预订科兹美岛酒店宾馆住宿限时优惠

“The only problem (actually it’s not resort’s problem) is the extreme humidity of the room, besides this all others are good”

“There are hotels, and then there are places that become part of your story. Casa Mexicana is that place for us. Since 2016, we have returned several times every year, and with each visit, we are reminded why we never want to stay anywhere else in Cozumel. The moment we walk through the doors, we are greeted with genuine smiles and kindness that make us feel like family. The staff is simply extraordinary. Their warmth, professionalism, and attention to every detail are unmatched, and they truly……

“Excelente hotel frente a la playa. La ubicación es perfecta, las instalaciones son cómodas y limpias, y el personal ofrece muy buen servicio. Ideal para relajarse y disfrutar. ¡Muy recomendado!”

“The property is a bit run down. Food wasn't the greatest. Our room key wasn't working the first night, after returning 3 times to have it reprogrammed had to wait 30min for someone to come fix it. Melting outside in that humidity was no joke.”

“Increíble un lugar bello y acogedor”

“Me encantó la vista. El personal es muy amable y con buena disposición a ayudar todo el tiempo. Un hotel tranquilo y perfecto para descansar y desconectarse. Las instalaciones muy bonitas y cómodas. La cama y las almohadas deliciosas. Buen aire acondicionado. Es la segunda vez que nos hospedamos allí por todo lo anterior.”

“The property and the staff is a 10 out of 10 Thanks for everything Fiesta -)”

“I have stayed in a lot of resorts in Mexico over the last 20 yrs. We visit multiple times a year. This was one of the worst. The food was not good at all. You expect a lower level of food at a buffet, and we are prepared for that, but it was really lacking in all areas. The other restaurant options were also not worth the wait to get in. We could not get water in our room for 2 days. We would call or visit the front desk and would be told it would come, but it never showed up. I finally told……

“Todo le pareció muy bien y el servicio del personal excelente !”

“Horrible experience. Staff needs training on hospitality. Food was terrible too and Im not a picky either. Even the simplest foods youd think they couldnt mess up they did. What they were really great about was kicking you out of anywhere you shouldnt be at. Restaurants were very low capacity and always full so we had to habe the same food all trip. Room wasnt ready until 4pm, they didnt clean our room until 5pm one day, no towels another day we had to go down and use beach towels, we asked for……

“Todo muy bien”

“Everything was great”

“We both got terrible food poisoning from the restaurant. I spent 4 days in bed, couldn’t eat. Hotel staff said ‘that doesn’t happen here’ and offered no support. I’ve travelled to >30 countries without getting food poisoning. My husband, who got it a few days later than I did, is a doctor. We did not eat off of the resort. Otherwise it would have been great, but it turned out to be a huge waste of money, with no refund offered.”