Terrible Experience – Do Not Recommend This Hotel
My experience at this hotel was absolutely terrible. The customer service was disappointing, the property was extremely dirty, and the way they handled my reservation was unacceptable.
I booked a room through Expedia, but when I arrived at the hotel, I was told that the room was no longer available because the hotel had sold it to someone else. Instead of honoring my reservation, they offered me a more expensive room and forced me to pay additional money just to have somewhere to stay. Since it was already late, I felt I had no other choice.
What made the situation even worse was the complete lack of effort to resolve the problem. The employee did not call a manager, offer a reasonable alternative, provide a discount, or even apologize for the inconvenience. They simply blamed Expedia and claimed they had sent them an email. Meanwhile, I was the customer left dealing with the consequences of their failure to honor the reservation.
The condition of the property was also unacceptable. The place was dirty, the beds were filthy, and there was practically nothing available in terms of food or amenities. The overall condition made the stay extremely unpleasant.
A hotel should honor its reservations, maintain clean rooms, and treat its guests with respect. Unfortunately, this establishment failed on all three fronts. I would not recommend this hotel to anyone, and I hope management takes these complaints seriously and improves i