住宿景观

关于雅那日本温泉度假村和SPA中心的点评

5 out of 5
雅那日本温泉度假村和SPA中心
Khu Du Lich Xuan Thieu, Phuong Hoa Hiep Nam, Quan Lien Chieu, Da Nang

点评

9.2

非常棒

10 分 - 超赞。217 条好评,共有 302 条点评" "
8 分 - 还可以。53 条好评,共有 302 条点评" "
6 分 - 一般。14 条好评,共有 302 条点评" "
4 分 - 很差。12 条好评,共有 302 条点评" "
2 分 - 糟糕。6 条好评,共有 302 条点评" "

9.4/10

清洁度

9.0/10

员工和服务

9.4/10

服务设施

9.4/10

住宿条件和设施

9.2/10

环保

点评

10/10 超赞

HIN PO

满意:清洁度、员工和服务、住宿条件和设施
Good facilities and beautiful scenery hotel !
2024 年 2 月入住 2 晚
Da Nang Mikazuki Japanese Resorts & Spa 于 2024年02月17日 的回复
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience. Providing the most memorable experience for guests is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable. Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future. Best Wishes, Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

8/10 还可以

Yuen Man Lea

2023 年 11 月入住 1 晚
Hotel Management Board Danang Mikazuki Japanese R 于 2023年11月17日 的回复
Dear Ms. Yuen Man Lea,Thank you for taking the time to make us a review. We are delighted you had an enjoyable stay with us.We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Da Nang Mikazuki Japanese Resorts and SpaBest Wishes,Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

10/10 超赞

Michael

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 7 月入住 6 晚
Hotel Management Board 于 2023年08月22日 的回复
Dear our valued Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,Danang Mikazuki Japanese Resorts and Spa

8/10 还可以

LAI SHAN

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Its a full of Japanese style hotel.Good for Japanese people and the one who loves Japanese culture.The environment is very good.Facing the sea.I think its suitable for a family with children because its many pool just like a sea paradise. There are 4 restaurants ,including 2 Japanese restaurants and buffet.The only not good thing is that its inconvenient go outside.
2023 年 7 月入住 1 晚
Guest Relations Department 于 2023年08月17日 的回复
Dear Our Valued Guest, From entire team please allow me to thank you for sharing your experience here on Agoda with our future guests. I am delighted that you have enjoyed your stay and that your left Da Nang Mikazuki Japanese Resorts & Spa with fond memories. I hope to see you again for another adventure here at Da Nang Mikazuki Japanese Resorts & Spa. Best Wishes,

8/10 还可以

hoi yan

与家人及幼儿出行
满意:清洁度、员工和服务、住宿条件和设施
設施配套完備 酒店非常新淨及大 房間寛敞 有日式庭園 有infinity pool 有兒童水上設施 更有沙灘旁泳池 隔鄰已係室內水上樂園 酒店客人已可使用 更有onsen spa 服務盡力 但英文溝通還需費勁 用google translate 可解決 清潔需再仔細一點 有點甩漏 但提點後會盡量改善 需加強培訓
2023 年 7 月入住 5 晚
Guest Relation Team 于 2023年07月22日 的回复
尊敬的客人,非常感谢您留下宝贵的时间与我们分享在Danang Japanese resorts and Spa 的感受。对于您此次度假未完美的体验我们感到十分的遗憾,感谢您给了我们宝贵的意见。同时,这也督促我们要更加提高服务质量,逐步带给您更美好的体验。再次表示对您的道歉!希望在近期能够有机会再次接待您,衷心期待着您的再次莅临。谨致问候,酒店管理Danang Japanese resorts and Spa

4/10 很差

Chen Chiu

商务旅客
满意:客房舒适度,住宿条件和设施
不满意:员工和服务,清洁度
餐廳人太多'服務人員服務太差'叫我先回房間等,下來餐廳吃飯'服務人員服務不及時'回到房間洗澡,熱水不熱'而且房間地毯上有指甲屑!只有大門口的服務人員服務態度很好'幫忙叫車拿行李
2023 年 6 月入住 2 晚

6/10 一般

Ohkawara

ベッドメイキング後の布団の中から小さい飛ぶ虫が入っていたり、ボディーソープが使いかけだったり、ホテルのデポジット返金に、かなら待たされました。基本的にホテルの方の対応はとても丁寧だったので、残念です
2024 年 5 月入住 2 晚

10/10 超赞

MITSUTERU

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
家族連れで5泊しました。 高級ホテルであり、かなり良いです。 小学生の娘は大喜びでした。 ウォーターパークで遊ぶもよし、宿泊者限定の屋上プールもバー付きで良いです。 ダナン中心部からは離れて射ますが、タクシー(grabアプリ)で片道500-1000円くらいで行かれます。 コスパ素晴らしいホテルです。 朝食はバイキング方針ですが、うどんか蕎麦が毎日ローテーションで変わりますし、ご飯や味噌汁などの日本食もあるので、子連れには大助かりです。
2024 年 4 月入住 5 晚

10/10 超赞

TAKU

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
excellent!
2024 年 5 月入住 3 晚

10/10 超赞

YOSHIAKI

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
朝食ブッフェは非常に良い、従業員、スタッフの応対も良く教育されている。少しダナン中心部より離れているので 現地ツアー参加時にホテル送迎の追加料金がかかった。 温泉に入るときの手順が解かりずらかった。
2024 年 4 月入住 2 晚

8/10 还可以

Masahiro

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
部屋は広く、従業員の方は丁寧に案内してくれてとてもよかった。 ただ日本人にとっては不思議な味がする朝食でした
2024 年 4 月入住 1 晚

6/10 一般

Hwee Bin

与家人出行
满意:服务设施,清洁度
Beautiful hotel with gorgeous view, clean, staffs are friendly. I paid for a room with beautiful view with high price, however, the room was very hot with a temperature of 25 degrees cel. I call the reception to complain about it, they said they’ll adjust it at their end. At 12:00am, the room temperature was still high. I was awake all night without any sleep. The reception should have called me to find out if our air condition works but they did not. Will not stay in that hotel anymore and would not recommend to anyone.
2024 年 2 月入住 1 晚

10/10 超赞

KENJI

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
子連れにはとても良いが中心地まで遠過ぎる。 レストランなど行く場合は片道30分のタクシーはマストになります。
2024 年 4 月入住 2 晚

10/10 超赞

Kurt,Yokosuka

满意:清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 4 晚

8/10 还可以

Nancy

满意:住宿条件和设施,员工和服务
2024 年 4 月入住 3 晚
Guest Relations Department 于 2024年04月10日 的回复
Dear Mr/Ms Nancy,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,Hotel Management Board Danang Japanese resorts and Spa

10/10 超赞

??

2024 年 3 月入住 2 晚

8/10 还可以

Waldemar

与家人及幼儿出行, 与家人出行
满意:住宿条件和设施,清洁度
Ein tolles Hotel, mit Wahnsinns Anlage, etwas ab vom Schuss. Personal versucht einen immer wieder was aufzuschwatzen. Super Frühstück. Wasserpark ist etwas überbewertet und nicht den Preis wert.
2024 年 3 月入住 3 晚
Guest Relations Department 于 2024年03月31日 的回复
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,Guest Relation Team Danang Mikazuki Japanese Resorts and Spa

8/10 还可以

Emi

满意:住宿条件和设施,清洁度
2024 年 3 月入住 1 晚
Guest Relations Department 于 2024年03月31日 的回复
"Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,Guest Relation Team Da Nang Mikazuki Japanese Resorts and Spa

10/10 超赞

KYOUNGRAK

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The water park is very good.
2024 年 3 月入住 3 晚
Guest Relations Department 于 2024年04月10日 的回复
Dear Mr./Ms. KYOUNGRAK,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our facilities and Waterpark. We hope to have the opportunity to welcome you back very soon.With our kindest regards from the beautiful Da Nang Mikazuki Resorts and SpaBest Wishes,Hotel Management Board Danang Japanese Resorts and Spa

10/10 超赞

Bruce

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent
2024 年 3 月入住 3 晚
Guest Relations Department 于 2024年03月31日 的回复
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,Guest Relation Team Danang Mikazuki Japanese Resorts and Spa

10/10 超赞

Tyrone

团体旅客
Great resort with friendly and helpful staff. Room was nice and clean with a lot of amenities. Definitely recommend
2024 年 3 月入住 4 晚
Guest Relations Department 于 2024年03月31日 的回复
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectations and successfully delivered a good guest experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again.Best Wishes,Guest Relation Team Danang Mikazuki Japanese Resorts and Spa

10/10 超赞

Patrick

与家人出行
满意:服务设施
Beautiful resort. Highly recommend this place to stay in Da Nang
2024 年 3 月入住 3 晚
Guest Relations Department 于 2024年03月31日 的回复
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectations and successfully delivered a good guest experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again.Best Wishes,Guest Relation Team Danang Mikazuki Japanese Resorts and Spa

10/10 超赞

Minheon

满意:清洁度、员工和服务、住宿条件和设施
아이와 같이 시간보내기 너무 좋았습니다. 청소 상태나 직원들의 응대가 너무 친절했습니다. 기억에 남을 여행이었어요.
2024 年 3 月入住 3 晚
Guest Relations Department 于 2024年03月31日 的回复
친애하는 고객님께,시간을내어이 리뷰를 작성해 주셔서 감사드립니다. 우리와 함께 즐거운 시간을 보내 주셔서 감사합니다. 특히 음식, 시설 및 친절한 직원을 즐겁게 읽으 셨습니다.우리는 곧 다시 고객님들을 환영 할 수있는 기회를 가지기를 바랍니다.아름 다운 다낭 미카즈키 일본 리조트 & 스파에서 우리의 친절 한 안부감사합니다. 항상 좋은 일만 있기를 바랍니다,게스트 관계 팀다낭 미카즈키 일본 리조트 & 스파

10/10 超赞

BEDARD

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was perfect staff,food,tools,water Park for the kids is great even for parents five stars!!!!!
2024 年 3 月入住 2 晚
Guest Relations Department 于 2024年03月31日 的回复
Dear Our Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staff. We hope to have the opportunity to welcome you back very soon.With our kindest regards from the beautiful Da Nang Mikazuki Japanese Resorts and SpaBest Wishes,Guest Relation TeamDanang Mikazuki Japanese Resorts and Spa

10/10 超赞

Garry

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our room is very far from the main hotel and it was next to the horse stable so sometimes you can pick up a bit of uncomfortable smell if wind happens to bring them to your direction. The bed was so big and very comfortable. Our drivers were very friendly. I was thankful for cold towels that they prepared when we returned to the car. The staff in the lobby were very friendly and informative. It was a very nice stay.
2024 年 3 月入住 3 晚
Guest Relations Department 于 2024年03月31日 的回复
Dear Our Valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs. We hope to have the opportunity to welcome you back very soon.With our kindest regards from the beautiful Da Nang Mikazuki Japanese Resorts and SpaBest Wishes,Guest Relation TeamDanang Mikazuki Japanese Resorts and Spa

10/10 超赞

David

团体旅客
满意:清洁度、员工和服务、住宿条件和设施
All staff were friendly breakfast was excellent
2024 年 3 月入住 3 晚
Guest Relations Department 于 2024年03月31日 的回复
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectations and successfully delivered a good guest experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again.Best Wishes,Guest Relation Team Danang Mikazuki Japanese Resorts and Spa

10/10 超赞

YOHEI

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
It's amazing nice room!
2024 年 2 月入住 2 晚
Guest Relations Team 于 2024年02月27日 的回复
"Dear our valued Guest,Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. It is nice to read you particularly enjoyed our food, our facilities and our friendly staffs. We hope to have the opportunity to welcome you back very soon.With our kindest regards from beautiful Da Nang Mikazuki Resorts and SpaBest Wishes,Hotel Management Board Danang Japanese resorts and Spa"

4/10 很差

trang

与家人及幼儿出行
满意:清洁度、服务设施、住宿条件和设施
不满意:员工和服务
Restaurants are over priced and not good . Extra charges on everything.
2024 年 2 月入住 1 晚

8/10 还可以

Truong

与家人及幼儿出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Outdoor pools and water park are great fun for kids. That said, the build quality of the pool and slides could be improved. There metal barrier pipes/columns should be replaced by some safer materials, like the indoor water park. The Japanese decorations and Mount Fuji pools are tacky. The staffs were wonderful and made it a pleasant stay.
2024 年 2 月入住 5 晚
Guest Relations Team 于 2024年02月27日 的回复
"Dear our valued Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,Hotel Management Board Danang Japanese resorts and Spa"

10/10 超赞

sungwon

满意:清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚
Da Nang Mikazuki Japanese Resorts & Spa 于 2024年02月17日 的回复
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience. Providing the most memorable experience for guests is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable. Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future. Best Wishes, Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

10/10 超赞

BYEONGYONG

与家人出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
시설이 깨끗하고 직원들이 친절 하여 편하게 놀다 왔어요
2024 年 2 月入住 2 晚
Da Nang Mikazuki Japanese Resorts & Spa 于 2024年02月17日 的回复
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience. Providing the most memorable experience for guests is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable. Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future. Best Wishes, Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

10/10 超赞

Ivan

2024 年 2 月入住 1 晚
Guest Relations Department 于 2024年03月31日 的回复
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectations and successfully delivered a good guest experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again.Best Wishes,Guest Relation Team Danang Mikazuki Japanese Resorts and Spa

8/10 还可以

WEONJIN

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 4 晚
Da Nang Mikazuki Japanese Resorts & Spa 于 2024年02月17日 的回复
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience. Providing the most memorable experience for guests is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable. Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future. Best Wishes, Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

10/10 超赞

Hyun Jin

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Da Nang Mikazuki Japanese Resorts & Spa 于 2024年02月17日 的回复
Dear Our Valued Guest, Thank you for trusting in Danang Mikazuki Japanese Resorts and Spa and taking the time to share about your recent experience. Providing the most memorable experience for guests is always a top priority in all our activities. We are extremely happy to know that you and your family had a wonderful time at the hotel and that it was the thoughtfulness of the hotel members that contributed to making your family's experience more memorable. Hopefully Danang Mikazuki Japanese Resorts and Spa will soon welcome your family back in the near future. Best Wishes, Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

10/10 超赞

jungsuk

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Da Nang Mikazuki Japanese Resorts & Spa 于 2024年02月4日 的回复
Dear Mr./Ms. jungsuk, Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. We hope to have the opportunity to welcome you back very soon. With our kindest regards from the beautiful Da Nang Mikazuki Resorts and Spa. Best Wishes, Hotel Management Board Danang Japanese resorts and Spa

8/10 还可以

Hyesung

2024 年 1 月入住 4 晚
Da Nang Mikazuki Japanese Resorts & Spa 于 2024年02月4日 的回复
Dear Mr./Ms. Hyesung, Thank you for taking the time to write this wonderful review. We are delighted you had an enjoyable stay with us. We hope to have the opportunity to welcome you back very soon. With our kindest regards from the beautiful Da Nang Mikazuki Japanese Resorts and Spa. Best Wishes, Hotel Management Board Da Nang Mikazuki Japanese resorts and Spa

10/10 超赞

Lkhamaa

与家人出行, 与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Worth spending money here. Enjoyed very delicious and abundant breakfast, onsen, and water park. Definitely come back again.
2024 年 1 月入住 4 晚
Da Nang Mikazuki Japanese Resorts & Spa 于 2024年01月31日 的回复
Dear Mr./Ms. Lkhamaa, It is a true delight reading your feedback upon a most excellent stay with us. Thank you for taking the time to share your delightful experiences from our Waterpark facilities to our Dining offerings. We look forward to the next opportunity to welcome you back with us again, and to enjoy refreshed experiences on your return visits for many more memorable times at Da Nang Mikazuki Japanese Resorts & Spa. Best wishes, Da Nang Mikazuki Japanese Resorts & Spa

10/10 超赞

sang hoon

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
다낭 미카즈키 일본 리조트 & 스파 于 2024年01月31日 的回复
Dear Mr./Ms. sang hoon, Thank you for staying at Da Nang Mikazuki Japanese Resorts & Spa on your vacation. We are pleased to know that you had a wonderful stay with us. All of the team looks forward to welcoming you back soon. Best wishes, Da Nang Mikazuki Japanese Resorts & Spa

10/10 超赞

Kyoung Hwan

商务旅客
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Da Nang Mikazuki Japanese Resorts & Spa 于 2024年01月27日 的回复
Dear Our Valued Guest,Customer satisfaction is always the top priority in all our activities. Our staffs are very happy to know that you and your family had a delicious lunch and were especially impressed with the dedicated service of the restaurant staff. Your compliment is an encouragement for all members of our restaurant to continue their efforts every day.Thank you once again for visiting us and we look forward to welcoming you back soon.Best Wishes,Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

8/10 还可以

JAEYEOL

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Da Nang Mikazuki Japanese Resorts & Spa 于 2024年01月27日 的回复
Dear Our Valued Guest,Customer satisfaction is always the top priority in all our activities. Our staffs are very happy to know that you and your family had a delicious lunch and were especially impressed with the dedicated service of the restaurant staff. Your compliment is an encouragement for all members of our restaurant to continue their efforts every day.Thank you once again for visiting us and we look forward to welcoming you back soon.Best Wishes,Hotel Management Board Danang Mikazuki Japanese Resorts and Spa

8/10 还可以

KYUNGHO

与家人及幼儿出行
满意:服务设施,清洁度
시설 등 전체적으로 만족하였으나, 의료사고 관련 지원(?)이 너무 아쉬웠습니다. 아이가 숙소 내에서 넘어져, 손가락이 크게 부어오르고 골절이 의심되어 VinMEC 응급실에서 진료를 받았는데요 안내데스크에 사고내용을 설명하고, 지원을 요청하였고, NURSE가 아이를 살펴보고 병원으로의 이송에 대한 안내를 해주어서 당황스러웠습니다. 손이 부어오르니 ICING(얼음 제공) 및 병원 이송 지원 등이 절실하였으나, 언어 문제와 수동적인 자세가 마음에 들지 않아 급한대로 직접 그랩을 불러 응급실로 가서 진료 받았습니다. 진료를 마친 후 리조트롤 돌아와서 상황을 정리해보니 리조트 내 차량도 있었고, 그랩 호출 정도는 충분히 지원할 수 있다고 생각이 되었는데(고객 서비스 관점) 아쉬웠습니다. 사고발생 시, 리조트에서 지원 가능한 부분에 대한 프로세스를 확립하고 훈련하고 지원한다면, 저 같은 경험을 한 경우 리조트에 대한 고마움은 잊혀지지 않을 것이라고 생각합니다. 유쾌하진 않았지만 좋은 경험이라고 생각하며 미카즈키에 발전을 기대하겠습니다. 잘 쉬다갑니다
2024 年 1 月入住 2 晚
게스트 관계 팀 다낭 미카즈키 일본 리조트 & 스파 于 2024年01月26日 的回复
친애하는 KYUNGHO고객님,우리와 함께한 경험에 대해 글을 써 주셔서 감사합니다. 우리가 머무는 동안 기대에 못 미쳤다면 진심으로 사과드립니다.제기 한 포인트가 처리되고 그에 따라 처리된다는 점을 안심하십시오. 다시 한 번, 소중한 피드백과 통찰력을 공유해 주셔서 감사 드리며, 따라서 서비스를 더욱 개선 할 수 있습니다.감사합니다. 항상 좋은 일만 있기를 바랍니다,

8/10 还可以

Woonhak

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 4 晚
다낭 미카즈키 일본 리조트 & 스파 于 2024年01月22日 的回复
친애하는 고객님께,시간을내어이 리뷰를 작성해 주셔서 감사드립니다. 우리와 함께 즐거운 시간을 보내 주셔서 감사합니다. 특히 음식, 시설 및 친절한 직원을 즐겁게 읽으 셨습니다.우리는 곧 다시 고객님들을 환영 할 수있는 기회를 가지기를 바랍니다.아름 다운 다낭 미카즈키 일본 리조트 & 스파에서 우리의 친절 한 안부감사합니다. 항상 좋은 일만 있기를 바랍니다,

10/10 超赞

JIHAI

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
맘에 드는 최고의 호텔
아이와 함께 너무나 즐거웠어요
2024 年 1 月入住 4 晚
다낭 미카즈키 일본 리조트 & 스파 于 2024年01月22日 的回复
친애하는 고객님께,시간을내어이 리뷰를 작성해 주셔서 감사드립니다. 우리와 함께 즐거운 시간을 보내 주셔서 감사합니다. 특히 음식, 시설 및 친절한 직원을 즐겁게 읽으 셨습니다.우리는 곧 다시 고객님들을 환영 할 수있는 기회를 가지기를 바랍니다.아름 다운 다낭 미카즈키 일본 리조트 & 스파에서 우리의 친절 한 안부감사합니다. 항상 좋은 일만 있기를 바랍니다,

8/10 还可以

JongCheon

2024 年 1 月入住 2 晚
다낭 미카즈키 일본 리조트 & 스파 于 2024年01月22日 的回复
친애하는 고객님께,시간을내어이 리뷰를 작성해 주셔서 감사드립니다. 우리와 함께 즐거운 시간을 보내 주셔서 감사합니다. 특히 음식, 시설 및 친절한 직원을 즐겁게 읽으 셨습니다.우리는 곧 다시 고객님들을 환영 할 수있는 기회를 가지기를 바랍니다.아름 다운 다낭 미카즈키 일본 리조트 & 스파에서 우리의 친절 한 안부감사합니다. 항상 좋은 일만 있기를 바랍니다,

10/10 超赞

yoonjae

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
굿
좋아요
2024 年 1 月入住 1 晚
다낭 미카즈키 일본 리조트 & 스파 于 2024年01月22日 的回复
친애하는 고객님께,시간을내어이 리뷰를 작성해 주셔서 감사드립니다. 우리와 함께 즐거운 시간을 보내 주셔서 감사합니다. 특히 음식, 시설 및 친절한 직원을 즐겁게 읽으 셨습니다.우리는 곧 다시 고객님들을 환영 할 수있는 기회를 가지기를 바랍니다.아름 다운 다낭 미카즈키 일본 리조트 & 스파에서 우리의 친절 한 안부감사합니다. 항상 좋은 일만 있기를 바랍니다,

10/10 超赞

yoonjae

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
좋아요
좋았습니다
2024 年 1 月入住 1 晚
다낭 미카즈키 일본 리조트 & 스파 于 2024年01月22日 的回复
친애하는 고객님께,시간을내어이 리뷰를 작성해 주셔서 감사드립니다. 우리와 함께 즐거운 시간을 보내 주셔서 감사합니다. 특히 음식, 시설 및 친절한 직원을 즐겁게 읽으 셨습니다.우리는 곧 다시 고객님들을 환영 할 수있는 기회를 가지기를 바랍니다.아름 다운 다낭 미카즈키 일본 리조트 & 스파에서 우리의 친절 한 안부감사합니다. 항상 좋은 일만 있기를 바랍니다,

10/10 超赞

Thananthorn

与家人出行
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 2 晚
Guest Relations Team 于 2024年01月22日 的回复
Dear Our Valued Guest,It's our great honor to know that we have exceeded the Guest's expectation and successfully delivers a good guest's experience while staying with us at Mikazuki. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward in welcoming you and your family once again.Best Wishes,

10/10 超赞

JINSEOK

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 4 晚
Da Nang Mikazuki Japanese Resorts & Spa 于 2024年01月10日 的回复
Dear Mr./Ms. JINSEOK, It is a true delight reading of your feedback upon a most excellent stay with us. Thank you for taking your time in sharing of your delightful experiences. We look forward to a next opportunity to welcome you back with us again, and to enjoy upon refreshed experiences on your return visits for many more memorable times at Da Nang Mikazuki Japanese Resorts & Spa. Hotel Management Board Da Nang Mikazuki Japanese Resorts & Spa

4/10 很差

??

满意:清洁度
不满意:员工和服务
チェックアウトの際に、部屋のハンガーが見当たらないと言われた。 持ち帰っていないのに嫌な気分になった。 備品管理を厳しくするなら、チェックインの際に部屋まで案内し、備品の説明をした方が良い。
ダナン三日月ジャパニーズリゾーツ&スパ 于 2024年01月10日 的回复
お客様へ この度は、数あるホテルの中より弊館にご宿泊を賜り、誠にありがとうございました。 また、貴重なお時間を頂戴し、ご滞在のご感想をお寄せいただきましたことにも重ねて御礼申し上げます。 しかしながら、この度のご滞在におきまして、チェックアウトの際の接遇についてご不快な念を抱かすこととなってしまいましたことお詫び申し上げます。 お客様より頂戴しておりますご意見を真摯に受け止め、直ちに全従業員の再教育を図りますとともに、またお客様にお戻りいただけるホテルとなれますよう、スタッフ一同精進してまいります。 今後も弊館へお越しいただく皆さまには、心あたたまるサービスを常にご提供できますよう、スタッフ一同邁進いたしますので、どうかこの度の不手際につきご寛容のほど伏してお願い申し上げます。 改めまして、今回のご宿泊に御礼申し上げますとともに、甚だ手前勝手であることは重々承知のうえ、お客様にまたにお戻りいただけますことをスタッフ一同心よりお待ちいたしております。 ダナン三日月ジャパニーズリゾーツ&スパ

10/10 超赞

MAEUM

满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Da Nang Mikazuki Japanese Resorts & Spa 于 2024年01月10日 的回复
Dear Mr./Ms. MAEUM, Thank you for staying at Da Nang Mikazuki Japanese Resorts & Spa. It is our pleasure to learn your stay was beyond your expectations. We look forward to the next opportunity to welcome you back to our Resort for many more memorable stays. Best wishes, Hotel Management Board Da Nang Mikazuki Japanese Resorts & Spa