San Juan Hotel

Property class: 3.5

Choose dates to view prices

You can look forward to free continental breakfast, a terrace and a coffee shop/cafe at San Juan Hotel. The on-site restaurant, FIDEL GOURMET, features local cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Gym
  • Business services

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Twin Room

A hotel room with two beds, wooden headboards, and a large floral wallpaper.

Standard Twin Room

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 1 Queen Bed

A luxurious bedroom with a large bed, ornate wooden wardrobe, and elegant decor.

Standard Double Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

A hotel room with three double beds, wooden flooring, and a desk with a chair.

Standard Triple Room

  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room

A cozy bedroom with a large bed, a wooden dresser, a desk, and a bathroom with a bathtub.

Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Single Room

A hotel room with a wooden bed, a desk with a plate of fruit, a chair, and a red rug.

Standard Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Presidential Double Room

A hotel room with a bed, a desk with a lamp, a chair, a dresser, and a large mirror.

Presidential Double Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Cuenca, San Juan Hotel is in the historical district. New Cathedral of Cuenca and Casa de los Arcos Art Museum are local landmarks, and travellers looking to shop may want to visit Plaza Rotary Market and Mall del Rio. Cuenca Municipal Planetarium and University of Cuenca's Orchid Garden are also worth visiting. Visit our Cuenca travel guide
Map
General Torres 9-59 y Gran Col, Cuenca, Azuay, 10150

What's nearby

  • A cathedral with blue domes and a cityscape in the background.
    New Cathedral of Cuenca
    2 min walk - 0.2 km
  • Two illuminated church domes with cross-topped spires, set against a mountainous backdrop.
    Calderon Park
    2 min walk - 0.2 km
  • A cobblestone street leading to a town square with a view of distant hills.
    Río Tomebamba & Calle Larga
    10 min walk - 0.9 km
  • Church of Santo Domingo
    1 min walk - 0.1 km
  • Alejandro Serrano Aguilar Stadium
    17 min walk - 1.5 km

Getting around

  • 14n - Antonio Borrero Station
    6 min walk
  • Gaspar Sangurima Tram Station
    12 min walk
  • Cuenca (CUE-Mariscal Lamar)
    14 min drive

Restaurants

  • Chocolateria Dos Chorreras
    2 min walk
  • Raymipampa
    4 min walk
  • Molinos Tradicion Cafe
    3 min walk
  • Café Del Parque
    4 min walk
  • Terra Rooftop, 360
    3 min walk

About this property

San Juan Hotel

  • Hotel located in Downtown Cuenca
  • At San Juan Hotel, you can look forward to free continental breakfast, a terrace and a coffee shop/cafe. The on-site restaurant, FIDEL GOURMET, features local cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.
  • You'll also enjoy perks such as:
    • Free self-parking
    • A round-trip airport shuttle (surcharge), a 24-hour front desk and a banquet hall
    • Tour/ticket information, smoke-free property and 1 meeting room
  • Room features
  • All guest rooms at San Juan Hotel include amenities, such as free WiFi, minibars and free bottled water.
  • More conveniences in all rooms include:
    • Baths or showers and hairdryers
    • LCD TVs with satellite channels
    • Daily housekeeping and desks

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  • Parking available
9.2 out of 10, Wonderful, 181 reviews
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Frequently asked questions

Is San Juan Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at San Juan Hotel?

Self-parking is free at this property.

What time is check-in at San Juan Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at San Juan Hotel?

Checkout is at noon.

Does San Juan Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 7:00 AM-7:00 PM on request. A fee of USD 10 per person applies.

Where is San Juan Hotel located?

Located in Downtown Cuenca, this hotel is steps away from Church of Santo Domingo and San Cenaculo Church. Calderon Park and New Cathedral of Cuenca are also within 5 minutes. Gaspar Sangurima Tram Station is 12 minutes by foot and Unidad Nacional Tram Station is 18 minutes.

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Reviews

San Juan Hotel Reviews

8.8

Excellent

9.6

Cleanliness

8.8

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 15 out of 25 reviews
Rating 8 - Good. 8 out of 25 reviews
Rating 6 - Okay. 0 out of 25 reviews
Rating 4 - Poor. 0 out of 25 reviews
Rating 2 - Terrible. 2 out of 25 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
El personal de servicio fue muy atento y las instalaciones están limpias y bien atendidas.
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El estilo colonial
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel very friendly staff restaurant needs big improvement
Stayed 3 nights in Nov 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the charm of the property, the attention to detail and the attentiveness of the staff. The location is fantastic, as well! The off-site parking was a bit inconvenient and the rooms were a little damp. But overall, our experience was wonderful and we will be back!
Stayed 4 nights in Oct 2021
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención del personal y el servicio, muy buenos y eficientes. Cada vez que viaje a Cuenca procuraré hospedarme en este hotel que, además, está en pleno centro histórico de la ciudad.
Stayed 1 night in Jul 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms on the ground floor quite noisy as kitchen is right there and starts working early as well as many guests have to pass this aera.
Stayed 3 nights in Aug 2018
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad Experience

When we got in to the Hotel, the lady in the front told us that they never got an confirmation of ORBITZ which seems really weird because I guess everything is automated. So she gave us an option to stay in two triple rooms the night we arrived but we were getting relocated to another hotel nearby. So we went through the process of checking out the next day and checkin in to the other hotel. Hotel was two blocks distance from San Juan so it wasn´t that hard, but the hotel itself (Hotel Inca Real) was one of the worst hotels I´ve stayed, the floor cracks every time you step, theres a bell in the main entrance so you can hear every ring from your room, soundproofing is non existent at all and the buffet breakfast is extremely limited and I believe that there is a big price gap between the two hotels. I trully didnt like what happened and I´m not sure if it was a problem of ORBITZ or San Juan Hotel staff, but it was a non pleasant experience which I don´t want to repeat in my life.
Stayed 2 nights in Aug 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1st trip to the mountains

The hotel was very nice. The staff (esp. Claudia, Paola , and Karina) was outstanding and very friendly. The staff was helpful, caring about our well being and followed up on every request we made. They found a english speaking driver, for us, that was very good. We have nothing bad to say about the hotel, and our stay. An absolute 5/5.
Stayed 4 nights in Feb 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff amazing and bilingual
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff are the best and speak English
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay and the staff were very, very accomadting.
Stayed 3 nights in Feb 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful colonial hotel. Excellent service and location. Very clean hotel and good restaurant.
Stayed 1 night in Dec 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reservation was wrong, they gave my parents a wrong room. But the servicios was available to change and do and update to my original reservation. Very good service
Stayed 1 night in Oct 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in central area -- lot w/in walking dist

Enjoyed very much. Good service, beautiful interior. Down side: Parking is in a locked lot two blocks away. OK if you're taking taxis, but inconvenient if you're driving. No A/C or heat, but it wasn't a problem for us in late May.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Cuenca at San Juan Hotel

We were so pleased with our stay at San Juan Hotel. The staff was very kind and helpful. We speak very little Spanish and there was always someone available who spoke English. The hotel is beautiful old style Spanish with a really lovely courtyard. We requested a room with a window that opened to the outside courtyard. So glad we did as not all of the rooms have an outside window. Room and bathroom were very spacious and very clean. The hotel is centrally located, within 2-3 blocks of several markets, the Cathedral, shops, cafes, etc.
Verified review

2/10 Terrible

Liked: Cleanliness, property conditions & facilities, room comfort

Lindo pero me debitaron un importe mayor en tarjet

reserve habitación doble superior con vista, con jacuzzi separado ducha. No las tenían disponibles y me dieron una interior sin Yanuzzi separado. Me facturaron 258 dolares porque la habitación era más económica y ustedes me debitaron 340,55 espero vuestro contacto para resolver este inconveniente.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

旧市街のロケーションの良いホテル。

クエンカ大聖堂のすぐ近くでロケーションの抜群のホテルです。
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort
Tuvimos un problema con la reserva del hotel, apartamento reservado era un catergoria más pequeños porque no tenía más vacantes. No había aparcamiento como se informa en la reserva. Sin estos problemas, gran hotel.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel es colonial y muy bonito, el servicio excelente. El único problema es el acceso al hotel ya que las calles del centro de la ciudad estan destruidas.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service

Very comfortable, excellent service
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022
Verified review

8/10 Good

Stayed 2 nights in Jul 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019