Benifontaine Cytises Park Hotels

"Clean and well-thought rooms, very friendly and helpful staff, nice breakfast. No kettle/coffee machine in the room, but given the very reasonable price it's still a strong recommendation from me."

"The room was clean, comfortable and nicely equipped. "

"We checked in at 0030 so reception was closed which was expected. The message from the hotel gave me a code to use to gain entry. At the hotel I was faced with a check in computer asking for my name and reservation number . After 20 minutes I could not find a reservation number it would accept We used the intercom to speak to someone and got the reservation number. Using this we ‘eventually ‘ got the door to open after about 5 attempts. The code sent by the hotel was infact the reservation number . A simple change in language could have assisted here . Without my message to the hotel prior to travelling this code would not have been sent or available - so despite not knowing this code was the reservation number - how are you supposed to find that out if you don’t know you need it till 0030 when you are tired and trying to check in. It was a poor check in process which even asked for around 2€ in payment and if we wanted breakfast etc . Can you imagine at 0030 if I want this - we just wanted to get to bed not be questioned A very poor system "

"Staff and room were lovely. Dinner was nice, but the drinks were very expensive (small glass of wine €10). Breakfast, for the price, (€22 each) was very average"

"Yes. Excellent amenities at a reasonnable price and very convenient locarion. Staff was eager to respond and cover any need."

"Good"

"We were a bit confused initially when we arrived in an out of town shopping zone. The hotel facilities were excellent but I felt that the staff were keen for us to finish our lovely meal. We had arrived in the restaurant at 20.30 and had been reassured that we were welcome. Maybe I've misread things but I did get a vibe that staff would prefer if we finished sooner rather than later."

"We were travelling from Switzerland to Calais and back to uk. Needed somewhere inbetween to rest. Had good reviews so booked this place and also had free parking. The checkin is only open from 1600-2000. We were running late and therefore had to contact reception. The lady who assisted us was wonderful and organised out of hours check in The parking is on street parking and depends on availability of space and therefore free parking is not necessary available. The room was not clean. It smelt foul. There was mould on the sponge on the sink. One of the beds smelt like a drunk homeless man had slept on it. Had stains on the sheets. Could not sleep on that at all! The other bed had small bits on it. We slept with our clothes and for the minimum necessary to recuperate and be on our way The window opens directly onto the street where there is a bar and was noisy all night (it was a Friday night) I am surprised that it has 9/10 rating! Would definitely not rate it at all "

"The picture on the hotel website shows the hotel with a sign which says “Hotel Restaurant Brasserie”. This, along with the “free, private parking”, made it appear the ideal location for my single night stay in Lens. When I got there, a Wednesday, the restaurant wasn’t open. I have subsequently looked at the FAQs which state “No, this hotel does not have an on-site restaurant.” There are a number of other restaurants in the street but all were closed that night and generally appear not to be open for evening service. The choice I was left with was either Domino’s Pizza or Friterie Momo. Fortunately, I picked the latter and had one of the best burger and chips I’ve had in years. The hotel itself is functional although tired and need of a complete refresh. The room was comfortable although the bathroom left a lot to be desired. To get water from the shower you had to press in the heating control. Water then came out for no more than 20 seconds before you had to press it again. That would have been merely inconvenient it I hadn’t had to hold the shower head which would not attach to its hook. No shower gel was provided, luckily I had my own, just the smallest bar of soap I have ever seen. In fact calling it a bar is an exaggeration; sliver would be a more accurate description. Finally, the toilet was very close to a wall. In fact my knees were less than an inch from it. Anyone taller than six foot would have a problem. The breakfast was pretty good with a lot of choice. The par"