Check in 時已經晚上11點多,上到房間發現門鎖防盜是壞的!但好快有工程部來維修!整體服務是滿
NGA TING
於 2019 年 10 月住了 3 晚
8/10 不錯
Man
2019 年 8 月 17 日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice hotel
Good location, Friendly staff and nearly by restaurants. I use to stay here for my trip in the past 2 years, thanks to upgrading to the premium floor in the last trip.
Man
於 2019 年 8 月住了 2 晚
4/10 欠佳
真實旅客
2019 年 8 月 16 日
讚好:整潔度
Nice environment with well managed facilities.
Unpleasant experience at check-in counter.
I had booked 2 nights at Novotel Da Nang. Due to flight delay, I was arriving the hotel on the second day noon. It was quite disappointing that I was blamed for “no-show” and the room I booked and fully paid was released. I was told my room was sold when I arrive.
I’m not familiar with the “no-show” policy that mentioned by the front desk staff, but it is definitely not a pleasant experience after flight delay.