Great staff and amazing property. You can't tell from the outside, but the inside is the tropical oasis. The only complaint I have with the hotel is the cleanliness of the tub in our King Deluxe suite. There was a rubber mat on the bottom of the tub. I notice it a little further away from the showerhead than I normally like it, so I picked it up and tried to move it. Well, it seems like no one has done that in a while, because underneath the mat had what looked like months of grime and gunk built up. The rest of the hotel seemed very clean, but there was just this one spot which really grossed me out.