Cua Can Spa Hotel

"The Hotel actually very nice and beautiful. They used to have the Hotel free bus to take their customers to central, but not anymore The food is very descent but not all that. "

"I paid a premium for a beach-view room but was assigned a pool-view one instead. When I raised the issue, staff dismissed it, noting only a partial beach glimpse was visible by leaning over—far short of expectations.Upon check-in, the air conditioning was non-functional. Curtains didn’t work, scale was non functional. Had to call numerous time to get one thing complete.Pool staff displayed consistent rudeness, appearing disengaged and jaded. Customer service overall was underwhelming, with restrictive policies on pool towels and buffet was below average. The complimentary shuttle operated without organization, resulting in chaotic conditions unsuitable for families with young children—we ceased using it immediately. Entertainment continued until 10 p.m. right front of pool, so couldn’t get the kids to bed early.These issues collectively undermined our stay and raise concerns about leadership and operational standards. Grandworld is a big fail with low quality foods and predatory price gouging. Pay for 5 star and get 2 star treatment. It’s one and done for us."

"The propperty is great with wonderful amenities and well maintained facilities. The biggest drawback is the attitude of the front desk staff. They were not helpful and bordering on rude. They were not very competent with English and did not seem interested in helping. This impacted the overall experience."

"I stayed in 5 different hotels during my trip to Vietnam, and this was the most disappointing. The front desk staff were not friendly nor accommodating/hospitable. The hotel is newer, but poorly built, as is the modern way, I guess. I could hear my neighbors, the cleaning staff in other rooms, and screaming kids from the pool. Everything (schedules, menus, room service) is online via a QR code, but half the time the internet didnt work. Lastly, this was the most expensive hotel I stayed at and the value/service for the money just wasn't there. I would not recommend staying here. "

"Amazing 5 night stay in an Ocean Pool Villa. Pure bliss. On time transfer to and from the airport, swift check in and out by Dran. Room was heavenly with a gorgeous view of the sea. The room was huge and spotlessly clean. We only ate at the Vietnamese restaurant and every meal was delicious. Jason in particular looked after us very well, although every member of staff was attentive! Breakfast in Gio was a sumptuous affair every morning. We visited the gym and walked from end to end of the resort daily... We hired a moped for the day to explore the north west coast and this was very easily arranged by the hotel with a 3rd party provider. Great to see other parts of the island. Very sad to leave and would throughly recommend for much needed downtime after a hectic time visiting the sights of Vietnam before returning to the UK. "

"The gardens around the property were lush and beautiful. It was a tropical oasis. The beach was clean and sandy and the water warm. There were ample beach chairs and the atmosphere around the pool was peaceful and serene. No screaming children or loud music. The bed was huge and comfortable and the room spacious. We used the gym facilities and they were top notch and played a game of pool in the covered games area. But the breakfast was enough to warrant booking this place. It was incredible. Anything your heart could desire and all artfully presented. It was a highlight every day. The staff were consistently cheerful and attentive. This place definitely earns its stellar reputation."

"Great location. Would recommend "

"Good breakfast and nice room and view. Slow service in the restaurant."