, amenities
It was perfect for one night quick stay. Room was fine. Beds comfortable, mattress firm but I like that. Bathroom was not best but did the trick. In need of some updates but for what we paid it was fine. Breakfast in morning was way better than expected. My daughter loved it.
Stayed 1 night in Nov 2023
Response from Abby M. Hotel Marketing Team on 25 Nov 2023
Dear Natalie, Thank you for sharing your detailed experience with us! We're delighted to hear that your one-night stay at Microtel Inn & Suites Aransas Pass was comfortable overall.Your feedback regarding the room comfort and the enjoyable breakfast experience is wonderful to hear. We're thrilled that your daughter loved it – that's what we strive for, making every guest's experience memorable, especially when it comes to breakfast delights.We understand your observations about areas needing updates, and rest assured, we're constantly working on enhancing our facilities to ensure a more delightful experience for our guests.Your feedback is incredibly valuable to us, and we appreciate your understanding. Should your plans bring you our way again, we'd love the opportunity to welcome you again for another enjoyable stay.Warm regards,

10/10 Excellent

Phil

Stayed 1 night in Nov 2023
Response from Abby M. on 7 Dec 2023
Dear Phil,Thank you for taking the time to rate your stay with us. We're thrilled to see that you had a wonderful experience during your time while visiting Aransas Pass and staying at Microtel Inn & Suites. Your perfect score is greatly appreciated and motivates us to continue delivering exceptional service.Should you have any specific feedback or requests in the future, please feel free to share. We're here to ensure every visit is nothing short of excellent.We look forward to welcoming you back for another fantastic stay.Warm regards,

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast they provide was great! Everything was very clean and comfortable.
Stayed 2 nights in Nov 2023
Response from Abby M. on 10 Nov 2023
Dear Maria,Thank you for taking the time to share your perfect 5/5 score and for highlighting your experience with us! We're thrilled to hear that you enjoyed breakfast and appear to have had a fantastic stay. We love great feedback as it motivates our staff to continue striving for the best hospitality that we can offer. We love to hear that you enjoyed the cozy environment as well. These are top priorities for us, and we're smiling ear to ear knowing that we could meet your expectations.We look forward to welcoming you back for another fantastic stay at Microtel Inn & Suites Aransas Pass. If you have any further comments or suggestions, please feel free to share. Your satisfaction is our utmost priority.Warm regards,Hotel Marketing Team

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stay was good, but AC was not working well either room was freezing cold or humid, and don’t think that they vacuumed!
Stayed 2 nights in Oct 2023
Response from Brittany D. on 30 Oct 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We greatly appreciate your comments and are pleased to hear that you had an overall good stay with us. I apologize for the inconvenience you experienced. Our team is dedicated to ensuring the comfort of our guests, and it seems we fell short in this aspect during your stay. We will certainly look into the issue and make the necessary adjustments to maintain a more consistent temperature in the rooms.Rest assured that we have a rigorous cleaning protocol in place, and we will investigate this matter to ensure it doesn't happen in the future.Your feedback is invaluable to us, as it helps us improve and deliver a better experience for our guests. If you decide to visit us again in the future, we will do our best to ensure that your stay is flawless. Thank you for choosing our hotel, and we hope to welcome you back soon for a more comfortable and enjoyable stay.Warm regards,Microtel Suites Aransas Pass Marketing Team

10/10 Excellent

Fernando

Stayed 1 night in Oct 2023
Response from Brittany D. Microtel Aransas Pass Marketing Team on 19 Oct 2023
Dear Fernando,We sincerely appreciate your 10/10 rating! Your positive feedback is greatly encouraging to our team, and we are delighted to know that you had an excellent experience during your stay at Microtel Aransas Pass. If you ever have any specific feedback or suggestions to share in the future, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic visit.Warm regards,

2/10 Terrible

Gerald

Disliked: Cleanliness, staff & service
I had my bag stolen out of the parking lot. More then 2 weeks later the manager has not called me as requested. The police still have not filed a report.
Stayed 1 night in Sep 2023
Response from Brittany D on 19 Oct 2023
Dear Gerald,We are genuinely concerned about the incident involving your stolen bag from our parking lot and the difficulties you've encountered during this time. We understand how distressing such a situation can be, and your security and well-being are of the utmost importance to us.We want to clarify that we cannot fully ascertain the circumstances surrounding the situation. It's important to note that although we are not responsible for items left in vehicles on our property, as indicated in our policy, we do take all guest feedback seriously, and we are committed to doing everything within our control to improve the security of our premises. We apologize for the inconvenience you have faced and appreciate your understanding in this matter.If you have any further questions or concerns, please feel free to reach out to us directly. Guest comfort and safety remain our top priority.Sincerely,Marketing Teammarketing@microtelap.com

4/10 Poor

Caitlin

Travelled with family
Disliked: Property conditions & facilities
Several holes in the bathroom walls, not repaired. Bathtub had several marks in the bottom appearing to be dirty. Beds are very firm. Hallways had a musty smell. The breakfast option was decent. We enjoyed the waffles.
Stayed 1 night in Sep 2023
Response from Abby M. Marketing Team on 3 Oct 2023
Dear Caitlin,Thank you for taking the time to share your recent experience with us. We appreciate your feedback, as it helps us continually improve our guest experience.We apologize for any inconveniences you encountered during your stay. It's concerning to hear about the condition of your bathroom and the firmness of the beds. We take these matters seriously, and we will immediately address the issues you've raised to ensure that future guests do not encounter similar challenges.Regarding the musty smell in the hallways, we are actively working to identify and resolve the source of this issue to provide a fresher and more pleasant atmosphere for our guests.On a more positive note, we're delighted to hear that you found our breakfast option decent and enjoyed the waffles. Your feedback on our breakfast offerings is appreciated, and we'll continue to strive for excellence in this aspect of your stay.Once again, thank you for sharing your observations with us. We hope you'll consider staying with us again in the future, and we're committed to providing you with an improved experience.Warm regards,

8/10 Good

Jill

Stayed 1 night in Aug 2023
Response from Brittany D. Marketing Team on 21 Sept 2023
Dear Jill, Thank you for taking the time to provide us with a rating of 4/5 following your recent stay at our hotel. We sincerely appreciate your feedback, although we would have loved to hear more about your experience to better understand how we can continue to improve and exceed your expectations.Our commitment is to provide exceptional service and accommodations to all our guests, and we hope to have the opportunity to welcome you back in the future to earn that fifth star and make your next stay even more memorable.Once again, thank you for choosing to stay with us. If you have any questions, comments, or additional feedback to share, please feel free to reach out to us directly. Your satisfaction is our top priority, and we look forward to hosting you again soon at Microtel Inn & Suites Aransas Pass, Tx.Best regards,

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service
Woke up to roaches in the bed. I told the clerk and she did not care. I will never stay at this chain again.
Stayed 1 night in Sep 2023
Response from Brittany D. Marketing Team on 18 Sept 2023
Dear Thomas, I'm truly sorry to hear about the unfortunate experience you had during your stay at our hotel. Please accept my sincere apologies. This is certainly not the level of service and cleanliness we strive to provide our guests, and we take your feedback very seriously.We have initiated a thorough investigation into the matter to identify the root cause and prevent such incidents from happening in the future. It is our priority to maintain a clean and pest-free environment for all our guests.I understand your decision to not stay with our chain again, but I would like to assure you that we are committed to improving our services and ensuring that future guests do not face similar issues. Your feedback is invaluable in helping us make the necessary improvements.Once again, please accept our sincerest apologies for the inconvenience you experienced during your stay. We hope you will reconsider and give us another chance in the future.Warm regards,

6/10 Okay

Holy, Wharton

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
The rooms were clean and the grounds were well maintained. The staff was very friendly. Only drawback - rooms were really small.
Stayed 1 night in Aug 2023
Response from Brittany D. Marketing Team on 1 Sept 2023
Dear Holy, Thank you for taking the time to share your thoughts about your recent stay. We're pleased to hear that you found our rooms and the hotel in general to be well maintained. Our team is dedicated to providing a welcoming atmosphere and exceptional service for our guests like you. While we aim to provide comfortable accommodations, we understand that preferences vary. If you decide to stay with us again, please don't hesitate to reach out to our reservations team, and they will be more than happy to assist you in selecting a room that better meets your preferences.Once again, we're grateful for your feedback and hope to welcome you back for another enjoyable stay in the future.Warm regards,

8/10 Good

rex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Abby M. Marketing Team on 27 Aug 2023
Dear Rex, Thank you for taking the time to share your feedback and for choosing to stay with us. We're glad to see your 8/10 rating and appreciate your input. We're committed to continuous improvement and hope to have the opportunity to make your next stay even better. If you have any specific suggestions or concerns, please don't hesitate to let us know. We look forward to hosting you again in the future here at Microtel Inn & Suites Aransas Pass.Best regards,

6/10 Okay

Xavier

Travelled with partner
Liked: Staff & service, property conditions & facilities
Kinda smelled like mildew and ac didn't work well
Stayed 2 nights in Aug 2023
Response from Abby M. Marketing Team on 27 Aug 2023
Dear Xavier, We're thrilled that you chose to stay with us and took the time to share your feedback. We value your input, and we're committed to addressing any concerns you encountered. This year we are going to begin doing some renovations, and feedback like yours helps us to know exactly what areas are most impactful for our guests. Thank you for sharing with us so we can take this piece into consideration. We would love the opportunity to welcome you back for a much-improved stay. If you decide to return, please feel free to reach out to our management team, and we'll ensure your next visit meets your expectations.Thank you for your valuable feedback, and we look forward to the privilege of hosting you again in the future.Warmly,

4/10 Poor

Russell

Travelled with group
Liked: Cleanliness, property conditions & facilities
Not recommended.
It’s micro in size. Online picture had a small refrigerator but not one in the room. Worker were friendly and helpful. The breakfast was terrible.
Stayed 6 nights in Aug 2023
Response from Abby M. Marketing Team on 27 Aug 2023
Dear Russell, We appreciate your feedback and apologize for any discrepancies you encountered during your stay. We're sorry to hear that the size of the refrigerator didn't meet your expectations based on the online picture. Your comments are valuable to us and we take all feedback into consideration as we work to improve our hotel for guests like you. If your travels bring you back to our hotel, we'd love the opportunity to provide you with a more satisfying experience. Please feel free to reach out to our Guest Services Manager if you plan on returning, and we'll do our best to address any concerns.Thank you for your input, and we hope to have the privilege of hosting you again in the future.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, room was great, breakfast nice. Staff friendly and helpful!
Stayed 1 night in Aug 2023
Response from Brittany D. Marketing Team on 21 Aug 2023
Dear Robert, We're absolutely delighted to read your positive feedback about your recent stay at Microtel Inn & Suites Aransas Pass. Your satisfaction is our ultimate goal, and we're thrilled that you enjoyed your stay with us.It's great to know that our convenient location, comfortable rooms, and enjoyable breakfast contributed to your great stay. We appreciate your kind words and hope to have the pleasure of welcoming you back for another excellent stay in the future. Should you need anything or have any further feedback, please don't hesitate to reach out.Thank you for choosing our hotel, and we can't wait to host you again!Warm regards,

8/10 Good

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioner was loud and room fluctuated between cool and warm. The toilet ran all night...but the air conditioner was loud enough to drown out the noise.
Stayed 1 night in Aug 2023
Response from Brittany D. Marketing Team on 14 Aug 2023
Dear Cathy, Thank you for staying at Microtel Aransas Pass. We value your feedback and we appreciate you sharing about the toilet and air conditioning. We apologize for these inconveniences and we'll take this into consideration as we work to improve our facilities and services as we begin some renovations this year. We appreciate your patience and understanding, and we hope to have the opportunity to provide you with a more comfortable and enjoyable stay in the future. Thank you for bringing these matters to our attention.Warm regards,

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the especially the beds were so comfortable. The TV worked well and the A/C was perfect.
Stayed 1 night in Aug 2023
Response from Brittany D. Marketing Team on 14 Aug 2023
Dear Maria, We're delighted to hear that you had a comfortable and enjoyable stay with us! It's fantastic that the room amenities were enjoyed and met your expectations. We are glad to hear that this contributed to your overall comfort. Your positive feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back for another exceptional stay in the future. Thank you for choosing us as your accommodation choice.We hope to welcome you back again at Microtel Inn & Suites by Wyndham Aransas Pass

4/10 Poor

Gerald

Liked: Cleanliness
Stayed 2 nights in Aug 2023
Response from Brittany D. Marketing Team on 9 Aug 2023
Dear Gerald, Thank you for sharing your feedback about your recent stay. We apologize that your experience fell short of meeting your expectations. Please know that we take your rating seriously and will use this as an opportunity to improve our services. If you have any specific concerns or would like to provide more details, please feel free to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Jul 2023
Response from Brittany D. Marketing Team on 29 Jul 2023
Dear Kimberly,Thank you for the 5/5 review! We're delighted to know you had a wonderful stay with us. Your kind rating means a lot to our team. We hope to welcome you back soon!Best regards,

2/10 Terrible

Rusty, san antonio

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Ac in room was not working and when talked with front desk was told we would have to deal with it! Asked to speak with the manager and was told he was out and would call! But still haven’t heard from management
Response from Brittany D. Marketing Team on 24 Jul 2023
Dear Rusty, Thank you for taking the time to provide feedback about your recent stay at our hotel. We apologize for the inconvenience you experienced during your stay.We understand the importance of a comfortable room environment and the importance of receiving prompt attention for matters such as these. Regarding your request to speak with the manager, we apologize for any miscommunication that occurred. We acknowledge that we fell short in providing a satisfactory resolution during your request. Your experience does not reflect the level of service we aim to provide to our guests, and we take your feedback seriously. To further discuss your concerns and offer a proper resolution, someone from our team will be in touch with you. Once again, we apologize for the inconveniences you encountered during your stay. Your feedback helps us improve, and we hope you will give us another opportunity to exceed your expectations should you decide to stay with us again.Thank you for bringing this matter to our attention, and we will be in touch with you soon. Best regards,

6/10 Okay

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Mildew Issues
The positive parts of the stay was definitely the convenience of the location. It's very close to the bridge on the way to Port Aransas. It's about 15 minutes away from Rockport beach. We had issues with the AC where we are pretty sure it was spraying mildew everywhere but we couldn't turn it off because it was over 100 degrees outside. We told the front desk about it twice and when we came back from lunch, the only difference we could find is that they sprayed Febreeze (or similar) around the room to get rid of the smell. The lady at the front desk was rude about it as well.
Stayed 2 nights in Jul 2023
Response from Brittany D. Marketing Team on 24 Jul 2023
Dear Guest, Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate both the positive aspects you highlighted and the concerns you brought to our attention.We're delighted to hear that the location of our hotel was convenient for your travel plans, with its proximity to the bridge leading to Port Aransas and the short distance to Rockport beach. We understand that easy access to nearby attractions can significantly enhance the overall guest experience, and we're glad you enjoyed this to convenience and proximity to nearby towns and beaches. However, we sincerely apologize for the issues you encountered and we understand how crucial a comfortable room environment is, especially in extreme weather conditions. Rest assured, we are taking this matter seriously and will thoroughly investigate the situation to prevent such occurrences in the future.Providing exceptional customer service is of the utmost importance to us, and we deeply regret that this was not the experience you received. We will address these matters internally to ensure our staff adheres to the highest standards of professionalism and courtesy at all times.Your valuable feedback serves as a valuable resource for us to improve our services and overall guest experience. We genuinely appreciate your honesty and will take the necessary steps to address the areas that require attention.We hope you will give us another opportunity to host you and provide you with the exceptional stay you deserve. Should you decide to visit us again, please do not hesitate to contact us directly, and we will be more than happy to assist in ensuring a comfortable and enjoyable stay.Once again, thank you for sharing your thoughts with us. Your satisfaction is our priority, and we look forward to the possibility of welcoming you back in the future.Best regards,

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Well maintained property and attentive staff. The property is surprisingly well kept even with the hardships of recent hurricane damage. Stayed in Queen suite which was roomy enough but awkwardly designed. Tv was in an especially awkward position being mounted between 2 rooms on top of a slanted closet. Otherwise the overall stay was pleasant.
Stayed 3 nights in Jul 2023
Response from Brittany D. Marketing Team on 18 Jul 2023
Dear Michael, Thank you for sharing your feedback with us. We are delighted to hear that you found our property well maintained and our staff attentive. Our team takes great pride in ensuring a pleasant and comfortable stay for all our guests.We appreciate your understanding and acknowledgement of the efforts to keep the property well-kept. Safety and comfort remain our top priorities, and we are glad you had a positive experience during your stay.We understand we fell short on meeting expectations as it relates to the tv placement, and we are entering a phase of undergoing some renovations and we will keep your feedback in mind as we work to make improvements. Thank you again for your feedback and for choosing Microtel Inn & Suites as your accommodation choice in Aransas Pass.Warm regards,

8/10 Good

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice and quiet, however the pillows were hard, so it was hard to sleep. Parking was a bit tight for a pickup, but overall the stay was nice and the staff was great.
Stayed 2 nights in Jul 2023
Response from Brittany D. Marketing Team on 18 Jul 2023
Dear Charles,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed the nice and quiet atmosphere of our property and that our staff provided great service during your stay.Regarding the parking, we understand that larger vehicles may face challenges in tighter spaces. We'll consider ways to enhance our parking arrangements to accommodate all our guests more comfortably.Your feedback is valuable, and we appreciate your understanding. We hope to welcome you back for another enjoyable stay in the future. If there's anything else you'd like to share or if we can be of further assistance, please don't hesitate to let us know.Thank you for choosing Microtel Inn & Suites Aransas Pass as your accommodation.Best regards,