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关于哈特福德克罗姆韦尔的万豪春山套房的点评

2.5 out of 5
哈特福德克罗姆韦尔的万豪春山套房
76 Berlin Road, Cromwell, CT

点评

8.6

超赞

10 分 - 超赞。232 条好评，共有 384 条点评" "
8 分 - 还可以。81 条好评，共有 384 条点评" "
6 分 - 一般。35 条好评，共有 384 条点评" "
4 分 - 很差。17 条好评，共有 384 条点评" "
2 分 - 糟糕。19 条好评，共有 384 条点评" "

9.0/10

清洁度

8.8/10

员工和服务

8.6/10

服务设施

9.0/10

住宿条件和设施

8.8/10

环保

点评

10/10 超赞

Anayzia

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing
2024 年 5 月入住 1 晚

8/10 还可以

Dorothea

与配偶出行
满意：员工和服务、服务设施、住宿条件和设施
Corporate has initiated a 3 dollar parking fee, which was a surprise. Kinda weird.
2024 年 5 月入住 1 晚

10/10 超赞

Liane

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Rooms were clean and larger than average. Food was better than the average breakfast.
2024 年 5 月入住 2 晚

8/10 还可以

David

满意：清洁度、员工和服务、住宿条件和设施
2024 年 5 月入住 1 晚

8/10 还可以

Carol

2024 年 4 月入住 1 晚

8/10 还可以

Efrain

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Ac on room 227 not so good making noises,good park everything is close walkable,and good continental breakfast
2024 年 4 月入住 4 晚

10/10 超赞

AE HWA

满意：清洁度、员工和服务、住宿条件和设施
Very kind
2024 年 4 月入住 1 晚

2/10 糟糕

Annette

与家人出行
不满意：住宿条件和设施，清洁度
Lots of space, nice hotel
2024 年 4 月入住 1 晚

10/10 超赞

Daritza

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Na
2024 年 4 月入住 2 晚

8/10 还可以

Gary

满意：清洁度、员工和服务、住宿条件和设施
nothing special
2024 年 4 月入住 1 晚

8/10 还可以

Crystal

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

Latena

满意：住宿条件和设施，清洁度
2024 年 3 月入住 1 晚

10/10 超赞

Martin

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

10/10 超赞

M

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very modern and clean
2024 年 2 月入住 1 晚
Nick Gengenbach 于 2024年03月7日 的回复
Dear valued guest, thank you for the positive review after your recent stay. I'm glad you enjoyed yourself and look forward to seeing you the next time you're in Cromwell area.

4/10 很差

Suzi

不满意：住宿条件和设施
2024 年 2 月入住 1 晚
Nick Gengenbach 于 2024年03月5日 的回复
Dear Suzi, thank you for taking the time to review the hotel. I'm sorry we fell short of your expectations and hope you will give us another chance the next time you're in the area.

10/10 超赞

Nahed

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Nick Gengenbach 于 2024年03月5日 的回复
Dear Nahed, thank you for the 10 out of 10 rating, we look forward to seeing you the next time you're in the area.

10/10 超赞

Ella

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I always love staying here, the rooms are immaculate and the staff is very nice and professional. My only complaint was that the shower head was finicky and didn't have a normal setting, only hard jets or a wonky spray. But that didn't bother me — I love this hotel.
2024 年 2 月入住 2 晚
Nick Gengenbach 于 2024年03月5日 的回复
Dear Ella, thank you for the kind words after your recent stay. I'm happy to see we were able to meet your expectations and look forward to seeing you the next time you're in the Hartford/Cromwell area.

10/10 超赞

Barbara，Ocean Park

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
It was winter so have no opinion of property. Driveway was cleat. Only suggestion would be to have cups in bathroom. Overall found the hotel to be a very good value for price.
2024 年 2 月入住 1 晚
Nick Gengenbach 于 2024年03月5日 的回复
Dear Barbara, thank you for the note after your recent stay. I'm glad you enjoyed your stay and look forward to seeing you the next time you're in the Cromwell area.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Pool
It was great. The hotel staff were very friendly and the building was clean. I wish there was more focus.on keeping the pool area tidy as that is a reason a lot of families come. There was a mess left in the pool area at night and it was disappointing to see it in the aame condition the next morning. There was food remnants and garbage surrounding the pool, no towels amd a lot of hairballs floating around. We skipped we swimming that morning. Also, perhaps a drain aeou d the pool floor as it was a large puddle all aeound the room.
2024 年 2 月入住 1 晚
Nick Gengenbach 于 2024年02月15日 的回复
Dear valued guest, thank you for taking the time to write a review after your recent stay. I wanted to sincerly apologize for the condition of the pool area during your stay. I've shared your feedback with the team to ensure it's resolved and hope you will give us another chance the next time you're in the Cromwell area.

6/10 一般

真实旅客

Meh
It's clean and looks new, but there are a number of things that don't work. Multiple outlets did not work (I woke up and my phone did not charge overnight); the shower curtain was lousy and water gets all over the floor (we asked them to replace it but they didn't), and several fixtures seemed about to fall off the wall. The lighting in the room was almost non-existent, so it was constantly dark. And during a social hour in the lobby, the bartender was terrible. She didn't seem at all bothered by the long line building up.
2024 年 1 月入住 3 晚
Nick Gengenbach 于 2024年01月31日 的回复
Dear valued guest, thank you for the note after your recent stay. I wanted to sincerely apologize for the issues you experienced during your stay. I've shared your feedback with the team to ensure we resolve these issues. I hope you will consider giving us another chance the next time you're in the area and as always, thank you for choosing the Springhill Suites by Marriott.

10/10 超赞

Shanay N.

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I have stayed at this property in the past and it didn’t disappoint then nor did it disappoint this time. The room amenities were worth it. The accessibility to things in the area are worth it as well.
2024 年 1 月入住 1 晚
Nick Gengenbach 于 2024年01月31日 的回复
Dear Shanay N., thank you for taking the time to write a review after your recent stay. I'm glad to see you enjoyed your stay and look forward to seeing you the next time you're in the area.

6/10 一般

真实旅客

与家人出行
满意：客房舒适度，清洁度
So close to great, but not quite
The hotel was conveniently located, and easy to find. Overall a very pleasant experience, with a significant exception. We discovered, when getting ready in the morning, that the tub/shower wasn't draining properly. We called down to the Front Desk, and we're told that nothing could be until maintenance arrived at 9am. Unfortunately, this was after our necessary departure time, so we were all forced to shower standing in several inches of water. An unpleasant experience at best.
2024 年 1 月入住 1 晚
Nick Gengenbach 于 2024年01月29日 的回复
Dear valued guest, thank you for the feedback after your recent stay. I would like to apologize for the inconvenience you experienced during your stay. We hope you will give us another chance the next time you're in the area and as always, thank you for choosing the Springhill Suites.

10/10 超赞

Jamari

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Love it!
2024 年 1 月入住 1 晚
Nick Gengenbach 于 2024年01月29日 的回复
Dear Jamari, thank you for the great comment after your recent stay. We look forward to seeing you the next time you're in the area and as always, thank you for choosing the Springhill Suites by Marriott.

10/10 超赞

Maureen

2024 年 1 月入住 3 晚

10/10 超赞

Leslie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Nick Gengenbach 于 2024年01月24日 的回复
Dear Leslie, thank you for the great rating after your recent stay. We look forward to seeing you the next time you're in the Cromwell area.

10/10 超赞

Terry

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 7 晚
Nick Gengenbach 于 2024年01月24日 的回复
Dear Terry, thank you for the great rating after your recent stay. We look forward to seeing you the next time you're in the Cromwell area.

6/10 一般

Ken

2023 年 12 月入住 2 晚
Nick Gengenbach 于 2024年01月8日 的回复
Dear Ken, thank you for taking the time to rate us after your recent stay. We hope to see you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites by Marriott.

6/10 一般

Arnaldo Andres Dejesus

与家人出行
不满意：服务设施，员工和服务
2023 年 12 月入住 2 晚
Nick Gengenbach 于 2024年01月8日 的回复
Dear Arnaldo, thank you for taking the time to rate us after your recent stay. We hope to see you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites by Marriott.

6/10 一般

Kenneth

满意：员工和服务
不满意：住宿条件和设施
Starting to look a little shabby
4th or 5th visit to this particular hotel. It only opened a couple years ago and already is looking a bit run down. The thermostat control did not work. I had to use the one on the AC unit itself. That was hard to reach and read since it is underneath the bench holding out suit cases. The hassock/ottoman was missing (they got us a replacement). The lav basin had no pop-up stopper, just the drain hole. The shower ceiling was crumbling and peeling. Shabby.
2023 年 12 月入住 3 晚
Nick Gengenbach 于 2024年01月31日 的回复
Dear Kenneth, thank you for the note after your recent stay. I have shared your feedback with our team to ensure the issues you mentioned are resolved and hope you will give us another shot the next time you're in the Cromwell area.

4/10 很差

Ken

2023 年 12 月入住 3 晚
Nick Gengenbach 于 2024年01月8日 的回复
Dear Ken, thank you for taking the time to rate us after your recent stay. We hope to see you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites by Marriott.

2/10 糟糕

Antonio

与家人出行
Not your typical Marriott
The whole hotel, reeked of marijuana to the point of nausea & i ended up with a headache From Friday to Tues. When i complained, they said they were aware of it, but there was nothing they can do, so they came & sprayed the hallway with something on the fabreez line. We couldn't have our grandchildren stay with us because i was too afraid of exposing them.To each his own but it is a non smoking Hotel. Unless you get up & 8 am there wasn't ever any breakfast left after 8:30. Would not recommend for family. I can't believe the standard for a Marriott. You can complain till the cows come home & they don't do anything for you. Not even a bottle of water. We paid 3.42 for an 8 oz bottle of water right after we expressed our concern.
2023 年 12 月入住 1 晚
Nick Gengenbach 于 2024年01月8日 的回复
Dear Antonio, thank you for taking the time to write a review after your recent stay. I would like to sincerely apologize for the issues you experienced during your stay. I've addressed your concerns with the team to ensure they are resolved moving forward. I hope you will consider giving us another chance the next time you're in the Cromwell area.

6/10 一般

Paul，Jackson Heights

2023 年 12 月入住 3 晚
Nick Gengenbach 于 2024年01月8日 的回复
Dear Paul, thank you for taking the time to rate us after your recent stay. We hope to see you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites by Marriott.

8/10 还可以

Bruce

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Took me half an hour to figure out why the TV wasn’t working. Had to reset the TV and Cable box. Not my job. Otherwise a nice modern and clean place to stay.
2023 年 12 月入住 1 晚
Nick Gengenbach 于 2023年12月26日 的回复
Dear Bruce, thank you for the review after your recent stay. I wanted to apologize for the issue with the TV, however am glad you enjoyed your stay. We look forward to seeing you the next time you're in the Cromwell area and as always, thank you for choosing the Springhill Suites Cromwell.

10/10 超赞

John

满意：清洁度、员工和服务、住宿条件和设施
Very clean quiet and easy to find hotel. Great set up for a family of 5 with 2 queens and a pull out sofa bed. Delicious free breakfast. Highly recommend.
2023 年 12 月入住 1 晚
Nick Gengenbach 于 2023年12月26日 的回复
Dear John, thank you for taking the time to write a review after your recent stay. I'm happy to see we were able to meet your expectations and look forward to seeing you the next time you're in the Cromwell area.

10/10 超赞

David

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Parking fee and no bottled water to drink needs to be corrected; why nickel and dime us (an extra $12)?
2023 年 12 月入住 1 晚
Nick Gengenbach 于 2023年12月22日 的回复
Dear David, thank you for taking the time to write a review after your recent stay. We look forward to seeing you again the next time you're in the Cromwell area.

10/10 超赞

Thomas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2023 年 12 月入住 1 晚
Nick Gengenbach 于 2023年12月22日 的回复
Dear Thomas, thank you for the 5 out of 5 rating after your recent stay. We look forward to seeing you the next time you're in the Cromwell area.

10/10 超赞

Mark

与家人出行
满意：服务设施
Friendly and helpful staff
2023 年 12 月入住 2 晚
Nick Gengenbach 于 2023年12月22日 的回复
Dear Mark, thank you for the nice words after your recent stay. We look forward to seeing you the next time you're in the area.

8/10 还可以

Terry

2023 年 12 月入住 7 晚
Nick Gengenbach 于 2023年12月19日 的回复
Dear Terry, thank you for the 4 out of 5 rating after your recent stay. We look forward to seeing you the next time you're in the area.

6/10 一般

Stephen

2023 年 12 月入住 1 晚
Nick Gengenbach 于 2023年12月19日 的回复
Dear Stephen, thank you for rating us after your recent stay. We look forward to seeing you the next time you're in the area.

2/10 糟糕

真实旅客

与家人出行
不满意：员工和服务
Water heater down, no full disclosure
Seemed like a very nice property but we canceled at the front desk because the water heater went out for the entire hotel. That happens, I guess. But they weren’t going to tell me when I was checking in - luckily, I overheard the person in front of me complaining. I don’t when they were planning to tell me. Then they said they were trying to call to inform us of the issue beforehand. No they didn’t. Stayed somewhere else. Ugh.
2023 年 12 月入住 1 晚
Nick Gengenbach 于 2023年12月19日 的回复
Dear valued guest, thank you for taking the time to write a review after your recent experience. One we realized the hot water was down we started calling all of our guests who had a phone number on file and if there wasn't one, we were informing everyone at check in. I do understand the frustration and hope you will consider giving us another chance the next time you're in the area.

10/10 超赞

Ketlaine

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff is nice. The property is clean. The breakfast is good.
2023 年 12 月入住 3 晚
Nick Gengenbach 于 2023年12月19日 的回复
Dear Ketlaine, thank you for the note after your recent stay. I'm glad to see we were able to meet your expectation and look forward to seeing you the next time you're in town.

8/10 还可以

Columbus

商务旅客
满意：清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Nick Gengenbach 于 2023年12月19日 的回复
Dear Columbus, thank you for the 8 out of 10 rating after your recent stay. We look forward to seeing you the next time you're in the Hartford/Cromwell area.

10/10 超赞

Lisa

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Nick Gengenbach 于 2023年12月19日 的回复
Dear Lisa, thank you for giving us a 10 after your recent stay. We look forward to seeing you the next time you're in the Cromwell area.

10/10 超赞

Brenda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very cute place
2023 年 11 月入住 1 晚
Nick Gengenbach 于 2023年12月4日 的回复
Dear Brenda, thank you for the kind words after your recent stay. I'm glad to see we were able to meet your expectations and look forward to seeing you the next time you're in the Cromwell area.

10/10 超赞

Sariyah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
That room is amazing just the fridge not really cool
2023 年 11 月入住 2 晚
Nick Gengenbach 于 2023年11月30日 的回复
Dear Sariyah, thank you for taking the time to write a review after your recent stay. I'm glad to see we were able to meet your expectations and look forward to seeing you the next time you're in the Cromwell area.

8/10 还可以

Maggie，South Yarmouth

满意：清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 3 晚
Nick Gengenbach 于 2023年11月28日 的回复
Dear Maggie, thank you for the 4 out of 5 after your recent stay. We look forward to seeing you the next time you're in the area and as always, thank you for choosing the Springhill Suites by Marriott.

10/10 超赞

Joseph

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nicevplace for an overnight stay... Wide variety of restaurants in downtown Middletown...3 miles away.
2023 年 11 月入住 1 晚
Nick Gengenbach 于 2023年11月28日 的回复
Dear Joseph, thank you for the kind words after your recent stay. I'm glad we were able to meet your expectations and look forward to seeing you the next time you're in the Hartford/Cromwell area.

10/10 超赞

Paul

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Family size room for 6
2023 年 11 月入住 1 晚
Nick Gengenbach 于 2023年11月28日 的回复
Dear Paul, thank you for the great rating after your recent stay, we look forward to seeing you the next time you're in the Cromwell area.

10/10 超赞

Isaac

2023 年 9 月入住 3 晚
Nick Gengenbach 于 2023年11月16日 的回复
Dear Isaac, thank you for the great rating after your recent stay, we look forward to seeing you the next time you're in the area.

8/10 还可以

Reid

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Perfectly fine hotel
Perfectly fine hotel, nothing special but no major disappointments. A couple of stains on hallway carpets, breakfast was included but not great. Only fruit available was apples, would have appreciated more variety. I'm tall and the shower head was nice and high which is great, but the shower stream was wonky so that was disappointing.
2023 年 11 月入住 1 晚
Nick Gengenbach 于 2023年11月13日 的回复
Dear Reid, thank you for taking the time to write a review after your recent stay. I'm happy to see we were able to meet your expectations while you stayed with us and look forward to seeing you the next time you're in the area.