「Poor service from reception and leisure staff, having to pay an additional £25 to use the hotel swimming pool after stating it’s included in your stay is really poor. Leisure staff extremely rude and the leisure area hot clean at all.」
「If you value the suspension in your car then avoid the long potholed drive up to this property!
On arrival it transpired the lift was not working and no-one appeared the whole weekend to investigate or repair. No idea how long it had been broken. No apology was given when we arrived. We were simply directed to the staircase to get to our room on the 2nd floor!.
No idea when the skirting boards in the room was last cleaned.
The shower in the room was scalding hot one minute and freezing cold...
「We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us.
However, nothing happened until we chased for an...