Higashiomi Crefeel Koto Hotels

"Great location with lots of options and excellent room condition. Their guest service is also good."

"I would say Some staff was rude and breakfast needs improvement"

"Great stay"

"The shuttle will pick u up from a station! Really great all around stay! Food is little for dinner but still good. Public baths are less busy in the early afternoon from my experience. "

"All very clean and posh. The facilities don’t keep up when the hotel is full, expect to wait for breakfast which itself is good and fresh. Neither the pool/spa nor onsen allow tattoos so unexpectedly we couldn’t use either. Restaurant is expensive and mediocre (à la carte lunch). Hotel garden is great, staff are amazing."

"The room was beautiful, well appointed and very clean. The restaurant staff were wonderful and very attentive. My only comment would be that the front desk staff felt a little indifferent at times. All in all we really enjoyed our stay."

"Hotel was in a fabulous location walking distance to everything within reason all very close to subway stations. Super friendly. There was a Starbucks 7-Eleven and Tully‘s coffee place right underneath."

"Absolutely loved our stay in this hotel, loved the hot springs spa amd location."

"The Mercure at Lake Biwa in Nagahama is a lovely hotel with stunning views. It has the proximity to the Nagahama Castle, train station and historical town as attractions. If you arrive early you can store your luggage easily at the entrance. It is secure storage. You unlock a locker, enter a 4 digit code and switch it to lock. This is very convenient. Check in is a bit heinous. The line is usually long until after 5 pm. But seamless even for a non-Japanese patron. You can wait out the line in the free reception. There are alcoholic and non-alcoholic drinks and bar snacks. The room is nice but dated. I would not sleep on the foldout couch. Maybe just for children 6-10 years old. The beds are okay but not the most comfortable. They provide basic amenities such as a toothbrush and dispenser shampoo, conditioner, and body soap. However, they do not provide washcloths or body scrubbers. The public bathing area was okay but needed maintenance. Free WiFi with providing your email address is a nice benefit. Now the really bad news… dinner. The hotel has a dinner buffet at ¥9300 per adult! That is a ridiculous price. But they have you hostage. We walked the area around the cultural area park where the hotel is located. We found only one yakatori bar open and it had a 1.5 hour waitlist. You would need to go to the other side of the train station to get dinner. We decided to buy carry out cold food from the grocery on the other side of the train station. 7-11 is a 15 min walk"